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Heritage Chrysler Jeep Dodge RAM Parkville

(2,316 reviews)
Visit Heritage Chrysler Jeep Dodge RAM Parkville
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 21 awards
2024 state dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 903-1269 (888) 903-1269
Used (888) 928-4123 (888) 928-4123
Service (866) 979-5587 (866) 979-5587

Reviews

(2,316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Parkville from DealerRater.

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I would recommend Heritage Chrysler, Dodge, Jeep, Ram of...

I would recommend Heritage Chrysler, Dodge, Jeep, Ram of Parkville. Their sales team is very honest and focused on the customer. They're accommodating and not pushy like many dealers I've been to. They genuinely want to do what's best for you... not themselves. Overall, I had an extremely positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Financing complete by Kristin before I came in to look...

Financing complete by Kristin before I came in to look for a new car. Nancy actually sold me the car and she was terrific! Everything went smooth as planned!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Gabe was excellent, helping us the right car,...

Gabe was excellent, helping us the right car, undertanding and kind. Very good salesman. Mr. Smith was very professional, and handled all paper work with ease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I purchased my new Jeep from Heritage after doing...

I purchased my new Jeep from Heritage after doing extensive research on line and dealing with a few other dealers. Even though there are other dealerships that are much closer to my home and work, I would highly recommend taking the drive to Heritage and Jeff. From my test drive through driving off the lot, they were professional and easy to deal with. I will continue to do business with them through my maintenance as well as any new car purchases. Great Job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall great experience. I loved talking with everyone...

Overall great experience. I loved talking with everyone in there. My first new car buying experience. They were very patient and knew what they were doing. Competitive pricing and a willingness to work with me. I would return and reccommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My wife and i had a very pleasant new car buying...

My wife and i had a very pleasant new car buying experience at Heritage Chrysler in Parkville. Our sales rep, Nancy Fawzy, was very knowlegeable of her product (Town and Country) and was able to answer all of our questions immediately. Nancy was very friendly and was very helpful by taking the time to show us various buying options and payment plans, so that we could leave Heritage with a new 2012 Town and Country that we wanted. John Smart was helpful at the beginning of the sales process by answering my email questions online and walking me through the credit application process,etc so that by the time my wife and i visited Nancy, our buying processing time was greatly reduced. We got an excellent price and payment plan for our new car and will recommend Heritage Chrysler of Parkville and Nancy to all of our relatives and friends as an honest and customer friendly business. Keith Frost

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very professional and easy way to purchase a car. I...

Very professional and easy way to purchase a car. I appreciate the way I was treated and the respect that I was shown. A great price was presented the first time on the exact vehicle that I came in to buy. Nancy and the Sales Manager were outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

From the moment we walked into the showroom, Shawn was...

From the moment we walked into the showroom, Shawn was friendly & knowledgable. We never felt pressured. We made our purchase the night before Thanksgiving & It was getting late but Shawn never mentioned the fact that we were asking so many questions and it was near closing time. My husband & I are happy with our Liberty and would do it all over again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Shawn and all of the others were great to work with. They...

Shawn and all of the others were great to work with. They were friendly and upfront, which I like. Shawn answered all of my phone calls and questions promptly and honestly. They were great, so great that I will probably return to them when my lease is up to purchase my next Jeep! =) Which, by the way, I LOVE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

When I came in I was fully prepared to purchase a used...

When I came in I was fully prepared to purchase a used vehicle, but after the top notch job that was done I was able to leave with a 2012 Chrysler 200! I'm still pinching myself to make sure I'm not dreaming. This had to have been the best experience I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.