Jim Ellis Chevrolet of Atlanta

Service on the car was fine. Took too long, got there at 11:50am and didn't leave 2:40pm. I guess it was a busy day.

I went in to get the first warranty service on my Volt. Excellent service! Everything on time, everyone -- especially my rep -- was very professional. Can't complain.

Customer service is outstanding parts department was superb in helping me find my part service department was very professional and helpful in correcting my situation with my truck.

Reggie went out of his way to get me the best price for the exact vehicle I wanted! I would definitely call him again when I need anything!

I have had two recent experiences with Jim Ellis service. The first time, I had an appointment but dropped the car off before my appointment. They decided not to look at the car that day and kept it. The second day they looked at it and, even though I had authorized fixing up to a certain amount, they decided not to fix and kept the car 2 more days so I had a rental car for 4 days, adding to my expense. In the end they only needed to do an oil change and clean the engine compartment because the problem was a previous botched oil change done by Express Oil Change. While they don't find it important to get your job done, they do want to make sure you have all of your service items like cabin air filters done there. They ask about that sort of thing every time they talk to you. I came back with another appointment to have the car evaluated because it is getting poor mileage. Again they made an appointment but didn't really plan on looking at it at the appointment time. I ended up having to drop it off and, by they time they looked at it, I had to take the car back without having any work done. The person you are able to talk to is not the mechanic. The mechanic will not call you. I found myself on the phone with the service coordinator relaying my questions to the mechanic in the same room, which was better than the previous time when any question was followed by another 2 hour wait for the coordinator to talk to the mechanic. Anyhow, I'm done with this garage as my car is out of warranty. I show up for my appointments. They do not show up for theirs.

Cari (I think that was her name) was absolutely wonderful! She got me checked in efficiently, streamlined the process, managed my expectations for time, and was extremely friendly and accommodating.

I try NOT to take my car to Jim Ellis Chevrolet for service, but last week I had no choice when my check engine light came on Thursday at 6pm. I called the service dept and left a voice message letting them know I needed to bring in my car ASAP and got no response. I brought it in at 7am the next day and was basically shamed because I had the audacity to come in WITHOUT making an appointment first (because we all plan on our cars warning lights to go on, right?!). Because I had no appointment, I was told they may not get to look at my car until Saturday, which was fine. I did not receive a call on Friday even though I called around 5pm to inquire what the status was. I received a call late Saturday morning telling me they would not look at it until Monday because the warning light was related to the transmission. It is now Monday at 3:12om and I still have no idea what is going on with my car. I called and left a message, but I have found that the service folks at this dealership do not care about MY TIME- they operate strictly on what is convenient for them. I am extremely frustrated with this dealership!!!!!

Very excellent service, comfortable waiting room, helpful courteous staff. I would recommend Ellis Chevrolet to anyone needing a new vehicle or seeking a service provider for their vehicle without reservation .

My sales representative, Samuel Opara, took care of me from start to finish. The whole process was very professional, along with my interaction with Michael Mills.

No real complaints other than I did not get the emblem package I had removed from my truck returned to me, and they were unable to locate it when I picked up my truck, so I had to return to the dealership at a different time to pick it up. Service took longer than anticipated, but I guess that's to be expected. I did appreciate the Lyft to get to work after dropping my truck off, though!