Reviews
Dutch Sheridan shaved shebang shaved Devens shaved fog...
Dutch Sheridan shaved shebang shaved Devens shaved fog TCC scents cubes fries Sonic dents fired Helena guns cheats there ethic goths access fun skins fitness whenever
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Took into Heritage service for an out of warranty repair....
Took into Heritage service for an out of warranty repair. This is where I originally purchased vehicle. Went back and fourth with service department. Paid for engine repair but vehicle still had engine issues. Service dept never test drove the vehicle after engine repair. I had to pay additional 400 to another Chrysler dealership to complete the repair. Service manager is very unprofessional.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sean, thank you for sharing your feedback about your experience with Heritage Chrysler Dodge Jeep RAM Parkville. We sincerely apologize for the issues you are experiencing with your vehicle and appreciate you taking the time to speak with our Service Manager, Kurt Anderson, and General Manager, Brad Scammell, regarding the situation. As discussed, we were happy to work with Chrysler in order to cover as much of your repairs under warranty as possible. If you would like to discuss the situation in more detail or have any future vehicle concerns, please contact Kurt or Brad directly so we can ensure your experience is consistent with the high standards that match our reputation. Kurt can be reached at kurtanderson@mileone.com or 410.663.7271 and Brad is available at bscammell@mileone.com or 410.663.7233. Again, thank you for your feedback and valued business. We hope to work with you in the future.
My feedback above is accurate. My vehicle was returned to me with repair work incomplete after paying your dealership $4,000. Poor service all the way around the spectrum of my repair. The only concern your repair shop had was getting paid for the incomplete repair and reimbursement for the rental. I should not have to take my vehicle to another dealership and pay extra money for this repair. If you have any further comments for me, please feel free to reach out me otherwise this was unsatisfactory experience with you Service department and dealership.
Nik was fantastic. Found me the perfect car and at the...
Nik was fantastic. Found me the perfect car and at the best price. Highly recommend him and Heritage for your next purchase. You won't be disappointed. Knowledgeable, patient and a consummate professional. Nicholas Bratton Sales & Leasing Consultant Direct : 410-663-7135 9219 Harford Rd., Parkville, MD 21234
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!
This is only the second time ive had service. I dont...
This is only the second time ive had service. I dont drive the jeep everyday. Ive received 2 cards for free oil changes. But by the time i need service they exp.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We appreciate your feedback, as we strive to meet then exceed the expectations of all our customers. Our Service Manager, Kurt Anderson, would like to speak with you to better understand your experience and address any concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to earn your continued business. At your earliest convenience, please contact Kurt directly at kurtanderson@mileone.com or 410.663.7271 and he will be happy to help. Again, thank you for your time and valued business. We look forward to speaking with you soon.
I also wanted to let you know that there wasn't any covering in the car. The gentleman did not have any wipes to sanitize the the area after he left. The ride home in the van was great!!! 410 433 5522
This has been my second time buying from this dealership-...
This has been my second time buying from this dealership- the first time I bought a car from my uncle (who was great). With that being said, I was unsure if I was going to receive the same kind of care and great deal since my uncle transferred to a further location (like 8 hours further)- I would be doing this on my own. Long story short, Jason was great. I really appreciated the hospitality and 10 extra miles of customer service. Also, communication was timely and detailed. I also believe that this is worth mentioning- I did not come in wanting what I pulled off the lot, BUT he helped me see why my first choice wasn't such a great choice. I did my research and added everything all up and, well... he was absolutely right. Jason was looking out for my best interest and did everything he could to keep me in my price range. I will be coming back and requesting Jason again should I require another vehicle. Kudos to Jason!! #2020JeepCompass #DuckDuckJeep
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Mr. Lancing was outstanding every step of the way and...
Mr. Lancing was outstanding every step of the way and went above and beyond! I did not like the brief encounter we had with Mike Reynolds. We felt put off by him and non helpful. We are glad and grateful to have Mike Lancing assist us in this process every step of the way!!! Mr. Lanciis is very good man!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Brian was very helpful when I came to him about trading...
Brian was very helpful when I came to him about trading in my 2017 wrangler. I previously purchased my 2017 wrangler from him and had a great experience so I went with him again. He helped me build the perfect 2021 wrangler and I couldn’t be more happier. He wasn’t pushy and let me decide on things on my own terms. I highly recommend Brian ! He’s very knowledgeable about Jeeps and took the time to review all the new features with me. The process was smooth and quick !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Melissas, thank you for your positive review. We're glad to hear that you found our team here at Heritage Chrysler Dodge Jeep RAM Parkville so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
This was the best vehicle purchase experience ever...
This was the best vehicle purchase experience ever thanks to Jeremy. He was prepared, fast, and answered every question. I didn’t feel pressured or sold. He made a sometimes painful process easy and enjoyable. I definitely recommend Heritage for your next vehicle purchase and can’t say enough positive things about Jeremy. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dave, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!
Such an amazing experience! Jason Glass went above and...
Such an amazing experience! Jason Glass went above and beyond to help me out. The professionalism was top notch. Definitely give this dealership 2 thumbs up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pringlezchic, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Thank you so much for choosing Heritage Chrysler Dodge Jeep RAM Parkville as your first choice for service!
don’t buy from here the price it’s not true
Don’t buy from this dealer the price it’s to much I see the truck from cars.com for $60500 and he told me the price it’s $70.500 this it’s horrible dealer I see in my life
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Sergiu. Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We sincerely apologize for any confusion or miscommunication that occurred with our Sales Department, as we take great pride in providing honest, reliable and transparent information to all of our customers. Some third party sites include conditional rebates within their pricing structure that do not apply to all customers, which may have cause this discrepancy. Our General Manager, Brad Scammell, has attempted to contact you to further clarify and address your concerns as soon as possible, but has been unsuccessful in reaching you. If you would like to discuss your experience in more detail, please contact Brad at bscammell@mileone.com or 410.663.7233 and he will be happy to help. Thank you.