Koons Volvo Cars White Marsh

I reside in South Carolina, (11 hour drive from Koons Volvo) and found this dealership online. They have a large quantity of vehicles on their lot, all with many options, unlike some dealers, that just the minimum. The sales associate, Larry Jones II, and Claron Etherly, were extremely responsive. I first dealt w/ Claron, and then was with Larry. They both were extremely responsive, and answered all questions I had, and were determined to help me get my deal. I acquired my 2019 XC90, on 5/2/19, and Larry, still answers questions I have about my new car. Additionally, when I arrived at the dealership, I was immediately welcomed by everyone that works there, and felt welcomed to the very end when I ultimately left with the new vehicle. Lastly, I will and plan to tell everyone I know that is untested in a Volvo, go take a look at, and it contact Larry at Koons Volvo. David-South Carolina

I can't say enough about the Sales Manager (Lee) or my salesman (James)! I just purchased my 3rd car from this dealership. They know what I want/need when I can only give a few ideas about my driving needs. They have never "steered" me in the wrong direction in car choice. No pressure. Honest. Smart. Professional. Service (Mr. Silver) is incredible. Never let's me down when I need help with routine questions.

I telling, selling run around. I enjoy it when. Dealer is ready to lead with the best price m, especially with so many “agents” trying to get a piece of the action. Also, they recognized that a trade perfect shape isn’t something to make a “”fair value” offer. After putting a car together, we got down to the color not being initial first choice. When I was able to see the colors in person...number 2 became number 1 ... and except for one option they had the car waiting. Koons was ready to deliver to my home, 50 minutes away. We work out a quick turn at the dealer and we were in an out in about an hour. Now that’s Fast...and dome right.

The Koons Service Dept is very good on my KIA OPTIMA. Oil change and wheel alignment with courtesy car wash. Bruce was very helpful with a mechanical question.

In the past 10 years I never been disappointed. Richard has been great! Also Lee and his team are #1 Thank you all, Tony Chesapeake Dining

Mr. Steinfein provided excellent knowledge and was extremely courteous. He kept me and my husband informed about the progress of our car throughout our entire wait. We have previously owned both a Mercedes and a BMW but decided to purchase a KIA based on some of our friends who bragged on KIA's high quality customer service. We now have bragging rights, they have the most honest and caring customer service and very knowledgeable staff.

Upon my first visit to this dealership, there were many employees standing around as I walked their showroom floor and not a single person greeted me after 15-20 minuets. I decided to leave and returned a few days later as I did not want to travel to another dealer to purchase the vehicle I really wanted. This was a tough decision to make but they were conveniently located for me. Upon my return I requested a test drive for the XC90 I wanted just to not get a knowledgeable salesman who knew about all the SUV has to offer. (luckily I did my own research). After the test drive I was convinced it was the SUV for me but that exact one was not the one I wanted. They insisted on my purchasing one that was available on their lot that day which I refused after being approached by two sales men and the sales manager who were determined to sell me the car I did not want. Requested another vehicle to be shipped and was promised it would be there the next day but It didn’t arrive for 4 days. Long story short, I purchased the vehicle “BRAND NEW” and it needed some work done to it as it wasn’t flawless for a Brand New car. This work didn’t get scheduled until 29 days later. Insane right.... Mind you, all of the communication with that had to be initiated by me, Never them reaching out to me. Here it is my temp tags are about to expire and I’ve asked Koons Volvo numerous times if they were there and they all insisted I would get a call. No one ever called so I paid them a visit and guess what.... The tags were there and had been based on their records for 25 days!! I do not recommend anyone buying from them. If you are spending $60k+ on a luxury brand vehicle, you deserve the best experience ever and this one was not that for me. If I had the ability to give them the SUV back, I would do just that and take my business else where. I am going to write to the owners of Koons as well as the manufacture about my experience and hope to have a better experience there.

I went in with my sis in law to help her with the purchase of a XC60. Maurice Robertson was nice and kind to my sister however when I walked in his whole demeanor changed. His responses become short and abrubt, he wouldn't answer simple questions. Pointed to the managers desk and told me to "go ask them". He felt the need to repeat that he has 2 years sales experience, and that I shouldn't tell him how to do his job. Another fellow sales person told us that he has a "short fuse" certainly not a desired quality when selling cars. I was afraid at one point things would get physical, so we left. He then began to critisize my truck he spotted in the parking lot. We're both appalled at this situation. I can only image how my sister would have been treated if I wasn't there. Volvo should be well aware of how their reps are dealing with their customers. We both expected more especially from a luxury brand. Floored and shocked.

took my 2018 optima in for the free 3000 mile oil change and check over. service dept great oil change only took 45 min but the had to wait another 45 min to for the car wash :( Also when I left they gave me an invoice of the work done. Parts and labor for an oil change was $73.75!!

Richard Sinclair is one on your team that you should be proud of. He is very professional and he make sure you are taken care of for the entire time you are waiting. Everytime we are being serviced, he take his time with you and let you ask questions and answer them without rushing you. The Penn Family