Emich VW

This dealership had my car for three days and handed it back with the real problem untouched. My Tiguan came here after a radiator job at Emich VW Boulder left it with a check engine light and a badly wobbling cooling fan. Their technician said the fan needed replacing, then the advisor told me it was "road debris," that the wobble was normal, and that my car is just old. I asked to see the debris they claimed they removed. They refused, and later admitted they hadn't kept it. Here's the part that says it all: their own diagnostic log shows three stored fault codes, including a turbo underboost code, a nine minute session, and zero diagnostic tests actually performed. They cleared the codes and handed the car back with the real problem still active. An independent shop ran the correct test the next morning and found a broken intercooler hose in a few hours, and told me the car wasn't safe to drive. I have filed a formal complaint with Volkswagen of America. Three days here got me a wrong answer and a shrug. Do not trust a diagnosis from this shop without a second opinion.

Here's a polished version of your review: My experience at Emich Volkswagen was incredible from start to finish! I originally went in to look at a 2017 Volkswagen Tiguan, but thanks to Ricky Banegas and his hard work, I drove away in a 2023 Volkswagen Taos that fit perfectly within my budget. Ricky went above and beyond to make sure I found the right vehicle without ever making me feel pressured. He was patient, knowledgeable, and genuinely cared about helping me get the best deal possible. Everyone I interacted with made the experience enjoyable. The woman at the front desk on 07/23/2026 was so kind and welcoming, Ricky's manager was great to work with, and the finance associate made the paperwork process quick and easy. I couldn't be happier with my experience and absolutely love my new Taos. I highly recommend Emich Volkswagen, and if you're looking for a new car, be sure to ask for Ricky Banegas!

Ricky was extremely helpful. I would recommend this dealership to anyone. I was in and out in less than 2 hours with a great vehicle.

Ricky Benegas was so friendly, straightforward and accommodating during the leasing process. He made the whole process hassle-free and comfortable. I'd definitely recommend working with him if you're looking for a straightforward, hassle-free car buying or leasing experience.

Emich was great to work with. There was no pressure, they were very attentive and flexible and worked hard to get what I wanted.

I had an excellent experience purchasing my Volkswagen Jetta from Emich Volkswagen! Ricky Banegas was fantastic to work with from start to finish. He was friendly, knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions and made the entire buying process smooth and stress-free. I'm very happy with my new Jetta and truly appreciate the outstanding customer service. If you're looking for a new vehicle, I highly recommend asking for Ricky Banegas at Emich Volkswagen!

This was all about professionalism, good product knowledge and a very even approach to selling an automobile

Ricky helped me purchase an ID.Buzz. He was very friendly, helpful, and knowledgeable. A great representative of your dealership!

Ricky Banegas was so amazing and so helpful from the start to the end of the process .He answered all my questions l had and assist me with everything including getting the exact color l need even though it wasn't easy. I'm very happy and I will always recommend this company to everyone.

I set up an appointment to see a car that was priced at $30K for a few days later. The day of my appointment, the listed price went up by $3,000. I felt bait and switched and scammed. It is a horrible customer experience to book an appointment to see a car at a certain price only to see the car price has shot way up when you arrive. Their response, "As the vehicle ages and the market changes the price will reflect that." Total B.S. Cars slowly drop in price as they sit on a dealer's lot. Not the opposite. Also, the car in question is still sitting on the lot. I've shopped around and this is the only dealership that I've seen car prices go up. Avoid them entirely.