Freeman Lexus Hours
At Freeman Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customer
s get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
"Welcome to Freeman Lexus"
I traveled 12 hours to Santa Rosa from Carpinteria to purchase my 2017 Subaru Outback 3.6 Touring car from Freeman Lexus. My Subaru was a trade in and... I couldn't be happier with the assistance I received from Greg Adair, internet sales manager. Greg made sure that my car purchase went smoothly and that my Subaru Outback was washed and ready to go upon my arrival at Freeman Lexus. When I discovered that my Subaru was missing it's cargo cover Greg sent me a brand new cargo cover. I highly recommend buying a car from Greg Adair and Freeman Lexus.
Made an online inquiry re: an 430SC and received canned response. I made further inquiries with no further response.
The Bodyshop at Freeman, is one of the best experiences I've had at any auto service facility-They were friendly, respectful, and made me feel welcome.... Also very down to earth and patient-They helped me to unravel a previous Body Shop's mistakes, and even provided a ton of excellent pictures of the repairs they made, so that I could share them with the previous (very mediocre) body shop, and was able to used to help in working towards a settlement with the first shop-Literally Freeman restored my faith in auto repair shops, and helped me to resolve a frustrating car related conundrum.
Saw the model and color car I was looking for in the dealer's on-line ad ... did not receive a reply to my inquiry. I understand administrative errors... occur. I did find a similar car within the next few days. No longer looking.
I don't often write reviews but I think it's important to share when someone receives service as great as the service I received. I lived in Healdsburg... for twenty years before moving to Southern California. I recently sold my car and was interested in leasing an IS 200t. I initially called a local Southern California dealership and shared what I was looking for. I am one to do lots of research prior to making a decision on something like a new car so I was very specific about what I wanted. Long story short, the dealership in Southern California lied to me about not being able to get the car that I wanted because of the time of year and then tried to get me to lease last year's model in a color that I didn't want. I decided to call Freeman Lexus and see what they could offer. When I called, less than an hour before closing on a Friday evening, Greg answered the phone. I explained exactly what I wanted. He was so friendly and helpful. He had exactly what I wanted on the lot and emailed me with lease terms before he left that evening. I couldn't have asked to get a more helpful guy on the phone. The next morning I called him to let him know that I'd booked a flight up north for the following weekend and would be there to pick up the car. I was so amazed at how easy he made everything. Nothing was a hassle and customer service was very obviously number one to him. I flew up on a Saturday evening and arrived at the dealership on Sunday morning. Greg came in an hour before they opened to meet with me and get all of the paperwork done, even though it was his day off! I worked with Ian in financing who was beyond friendly and helpful. He shared options with me and helped me to select an additional insurance package that was well worth the money. Bill assisted with showing me all of the bells and whistles on the car which keyed me in to all that the car could do. He was cheery and really great at sharing all of the cool features on the car. Even the rest of the staff, who had no interaction with me other than in passing, thanked me for choosing their dealership and made me feel as if they really valued all of their customers. I cannot say enough about Greg, Ian, and Bill. I would highly recommend this dealership to anyone looking to buy or lease a Lexus. I will be back in three years for my next lease even though its a ten hour drive for me each direction. If I could give them a higher rating, I would!
Though more than 50 miles from my home, my salesman Mitch, and the office staff at Freeman, made the drive more than worthwhile to see, drive, and buy... the exact make & model used car I was searching for. If Freeman Lexus/Toyota has what you may be looking for, don't hesitate to call, be sure and ask for Mitch, and make the trip. You won't be disappointed.