Rich Morton Mazda

We purchased our 2019 Mazda 6 from Rich Morton Mazda. The staff is AMAZING and willing to go the extra mile to make sure their customer (ME!!) is satisfied. Any issues I had were addressed and dealt with, without any "runaround". They did what they had to do to make it right!! The staff was friendly & welcoming and made me feel comfortable immediately. To Joshua Rodriguez, Jen, Anita, Lynn, Lenny & Matt, it was truly a pleasure working with you all! I highly recommend Rich Morton Mazda. Oh, AND I LOVE MY CAR!! (Midnight Maize!)

We purchased our 2019 Mazda 6 from this dealership. The staff is amazing and willing to go the extra mile to make sure their customer (ME!!) is satisfied. Any issues I had were addressed and dealt with, without any "runaround". They did what they had to do to make it right!! The staff was friendly & welcoming and made me feel comfortable immediately. To Joshua Rodriguez, Jen, Anita, Lynn, Lenny & Matt, it was truly a pleasure working with you all! I highly recommend Rich Morton Mazda.

I am writing this review to share my deeply disappointing experience with Rich Morton Mazda, specifically with the Service Manager, Mat, and Service Team Member, Jen. On March 3, 2026, I brought my 2024 Mazda CX‑90 Hybrid to this dealership after receiving dashboard alerts for Hybrid Malfunction and I‑Stop Malfunction. During that visit, I explicitly requested that a Goodwill Assistance Request be submitted to Mazda Corporate due to the severity of the issue and the fact that my vehicle is less than six months old. Despite my clear request, I later learned — directly from Mazda Corporate — that no Goodwill Request was ever submitted by Rich Morton Mazda. This was not a misunderstanding; it was a complete failure by the service department to take the action I asked for. As a result, my case was delayed, and I was left without support while facing a repair estimate of $3,595, including a hybrid battery replacement. To make matters worse, this all occurred after the dealership performed four recalls on my vehicle during the same visit. The lack of communication, accountability, and follow‑through from both Mat and Jen was unacceptable, especially given the seriousness of the hybrid system failure. I trusted this dealership to act professionally and advocate for their customer. Instead, I was misled into believing my Goodwill Request had been submitted when it had not. This experience has caused unnecessary stress, financial strain, and a complete loss of confidence in Rich Morton Mazda’s service department. I will not be returning to this dealership for any future service needs, and I strongly encourage others to proceed with caution. A dealership’s integrity is shown not just in the work they perform, but in how they treat their customers — and in my case, Rich Morton Mazda fell far short.

Drew was fantastic to work with and was very personable, attentive, and helpful throughout the whole carbuying process. He went above and beyond in securing us the best price on a new car and advocated for us to receive all eligible discounts. Negotiation was very straightforward and he was able to honor the prices we had previously discussed without any surprises. I would definitely recommend working with him!

I had the absolute pleasure of working with Drew Broseker. He found the right car,keeping the essential non negotiables at the forefront during whole interaction. I really felt heard and respected. He took his time and explained everything to me. He was able to answer all of my questions and got me a great deal. Im so happy with my 2025 cx5 and cant wait to buy from them again.

They’re selling cars with inaccurate miles for top dollar. The carfax clearly shows a truck with ~200k saying it only has ~60k and asking absolute top dollar. This can’t be an oversight as the carfax clearly shows a mileage discrepancy. It had more miles in its first couple years than what they’re claiming it’s had in its whole life. $20k for a truck over 20 years old with around 200k on the odometer? Wow

This was the worst experience my wife and I have had at a dealership. The salesman deceived us knowing the vehicle had a 1 month 1,000 mile warranty. On viewing the vehicle it had a warranty document on the passenger window. I asked confirming with the salesman that it indeed has said warranty. I also asked if the vehicle will pass an emmisions test. The salesman said yes. After paying with cash we were told they would mail us the paper work. We purchased the vehicle on 11/15/25 and as of this review have not received any other paper work. We only received a bill of sale at the time of sale. We drove the vehicle 71 miles home and the engine light came on. We took the vehicle to our mechanic and the code indicated "large evap leak''. We immediately contacted the salesman who informed us we do not have a warranty because we signed a "as is". This is where the deceiption apparently occured. They refused to repair the vehicle, so we are responsible for the repair. I expressed my dissatisfaction with the salesman and their practices,He immediately hung up on me. I called the manager leaving a message and have not received a return call. To make matters worse, we transferred our tags from our previous vehicle to the new . As of the date of this review, our tags have not been transferred. Our insurance agent called inquiring about the transfer and the salesman hung up on her stating "Your're just an insurance agent". I attempted to call the individual who transfers the tags. I had to leave a message with Kristin. To date, once again no return call. If you are considering buying a vehicle from this dealership,"Buyer Beware'

Vehicle was torn up for only 43k miles pictures don't do justice make sure you check the vehicle

I went down to look at 2018 Toyota today. I think that was one of my worst experiences ever having with a dealer. I told them I already had 7 offers on my truck. I told them they would have to at least come down to what the vehicle they are selling is worth. In great condition kbb was saying that it is worth about 28k. They had it listed for 32k it was on there for 31k was also on there for 30k each week they change the price. They didn’t want to work with me at all on coming down on that truck and I see why it’s been on there for 58 days. Even the manager had no interest to hear me with anything about what I was trying to accomplish or anything. That dealership is a piece of xxxx

Received a mailer from them saying if I matched six of the same symbol, I could win a certain amount of money. I matched. There was a number to call, it saud congratulations, you're a winner. It was for $1000. I didn't trust it, so I called. I spoke to a women to whom I explained my call. She confirmed I was a winner. I said, so all I have to do is bring my card, and I get $1000, she answered yes. My neighbor received the same, so we drove over there. We were greeted by a young man who we told upfront that we were not interested in buying, we were there for the contest. He asked what year my car is, I said 2025. His comment was, "are you sure"?. Mistake #1. We got inside, he said he needed our driver's license. I said, neither of us is interested in buying a car. Mistake #2. He then proceeded to tell us we had to go look at a board to see if out serial numbers matched, of course, they didn't. We won $5. This is a total scam. I would NEVER buy anything from Rich Morton Mazda. Absolute crooks! Then, we had to wait forever to get our measly $5. Crooks, scammers, however you want it worded, that's what they are. 🤬🤬🤬🤬🤬🤬