Koons Volvo Cars White Marsh

Great service department. I had an ongoing vehicle issue which they fixed at their expense as previously agreed to. They were true to their word which is rare these days!

General manager and sales staff are great to work with, very personable and not pressed to make a sale. My sales person David is extremely knowledgeable about Volvo products and will help you with all questions. Process in the finance dept was smooth.

Lexi was great and patient while Mel I was deciding on a car. She was helpful and not pushy and I’d highly recommend working with her.

The whole experience with this dealer was first class from start to finish. I would definitely buy another car here.

I called in on a used 2022 Tesla Model X Plaid and spoke with a wonderful saleswoman. She was so sweet. I was ok with the price and she sent me to her finance manager... This is where the wheels fell off. The finance manager told me that it was a dealership policy to do a hard credit pull on all purchasers even though you were not getting financing at the dealership. I reluctantly agreed and was then told that they would not ship the car unless I got financing from them and if I paid cash as I intended that I would have to pick up the car myself. The finance director told me to consider their financing and assured me that he would not pull my credit again. The terms the finance director got were awful, he made wise cracks about my "lack of car credit" which was a lie, and just made the experience awful. I chose not to do business with these folks. Months later I discovered that they pulled my credit several times which negatively effected my credit. This dealership and the finance manager especially are in my opinion not trustworthy.

I called in on a used 2022 Tesla Model X Plaid and spoke with a wonderful saleswoman. She was so sweet. I was ok with the price and she sent me to her finance manager... This is where the wheels fell off. The finance manager told me that it was a dealership policy to do a hard credit pull on all purchasers even though you were not getting financing at the dealership. I reluctantly agreed and was then told that they would not ship the car unless I got financing from them and if I paid cash as I intended that I would have to pick up the car myself. The finance director told me to consider their financing and assured me that he would not pull my credit again. The terms the finance director got were awful, he made wise cracks about my "lack of car credit" which was a lie, and just made the experience awful. I chose not to do business with these folks. Months later I discovered that they pulled my credit several times which negatively effected my credit. This dealership and the finance manager especially are in my opinion not trustworthy.

Robert was a great salesman, was very knowledgeable about the vehicle. Excellent experience all around.

I had a great experience at Koons Volvo in White Marsh MD. Gary Harris kept in touch with me with updates on the progress of the new Volvo's eventual arrival, just over 5 months from claiming it. Excellent communication that reinforced my decision to purchase from Koons. Highly recommended.

Staff at Koons Volvo were all very friendly, professional and helpful. My salesman, Robert McGinness, did a wonderful job in arranging and finalizing the sale. Koons should be very proud to have him.

Very easy to do business with. Lexi is the best salesperson and Rachel was great with her follow up. Claron made the process easy.