Reviews
Yale Tindell is the best service representative
Yale Tindell is the best service rep. He always goes above and beyond for me. He is truly the reason I continue to stay with Toyota for all of my car needs.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this review of your experience, Camilla. We are concerned with the rating you've assigned us. We would appreciate the opportunity to speak with you regarding your visit so we can move forward in a positive light and gain another life-long customer. Please reach out to us at your earliest convenience. I look forward to hearing from you soon. Sincerely, Kim Danchulis, General Manager, kdanchulis@antwerpenauto.com
Service should be Sales
Service is exceptional but Sales leaves a lot to be desired. All items purchased werent delivered, overcharged .
- Customer service 5.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Bernie, thank you for the feedback! We are happy to hear about your positive experience at Antwerpen Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, The Antwerpen Toyota Team
Always the Best
Asset Service Mgr is always the best and professional and makes you feel like one of the Toyota family. Kudos to the Parts team too!! Service is always exceptional!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Antwerpen Toyota Team
Top notch service.
Really exceptional service; prompt, friendly, and didn't try and push anything I didn't need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, The Antwerpen Toyota Team
Unknown
Appointment was convenient, timely and had no issues waiting the short period of time it took to complete the service. Car was delivered when promised.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, The Antwerpen Toyota Team
Barbara
Their service is thorough and client-oriented. It is always a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for this feedback, Barbara! Please let us know if there's anything else we can do for you. Best, The Antwerpen Toyota Team
Car service
Wait time was reasonable, I was contacted whiles I await and a contact number if I had any questions.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Abby, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, The Antwerpen Toyota Team
Impressed customer service
My maintenance required light was suddenly on on Wednesday (7/22) morning while I was driving to work, so I drove to Antwerpen Toyota in Clarksville driectly after work around 2:30pm. I didn't have an appointment so was just wondering what should I do, there's a gentleman passed by and nicely ask me if I need any help, after telling him my car's situation, he immediately takes action checking my car record and evulate my car general condition and assured me he'll ask a staff member to assist me. I'm so inpressed for this gentleman (Mr. Charles Howser) and later Ms. Jacque Watson's professional customer service that day. I was quite upset by one of the customer service representative at Antwerpen Toyota years ago, so I haven't been to Antwerpen for a few years, the last time my husband brought the car to do the service without my knowledge I was not happy about it. Mr. Howser's kind and genuine attitude wins me back that day, I truly want to thank him in person and hope his exceptional customer service example would be acknowledge. Sincerely, Livia Yu
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Livia and thank you for your kind words! Charles is a great asset and we appreciate him for giving you comfort during your experience! We thank you again and we look forward to servicing you again in the future! Best, The Antwerpen Toyota Team
Good on Standard Service
I have had nothing but positive experiences with the service department. Jay Tauber is forthright (but always has a list of "must do's") about what is needed. Jobs seem to be done right, and appointments are very easy to make.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for putting your trust in Antwerpen Toyota! We pride ourselves in our service department's ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best, The Antwerpen Toyota Team
Top Notch Service
It's always a pleasure knowing when I walk in to Antwerpen Toyota that I am treated with a smile and exceptional customer service. Everyone is always willing to help, even during our current times dealing with a Pandemic, they still made sure to go above and beyond and make my visit as smooth and seamless as possible. I highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, The Antwerpen Toyota Team