THE COLLECTION

I had a great experience working with Enrique (Rick) at the Collection. He was a pleasure to work with from start to finish: honest, straightforward, and never pushy. He answered every question clearly, respected my time, and made the whole process easy and enjoyable. An honorable guy who does what he says he will do, and someone I trust. I would recommend asking for Rick by name, and I will absolutely be back for my next car.

I had a great experience working with Enrique (Rick) at the Collection. He was a pleasure to work with from start to finish: honest, straightforward, and never pushy. He answered every question clearly, respected my time, and made the whole process easy and enjoyable. An honorable guy who does what he says he will do, and someone I trust. I would recommend asking for Rick by name, and I will absolutely be back for my next car.

I worked with Ian Ramirez with Porsche and he was an absolute pleasure to work with. I have in Porsche shopping for around a year. Two of the local dealers in my area (Broward) were dismissive and not friendly. Ian went over and beyond. Also, the finance staff was excellent. Without a doubt, I will be buying my future vehicles from the collection of Coral Gables especially from Ian. I wish you the best of luck.

**AVOID THE COLLECTION ASTON MARTIN — Deceptive CPO Sales & Predatory Customer Service** I purchased a 2023 Aston Martin Vantage CPO from The Collection in December 2025. This experience has been deeply disappointing and predatory. **UNDISCLOSED DEFECTS AT SALE:** I discovered the vehicle was sold to me with TWO critical undisclosed issues: 1. **Renntech Aftermarket Headers**: The car came with factory-installed Renntech headers—a significant modification never disclosed at point of sale. For a Certified Pre-Owned vehicle marketed as thoroughly inspected, this is a fundamental breach of CPO obligations. 2. **Pre-Existing Alternator Defect**: The vehicle had a broken LIN connector on the alternator causing repeated fault codes (P187600, P187700, P187800). I reported this issue to Steve Barmann at The Collection the moment I took delivery on December 29, 2025—before I shipped the car to California, before any modifications on my part. The Collection chose to let me ship the vehicle out knowing about this defect. **SIX MONTHS OF RUNAROUND:** From January through June 2026, I worked with Javier Gerena, Armando Ramos, and Jeffrey Coombs trying to get this resolved. Their pattern was consistent: - Acknowledge the issues existed - Blame Aston Martin corporate - Refuse to take responsibility - Go silent for weeks at a time Jeffrey Coombs explicitly stated: "At this time, we cannot overstep Aston Martin decision due to the circumstances." Translation: We sold you a defective CPO, but now it's your problem. **THE PREDATORY ESC CANCELLATION:** When I finally demanded resolution, The Collection offered to cancel the Extended Service Contract (ESC) and refund the amount—framing it as a "goodwill" gesture. But here's the predatory part: In an email dated June 18, 2026, Javier Gerena wrote: *"The CPO warranty we paid for... If you decide not to sign it then we will keep the refund."* Let me be clear: they're saying "sign our cancellation or we keep your money." That's coercive and unethical. The refund is ~$2,500-$3,000, while the alternator repair costs $6,000. They knew this and offered it anyway, expecting me to take the partial refund and absorb the rest. **WHAT ACTUALLY HAPPENED:** I've documented this for my attorney. The vehicle was sold as CPO with: - An undisclosed modification (headers) - A pre-existing hardware defect (alternator) - Zero transparency from The Collection - A refusal to honor CPO warranty obligations When pressed, The Collection tried to use a "sign or lose your money" tactic on the ESC refund. **DO NOT BUY FROM THE COLLECTION:** If they will sell you a defective CPO without disclosure, hide behind manufacturer warranty denials, and then use coercive tactics on refunds, they will do it again. This is not a one-time bad experience—this is their business model. Special callout to Javier Gerena (Sales Manager) and Jeffrey Coombs (Aftersales Manager) for their roles in this. They knew what they were selling and how they were selling it. I strongly recommend buying from dealerships that actually stand behind their CPO vehicles and don't use intimidation tactics on customers they've already wronged.

Extremely disappointing experience with Ferrari of Miami / The Collection. Unfortunately, this is now the second time I have experienced significant communication issues with the dealership. What began as a service matter evolved into weeks of unanswered emails, repeated requests for documentation, and a lack of transparency regarding work performed on my vehicle. Over multiple weeks, I requested technician notes, diagnostic findings, photographs, estimates, supplement documentation, and repair records. Despite numerous follow-ups and escalation to management and Ferrari North America, those materials were never provided. Most concerning is that I was advised a component was “broken” and potentially structurally compromised, yet no one has been able to provide a technical explanation as to how the condition occurred despite repeated written requests. There was no accident, impact, or intervening incident involving the vehicle. The communication concerns I raised during a prior repair experience were acknowledged at the time, yet the same issues occurred again. Emails went unanswered, follow-ups were ignored, and even after management became involved, communication stopped. For a brand like Ferrari, customers should not have to repeatedly chase basic information about their own vehicle. Luxury vehicles deserve luxury service. Unfortunately, the level of communication, transparency, and follow-through I experienced was not representative of what I would expect from the Ferrari brand. I hope this review encourages meaningful improvements in accountability, responsiveness, and customer communication.

