Audi Atlanta

Very disappointed with the way a family member was treated. Mechanical malfunction leaving her stranded 7 hours away from home. She was told there is not a fix until possibly later in the year but she could "come pick it up". They would not even provide a loaner vehicle until the problem could be corrected. Pretty much said "your problem, not ours". This was a car purchased new in May 2026.

Found the perfect SQ5 online at Audi Atlanta and the internet sale manager, Gus, had it prepped and ready for p/u within no time. Quick and easy purchase for a great price. Highly recommend

Malcolm Smith took great care of us. He was responsive at all hours of the day! This guy will work for your business!

I purchased my Audi from Jim Ellis Audi, and I have to give credit where it's due—the sales team was excellent. The buying experience was smooth, professional, and enjoyable. Unfortunately, my experience with the service department has been the complete opposite. I have been trying to get information about my warranty for four straight days and have been unable to get a response from anyone. My vehicle is approaching its four-year warranty expiration, so this is not a minor issue. Another disappointment is the loaner vehicle situation. During the sales process, loaner cars were presented as a benefit of owning the vehicle and servicing it there. In reality, loaners are nearly impossible to get. If they have any available at all, it seems like there may only be one, and I've never been able to secure one when needed. The contrast between the excellent sales experience and the poor service experience is frustrating. Audi owners expect a premium ownership experience, and the service department has fallen well short of that expectation.

Bernardo is a true professional. Straight shooter- speaks directly to questions- no nonsense. Will continue to buy cars from him and Audi Atlanta for a long time to come. Also gave me a great deal- significantly better than Audi Marietta where I had purchased my previous Audi. Sales manager and finance manager were excellent and easy to work with.

All of these 5 star ratings are from people who just purchased a car, rather than having any experience with the dealership POST-purchase. The service department employees are lovely, but their service department manager and the general manager, Michael Gerbick, have zero interest in customer service. They set ridiculous policies designed to make it extremely difficult to get a courtesy vehicle, then force the service desk people to deal with angry customers. Terrible leadership, and terrible customer service from the management level.

I recently purchased my third Audi from Jim Ellis Audi Atlanta. I can’t say enough good things about the staff there, everyone was patient, respectful, and genuinely cared about helping me. I had absolutely amazing purchasing car experience with their General Sales Manager Mike Pham and my sales advisor Bernardo Ibarra. They were kind, professional, and made everything smooth and stress-free, they went above and beyond to make sure I am happy with my new car. Thank you to both for your outstanding care to me. I highly recommend Audi Atlanta and staff to anyone looking for top-quality service!.

We negotiated a OTD price of $57,466 with my salesperson for a 23 e-tron GT. When it came time to finalize everything, the price jumped to ~$57,574. The salesperson admitted they made a math error and 'forgot to tax the doc fee.' Instead of owning their employee's mistake and honoring the agreed-upon OTD price, management tried to pass that cost onto us. It was only a small amount, but an OTD price is supposed to be final. They tried justifying this because, "not paying tax is illegal", "this car has been here for 11 days", "this car is in high demand", "are you really going to let 100 dollars stop this deal?". Wild.

We got there at 1030am we was there all day long BUT mr leeks made sure that I left with exactly what I went there for he was nice funny and respectful he made sure that he took very good care of us thanks so much mr leeks you want very appreciated

Malcolm was very accomodating and helpful through the entire peocess. I highly reccomend them. Just waiting for the car to be shipped to me.