Reviews
Service center is always efficient and friendly.
Service center is always efficient and friendly. Good hours to work around schedules and they communicate very well to make sure you and your car are safe on the road. .
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Another great service experience.
Another great service experience. Prompt, professional and thorough. Service Advisor Ivan Borbon is a pleasure to work with. Dealership is very clean and waiting area is extremely comfortable.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service no pushy sales.
Excellent service no pushy sales. Benjamin Hogue was my salesperson and he did a great job finding me the perfect vehicle! Thanks so much!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership was very nice and cleaned.
Dealership was very nice and cleaned. The service department and my service tech was very nice. I like the service and will go back again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jhonson was amazing to work with for replacing my clutch!
Jhonson was amazing to work with for replacing my clutch! The service response time was impeccable and done faster than expected as usual with this great team. My car is running fantastic and I feel happy driving again. I highly recommend using Holler Honda's services!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I used to believe in the reliability and integrity of
I used to believe in the reliability and integrity of Holler Honda until I leased my first car from them. Despite having purchased multiple cars from them in the past, my initial leasing experience was a complete letdown. The car turned out to be a lemon, requiring two separate visits to address the same issues, with each visit lasting over 30 days. To compound the frustration, they initially insisted that both my insurance and I cover the costs, even though the issues were manufacturer-related. During the second round of repairs for the recurring problem, they finally acknowledged their error and resolved the issue at the manufacturer's expense. When I expressed my dissatisfaction to the Sales Manager, BK, and asserted that the car was a lemon, he dismissed it, claiming that it no longer qualified due to the elapsed term. Instead of addressing the issue, he tried to persuade me to lease another car. I questioned the logic of leasing from Holler Honda again, considering the major manufacturer-related problems and the fact that we had to bear the cost the first time. Despite reaching out multiple times via email and phone calls, I have not received any response or callback from the General Manager, RD, regarding my request to waive the fee. This fee applies when choosing not to purchase or lease another vehicle from Holler Honda at the end of the lease, signaling a departure from their services. This lack of communication reflects a disregard for customer satisfaction, suggesting that their primary focus is on making sales and earning commissions rather than maintaining long-term customer loyalty. As a result, they have lost a customer who was loyal to them for a significant period. I might reconsider updating my review if General Manager RD responds and addresses the concerns by waiving the end-of-lease fee at Holler Honda. Perhaps, in the future, after a hiatus from Holler Honda, we could potentially consider doing business again if the fee is waived or if I am reimbursed for the expenses incurred during the initial repairs.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Everyone cordial and profession!
Everyone cordial and profession! I would like to thank Mr, Peter Tran for his reaching out to me, in a timely manner and explaining every thing in a detail manner. And Mrs. Z Massey for her feedback and explaining every thing in detail! I would like to thank the team. For all their help!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My experience with the Honda dealer was exceptional.
My experience with the Honda dealer was exceptional. I had all of the updates done to my Pilot that were needed in a timely manner. I also had a comfortable place to sit and get work done while I waited.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service every time.
Great customer service every time. Miguel is very friendly and professional always in a great attitude.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
BEST CAR PURCHASE EXPERIENCE EVER
My recent car purchase at Holler Honda in Orlando was the easiest and most pleasant ever! Every single person was so professional and courteous. But the main Star was Wis Presume! He delivered an exceptional customer experience with his quick responses, knowledge and professionalism. But even more, he was genuinely interested in me as a person and making sure I had the right car, the best financing, and a good experience. Hands down the best team at Holler Honda and Wis lead the way!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Diana, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