I would like to personally express my gratitude and appreciation to the outstanding team at THE COLLECTION Audi in Coral Gables. I purchased a 2022 Audi Q3 from THE COLLECTION for my daughters to use while attending college in Boston. During the vehicle’s stay in Boston, it was serviced at an Audi dealership there, and unfortunately the spare tire was no longer in the vehicle afterward. Last Thursday morning, my daughter was on her way to her internship when she suffered a flat tire on Brickell Avenue, only for us to realize there was no spare tire in the vehicle. I removed the damaged tire and brought it directly to THE COLLECTION Audi looking for assistance. At that moment, I had no assigned service advisor assisting me, and that is when Ms. Camille Daley stepped in. Her professionalism, kindness, and immediate willingness to help were truly exceptional. She immediately introduced me to Mr. Jonathan Whitt, Service Manager, who without hesitation took charge of the situation and made every effort to assist me as quickly as possible. Mr. Whitt then introduced me to Mr. Michael Rodriguez, Assistant Service Manager, who personally handled the service process and coordinated everything efficiently and professionally. Thankfully, the team had the tire available in inventory and managed to replace it and have the vehicle ready in approximately 45 minutes. Considering the vehicle was stranded on the side of Brickell Avenue, their urgency, professionalism, and care meant a great deal to me and my family. I cannot express enough how thankful and grateful I am for this outstanding team. I have been a customer of THE COLLECTION for many years, having purchased two Porsche vehicles through the organization, and I am currently looking forward to purchasing a third with Julio Mata, who is also an exceptional professional and individual. Camille Daley, Jonathan Whitt, and Michael Rodriguez truly went above and beyond, and I believe their dedication and professionalism deserve to be recognized. Thank you again to THE COLLECTION Audi for maintaining such an exceptional level of customer service. Sincerely, Alberto Tarafa

The Salesman was approachable. However I was very transparent with him on my circumstances. He provided contradicting information. In the end they did not go an extra mile to find the best financing option for the client. As I've experienced at other dealerships.

I am writing to formally lodge a complaint regarding the product quality of my 2024 Audi Q8 e-tron. My vehicle has currently been in service for two and a half months. During this extensive period, I have continually received updates stating that the dealer is still working with Audi Technical Support to diagnose the vehicle and determine the root cause of thee issue. It is disappointing that a new vehicle has required such a lengthy diagnostic process without a clear resolution. As of today still don't have a clear date of fixing the issue and paying for expensive vehicle that I don't even have in my possession. Terrible customer service from The Collection in Coral Gables.

This company takes full advantage of its employees and provides some of the worst treatment I have ever experienced in a workplace. Staff are consistently overworked, undervalued, and expected to handle unreasonable workloads for very low pay. Management shows little regard for employee well-being, creating a stressful and unhealthy work environment. Communication is poor, support is minimal, and concerns are often ignored. Overall, this is by far one of the worst employers I have encountered, and I would not recommend working here to anyone seeking fair treatment or professional respect.

The Collection (200 Bird Road, Miami, FL) THE COLLECTION MIAMI ​FRAUDULENT FEES, DECEPTIVE PRACTICES, AND DISCRIMINATION—AVOID THIS DEALERSHIP. ​This is not just bad customer service; it is a clear instance of deceptive trade practice and potential fraud. After placing a deposit on a vehicle, The Collection not only refused to complete the sale (leading to an imminent lawsuit for discrimination) but also attempted to illegally charge us thousands in fraudulent fees. ​They attempted to misrepresent their dealer profit as "required government fees" for tax, title, and license (TTL). This fraudulent practice is being immediately reported to: ​The State Attorneys General of Florida and Montana ​The Federal Trade Commission (FTC) ​The State Departments of Motor Vehicles (DMV) in both states ​We have documentation proving this misrepresentation. The dealership is currently in violation of multiple consumer protection laws, including the FTC's CARS Rule, by making false statements about mandatory charges. ​Do not trust their sales process or their fee structure. The risk of being scammed or subjected to deceptive practices here is extremely high. Deal elsewhere.