Anderson Honda

Took car in for recall. “Inspection” was done during service without my notification or permission. Recommended $4,000.00 in repairs. Had just had my 6 month checkup at my mechanic a few weeks before and car barely driven since. My alignment had been checked and was fine, all fluids checked/topped off. Yet Anderson found my car out of alignment??? They also found brake fluid, coolant, rear differential fluid, and transmission fluid “critical” low. Really!! After just having been serviced. My brake pedal was definitely less firm when I picked up the car than when I dropped it off that morning. Was it drained without my permission. Anderson recommended new spark plugs for. $750.00!!! They wanted almost $200.00 each to replace brake, coolant, and differential fluids, and $560.00 for the transmission fluid replace! I have their paperwork confirming all findings and prices. Now have to take car back to my mechanic to check fluids and look at alignment, plugs and other repair areas they tinkered with without my permission. Am concerned with what they did to my previously fine car during a simple recall, and horrified at the findings and prices. Will never deal with Anderson service again and if a recall, will take the vehicle elsewhere. This smacks of a systematic approach to generating service income on out of warranty cars.

Cross posted on Google. The experience was too good not to share again. This was the most pleasant experience I have ever had buying a car. If you do your research on models and pricing, they will be competitive on pricing. I spoke with 3 other Baltimore dealers (including one where I have spent $75k at in the last 10 years) about purchasing a 2026 Accord SE over a weeks time frame. I made it clear that I wanted the best out the door price in the first communication. Anderson was the only dealer to do this. In fact, they actually asked me what price I wanted to pay out the door and met it immediately (I did my research as stated earlier). The only caveat was if they couldn't get the Military rebate from Honda, the price would be $500 higher. I already knew I didn't qualify for the rebate as I didn't meet the prerequisites but wanted to check as the other three dealers all said they got me the rebate (the other lied and took that $500 from somewhere else). Obviously, I didn't qualify so it was $500 more which I was comfortable with. The final price was exactly where I told the other dealers I needed to be at but none of them could get that low (according to them). Almost all of the communication was done via text with my salesman Jim Middleton. He didn't bombard me with texts or calls, he was respectful of my time and wishes. We agreed on price and I scheduled an appointment to sign the paperwork ( I live 2.5 hours from the dealer). When I arrived, the paperwork was ready, as was the car. We completed the paperwork and then Jim took me out to sit in the car and go over all the features. He took his time and made sure I was clear on all functions of the vehicle. We went back inside and I went to Nate's (Finance Manager) office to discuss additional packages for the car. This was not your normal discussion as there were no high pressure sales tactics or attempts to coerce me into purchasing anything. Nate explained each of the options, gave me the price, and answered all of my questions. I did purchase a package from them at a good rate. This was definitely not your typical Finance Manager interaction. I did contact all of the previous dealers to let the know I purchased a car somewhere else. I didn't say where or what price I paid, but did let them know they were about $1k over the price I paid, and that my price was met almost instantaneously. 2 of the dealers then asked me to show them the quote and they would meet it or beat it. So, they couldn't give me the price I was at upfront, but when I was purchasing somewhere else, they suddenly could find the money to do it? What a joke. They tried to play me and then realized that they were losing a sale opportunity, so now my price was important to them. GTFO. Let me say this, if you aren't buying from Anderson Honda, then you are making a huge mistake. They are the most customer oriented dealership I have had the pleasure of dealing with. From top to bottom, this dealership is professional and made it worth the 2.5 hour drive to deal with them.

Mr. James Weldon III was super thorough and easy to work with, especially for a first-car experience. They were knowledgeable, realistic about what to expect, and really personable, which made everything feel relaxed and stress-free.

Took my Honda Ridgeline in for routine service. For $125 for an oil change and tire rotation you would expect them to check the tire pressure and top off the fluids. Not. Tire pressures were all over the place. That should have clued me to check the fluids too. Windshield washer ran out of fluid in the mixed mess over the holiday. Had to get off of 95 and find an open station. Cost me another $12.99 Very disappointing. Even more disappointing is the email I received begging for a positive review. Bottom line ? Avoid.

Jim and Dustin helped my family and I purchase the perfect vehicle. At no point did I ever feel pushed or pressured into the sale. Anderson Honda really goes the distance in going above and beyond expectations. I love my GTI.

Bad service. We are in the market to buy a car. Found one that met our needs and requested to go see it. When we arrived we were told the car wasn’t available to test drive yet because the inspection wasn’t ready, it would probably be available by the end of the week - not an issue. We asked to be notified as soon as it was available and they said yes. We reached out at the end of the week when we didn’t hear back but nobody picked up. We left a message that was never returned. The following day I texted the sales guy who told me he was on his way to the dealership and would let me know. I never heard back. When we stopped in we were told that that sales guy wasn’t working that day and the car was sold. Not sure why he said he was on his way to the dealership if not true. We were ready to buy the car in cash and instead it felt like we were chasing them, only to never hear from them again. Honestly super disappointed with the communication from this dealership. Wouldn’t have been as upset if instead of giving me the runaround they just told me the car sold fast.

Jim was super helpful. He got me in and out with the perfect car. Gave me everything that I need and I was very pleased by this experience. Thank you Jim and the financial advisor too. I am going to cry!

Jim Middleton was awesome. Very knowledgeable about the car and got me a very good price on it. Felt very unpressured the whole time and overall it was a great experience. Finance department was also fantastic. It was great working with him and everyone there, usually I don't write reviews but felt like I had to this time.

Really enjoyed my experience buying a new car from Andersons. Very simple and transparent process. Nikki (in sales) and Dustin (in finance) were amazing to work with. Definitely recommend buying from Andersons

I can’t say enough good things about my recent car buying experience at Anderson Honda! I worked with Nikki (sales) and Dustin (finance) when buying my new 2025 Honda Pilot. These two made my experience so easy and fun. They were very transparent throughout the whole process and gave me a good deal all over email. Both took their time to explain everything they were doing and help make sure I felt comfortable throughout my car buying process. If you are looking for a simple, honest, and fun car buying experience, I highly recommend Anderson Honda. I really appreciate the work Nikki and Dustin put in to make this experience great and will be back to buy my next car!