Read reviews that mention:
Olivia M. Is a great saleswoman. She came in early to help accommodate my needs. Hope to deal with her again ! Thank you !
I wish to Thank Brad Lister the Manager, Phil O'Hare my salesman and Ed Robb the Service Manager for all they have done for me not only with my NEW 2017... Civic I bought in June of 2017 but all of my Honda vehicles I have gotten from them, they are always upfront with costs, give very good explanations to my questions and very courteous , I recommend them to anyone I can, as HONDA is the best vehicle out there period !
I shopped around for my new minivan, comparing Toyota, Nissan, and Honda cars. I made several visits to different dealers, including Williams, to learn... about the cars and test drive. Williams was my favorite when shopping around, the salesman was knowledgeable about the car, giving me a thorough tour of the features. Sadly to say, neither the Toyota nor the other Honda dealership did the same. The Toyota guy didn't even know how many carseats fit in their car! When it came to negotiating, I was requesting one from a third dealership who boasts the best price. Well, Williams matched their price without even knowing the quote. I researched prices and felt I got a good deal with Williams. They were great to work with through the whole shopping and buying experience . Thanks Williams!
If you want continued service from a dealership don't go here!! Service was excellent when we were looking at a vehicle. The guy was not too pushy. After... we purchased a vehicle we realized they didn't supply us with a spare key or an owners manual. I'm still waiting for someone to call me back and help me out. The sales manager told me they would call us when they were ordered and ready. Never heard back. Its been 5 months since we got our vehicle and I have called every other week. Each person I talk to tells me they will take my name and number and call me back with details.
When something happens to your car and you take it to a shop, you are at their mercy unless you are an expert yourself. I can't go into details as it would... be much too long but our van broke down on our way from VA to Roch, NY and we had to have it towed to the nearest Honda service which was this one. Ed Ropp was an absolute dear, kind, compassionate, friendly and made us feel like friends. Our ordeal went from bad to worse and we were stuck in Elmira, 2 hours from home with many other complicated factors. Ed did what he could to help our situation. Then we received a call from Anne Maloney, the manager who said they found our situation incredibly odd and unusual and reviewing the video of the repair of our van felt it was possible, not certain but possible, that the more serious issue that ensued from the original issue, may have been caused in their garage. It was indeed a very serious and expensive issue - but they felt the right thing to do was to repair it at their expense. We were shocked. Even if they DID cause the bigger issue, they did not have to divulge it to us. We found this astonishing and quite frankly, miraculous. I don't know where else you find integrity like this. The only reason I don't give 5 starts for quality of repairs is because of the uncertainty if their technician did indeed have something to do with the secondary problem with our engine. We were blessed to have broken down next to their shop and not another. Thank you to Anne and Ed for really showing what true customer service is about.
Ed Ropp, in the service department, was very helpful and friendly, as always, and he efficiently took care of other issues that came up while my car was... being serviced
I appreciated the ease of making my appointment online. The Williams staff was extremely professional. The waiting area was comfortable, and the service... on my car took less time than I anticipated.
Fast service, employees are friendly, comfortable waiting area and refreshments. Also I have worked with Ed Ropp since the '80,s. he is an excellent service... manager, don't let him get away.
The ease of the negotiation process with the car salesman,Dave Raymond.There was no stress.Mr Raymond's professionalism was exemplary and the entire... process was better than I had expected it to be.
I liked the idea of a 'Tune-up" and all oils changed, engine, tranny, 4WD plus brake fluid and rear brakes cleaned. The car has 117K and never had spark... plugs or injection cleaning. Don't know if valves were adjusted, I assume not. The car 'seems' to run quieter and smoother. I passed a truck on a hill, 2 lane road, and it seemed to do better then last time I did that.