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Herb Chambers Ford of Braintree

(1,825 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2018 consumer dealer award

Reviews

(1,825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Braintree from DealerRater.

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Walter G was great! My family and I needed a safe car for...

Walter G was great! My family and I needed a safe car for our newborn daughter and that is exactly what Walter G showed us. He was very efficient with us even though he was dealing with another customer (I can see why he would have multiple customers!). Walter G cared about my daughters safety and choose the right car for us. He helped with the price too! He was great! My daughter will no doubt be safe! Thank you Walter!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Felix had great knowledge of the car that i bought, he...

Felix had great knowledge of the car that i bought, he took time to explain things to me, he made me comfortable about buying the car and he followed up with me to see how i am doing with the car, he did an excellent job overrall and i had a wonderful experience at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

He was great and very friendly. He is a true...

He was great and very friendly. He is a true professional. Would recommend him to others. He answer all my question. He gave a wonderful demo drive. He gave me time to make up my mind. I was not pressure in making an immediate decision unlike another dealership visited before meeting "Felix".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The entire experience from the time we walked into the...

The entire experience from the time we walked into the dealership to look for a Fusion Hybrid to driving our new car off the lot was very efficient and pleasant. They were willing to spend the time we needed at all steps. Felix was on top of things, very responsive, called to follow-up in a timely way. We never felt pressured into purchasing something we didn't want or need on our new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My husband and I met Walter shortly in the parking lot,...

My husband and I met Walter shortly in the parking lot, we were just shopping around but we werent buying at that point but Walter came right over asked us if we needed any help he wasnt pushy or annoying like the Boch dealership on Route 1. Walter was wonderful, we will be going back in a couple of months and we are absolutely going to buy off of him. And he is a Iraq Veteran and was in the Army so I thought that was great considering my husband is a Marine. Thank you so much Walter for help and your service and time serving our country.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife and I have puchased two other vehicles in the...

My wife and I have puchased two other vehicles in the past from this dealership, so we decided we would look here first when we needed a replacement vehicle. Felix met us in the lot and was an extremely polite and friendly sales person. He made us feel comfortable and had great knowledge of the vehicle we were interested in. So far I am satisfied with the vehicle that was purchased. Overall, a very good experience. Would definitely refer and go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I did not feel pressured into purchasing a new vehicle....

I did not feel pressured into purchasing a new vehicle. Walter took the time to really find something "I wanted." I am very happy with my decision! I am recommending Herb Chambers Ford of Braintree to everyone I know in the market for a new vehicle. 5 star service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Shatoya was very friendly, and tried to help me as best...

Shatoya was very friendly, and tried to help me as best she could. They were short staffed on the night I picked up the vehicle, so she was scrambling around doing everything she could to satisfy my needs, and to speak with any incoming customers. She was very patient with me, I am not a quick decision maker.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

great dealership. I stopped in for a new car for my wife....

great dealership. I stopped in for a new car for my wife. I told the salesperson what I wanted and what I was willing to pay. we negotiated a great deal on my wifes 2011 ford fiesta. Very pleasant sales staff. I would recommend this dealer to anyone....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car experience I've ever had the guys at Herb...

Best car experience I've ever had the guys at Herb chambers were very helpful and knowledgeable. I came in to the dealership not quite sure what I was looking for, when I was greeted by a salesman named Sean he sat me down asked a couple simple questions and we found out that a ford fusion was exactly what I needed and wanted. The sales manager Paul and the finance manager Miguel both helped seal the deal. I would defiantly recommend this dealership to anyone in the market for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.