Georgetown Auto Sales

In the short they’re liars, lack integrity, going up next week to file a law suit against them. Now feel free to keep reading for the full story. September 23, 2025 we stopped by to view a 2017 Colorado as our daughter’s 16th birthday gift. We loved the way the car looked and drove, even though I personally felt it was a little overpriced we decided to go ahead and purchase it as it was everything we had been looking for. We financed over $23,000 with our credit union and had the check the same day. We took the truck out for one last test run to go down the road and pick up the check. On the way their check engine light came on, so we took the truck back and they had their mechanic come look at it. We were told it just needed a high pressure fuel pump, no big deal, and that they would have it repaired on them. They issued us a ‘we owe’ agreement, which is a legal contract, where they agreed to fix the fuel issue. With that reassurance we went ahead with the purchase, and they agreed to send it to their mechanic and when it was finished they would deliver it to us- good as new. They replaced the high pressure fuel pump and got almost to us and then it presented symptoms of a fuel issue with a check engine light so they took it back to their mechanic and had an ECM put in it. 2 weeks after the original purchase they delivered it to us, less than 48 hours after delivery it presented symptoms again and check engine light with the same codes present. Identical. I called and let the manager on duty, Josh, know what was going on and he offered to either take it back up there and have their mechanic work on it again, or if I wanted to take it to a shop local to us since we are a few hours away from them that we could use our warranty and they could pay for anything the warranty didn’t cover. We took the truck to a shop local to us, where the truck stayed for 2 months. During this time I did have a few phones calls with Georgetown and even stopped in person once because I was in the area. The shop was unable to figure out the issue, billed our warranty, and we owed $100 and was going to have to take it to a dealership for further work. Shane then refused to cover the $100 we would be out of pocket. We had to pay that $100 and we transported the truck a couple towns over to a dealership. The truck then stayed there for 6 MORE MONTHS! That’s a total of over 8 months without the vehicle we were paying $600 a month for! Anyways the dealership had to get GM engineers and technicians involved and after it was all said and done they fixed the issue but after warranty we still had to pay out of pocket $1,594.16. That is a total out of pocket expense of $1,694.16. Not including that we did not have access to a vehicle we actually needed for 8 months and had to make other arrangements to have enough vehicles for every driver to have a vehicle in the household. Not including the aggravation of phone calls, carrying insurance and a payment, and the disappointment of our daughter getting a vehicle and less than 2 days later being told she’s no longer able to drive it. I have sent an email to Shane as well as reached out to the office lady letting them know if I didn’t get the $1,694.16 I am owed from repairs on a repair they were contractually obligated to fix that I will be making a trip to Georgetown next week and filing a lawsuit against them. I have not heard from them still, so guess I’ll be seeing them in court.

If your buying a car I strongly suggest Mike Riley as your salesman!! Honest,caring and such a nice guy! He will do all he can to make sure your experience is to your satisfaction. He isn't pushy and will make sure things work out for you. Georgetown Auto is very lucky to have him and I hope they realize it! He will go places in life! I give Mike alone 100 stars

Had a great experience with. Major props to the sales consultant Timothy Barnes. Took care of me from the start and honestly he drove home the deal. I’ll recommend anyone that’s looking for a vehicle to see him!

My name is james phelps and for Brody and all the staff at Georgetown auto I would like to say, thanks for the great service and good people. Great vehicles. Can't go wrong with georgetown auto.

Went there today with my wife to buy our daughter a good reliable car. Justin Furnish was very professional and took the time to answer all of our many questions. Got us in a great car. Will definitely be going back for future purchases.

They are in Kentucky and we are in Oregon and a car on their cars.com list was exactly what we had looked for for a long time because there are so few of them. All our questions were answered in a timely way and they did not sell it to others while we negotiated for it. They helped us find a shipper and took pictures of it before it left. It arrived here in perfect condtion and was everything that we asked for. They even overnighted the temporary license that the car needed to be driven here. They were an outstanding dealership to deal with and we are so happy with this "new" car all the way from KY to OR!

Excellent product, easy process, friendly staff. Would recommend highly. Ask for Beau Smith, Mr. Nice Guy!

If I could give them a 6th star I would!! Great people! Great staff. Great environment and great options! Very pleased.

Taylor Hagan was very helpful in my purchase of my 2020 Santa Fe. I was on my way in less than an hour. I would highly reccommend Georgetown Auto Sales and when you are there ask for Taylor she was awesome!

Sam Gardner has a lot of knowledge about vehicles and is very helpful. He takes the time to answer questions.