Thomasville Toyota

**BUYER BEWARE**DO NOT BUY FROM THOMASVILLE TOYOTA** DO NOT BUY FROM THOMASVILLE TOYOTA! Put a call into this dealership on May 26th 2022 to reserve an inbound 2022 Toyota Tundra TRD PRO. Was dealing with the sales rep Oscar. He communicated that the truck was available and I was first in line for any Tundra TRD PRO at that time, and that it would be ready in 80-90 days from then. I placed a $1,000 deposit on the vehicle that I had the spec sheet for. I worked all the sales numbers, tax, etc. and locked it all in. Sales manager Jimmy informed me that Oscar would be reaching out weekly and to expect a dealership delivery update mid to late July. I was not receiving my weekly updates from Oscar so I decided to give him a several calls, texts and emails to no avail. I then called the dealership the next day on July 21st to see what was going on. I got through to the manager Jimmy who acted like he had no idea who I was and why I would be calling. He then took a few minutes to look up "my deal". He finally located it and immediately went on the defense. "The truck we showed you wasn't actually the truck. You would be lucky to get one within the next year, etc." After all the typical BS he told me of a dealer in NC that "my vehicle" went to. I ended up calling the dealership and explained my scenario with them. They took about thirty minutes and called me back and let me know that Thomasville Toyota had a TRD PRO that was Solar Octane and they sold 2 weeks prior to my call. TRD PROs are hard to come by, so when a dealer says the one allocation they get its unlikely they will get another one for awhile, hence the Jimmy (manager) conversation about being lucky to get one in the next year. As anyone would, I took this issue to the next level. I reached out to the General Manager/Partner Chris Matchett. We had a conversation detailing this entire deal and he admittedly denied his dealership did anything wrong. He first stated that they haven't even had a TRD PRO Tundra allocated yet, and then 5 minutes into the convo admitted that a life long Thomasville Toyota had a deal on this truck and sold it to him from under me. He didn't believe anything I had to say until I sent over all the evidence proving such a deal and conversations. (I will attach all the documents below.) Ever since providing these documents we have not spoken again and has gone into hiding. This dealership has taken a gamble on selling my truck from underneath me and now I am working with Toyota directly to report all of this. - DO NOT BUY FROM THOMASVILLE TOYOTA!!!

I've purchased several Toyota's from Thomasville the experience has always been seamless. If you're looking to purchase a vehicle see Justin Cannon. He knows what customer service is all about!

I wasn't contacted after submitting a request for a sales person to follow up with me.

Trendon Jones was excellent to work with during my search for a new vehicle. Very helpful, patient, and professional during the chip shortage era.

Evander Bender is a great people person. Works very well with customers. Customer service is always great at Toyota Thomasville

This from a retired Marine and extremely CYNICAL car dealership person... Without a doubt the purchase of my 2018 Ford Flex Ecoboost was the most pleasant, professional, courteous, seamless transaction I have ever experienced with a dealership. JK was incredible from start to finish. The car was delivered to Orange Park (Jacksonville) FL and one better shape than advertised. JK and the entire staff at Thomasville Toyota went over and above for me.

I enjoyed my time at this car dealership. Justin, the salesman was polite, easy to talk to and never condescending. The Manager was cheerful and made the negotiations fun. They provided a carry bag to clear out our trade in, filled the tank while we did the financing, and then Justin carried our bag to the vehicle to see us off. Just a really good car place.

This was honestly the best experience I have ever had when purchasing a new car. I filled out an application online in the morning and was immediately contacted by Javares (JK) who made the entire process smooth. By the end of the day, via phone and text messages, we had completed the entire process and all that was left was for me to make the drive from Tallahassee to pick it up. When we arrived at the dealership, JK met us and turned us over to Justin C. who gave us a test drive we'll never forget, showing us all the bells and whistles on the vehicle I had picked out. After that we signed a few papers and in under 2 hours we were out the door and on the way home in the most beautiful car I have ever owned. The quality of service and attention to details as well as making allowances for us to handle almost the entire process online/phone have made us customers for life. If you live out of town, I promise it's worth the drive to Thomasville. You won't be disappointed.

This was honestly the best experience I have ever had when purchasing a new car. I filled out an application online in the morning and was immediately contacted by Javares (JK) who made the entire process smooth. By the end of the day, via phone and text messages, we had completed the entire process and all that was left was for me to make the drive from Tallahassee to pick it up. When we arrived at the dealership, JK met us and turned us over to Justin C. who gave us a test drive we'll never forget, showing us all the bells and whistles on the vehicle I had picked out. After that we signed a few papers and in under 2 hours we were out the door and on the way home in the most beautiful car I have ever owned. The quality of service and attention to details as well as making allowances for us to handle almost the entire process online/phone have made us customers for life. If you live out of town, I promise it's worth the drive to Thomasville. You won't be disappointed.

My wife purchased a vehicle from your dealership on 10/05/2020. Matt Cromer was our salesman. He was very professional and knowledgeable with excellent customer service skills. We will definitely recommend him to family, friends and anyone we know in search of a new vehicle. Thanks Calvin and Linda Wilson