Koons Ford of Baltimore

My overall experience was good. I had an issue with the vehicle the next day and text the sales rep. Issue is being looked at in an appropriate time.

Purchased a 2025 Ford Bronco Big Bend in August of 2025. Was sold a Ford Procal tuner for the vehicle. At the time the tune file was not available so the salesperson Frank Janezic sold me the tuner and said there is a voucher code in the box to download the file when it becomes available. Contacted the dealer Frank said it was same SKU. Tried to use the voucher and the voucher has already been used (not by me). So from my estimation they sold me a used Procal tuner. Called and emailed Frank with photos of the non working voucher as well as the correct SKU I also advised him that after some research the SKU is different. It’s on the ford performance web site for the 2025 2.3. All they need to do is actually look at the Ford Performance site to see the difference. I have offered to send the unit back to Koons for an exchange at my own shipping cost. I have also requested that if they can’t figure it out my I have a refund and I will send the unit back and purchase it from a local dealer that understands the products they are selling. Dealer has not responded to either of my requests. Attempted to email the GM Dennis Koulatsos and his email isn’t accepting emails. Convenient isn’t it. I also have left a voice mail for Dennis as well as emailed corporate service with no response.

Awesome Dealership and Salesforce. They got out of their way to help customers even with bad credit. Thank you all.

If you want to buy a new or used car, head over to Koons Ford in Baltimore. They are take the time to listen and make the buying process completely stress free! Their attention to detail is top notch!!

No response after they messed up my title work. Very friendly when purchasing a vehicle but once they have their money no time for their customers. A vehicle is a major purchase, do business at places that value their customers.

Koons in Baltimore best used car dealer in price n selection! Terrific also luminous amount of incentory available. There are cars n trucks out there you will love to drive.

Koons Ford made an offer on my car on Car Gurus, so I took it in. I was greeted at the door by Michelle McBride who walked me through the steps in a friendly and gracious manner. We arrived at a good price, I signed the paperwork, and she even removed the tags so I could return them to the MVA. Altogether a good experience!

This dealership is one of the best I have encountered. The salesman, financial and all personal are polite, professional and knowledgeable. That's why I and a repeat buyer with Pete Dixon!

Frank was very professional and straightforward. He was very courteous and respectful. I would recommend him to anyone who is looking for a car without hassle. Thanks Frank!

The sales Manager Mike helped me get into an amazing vehicle at a great price. They really put extra effort into the whole process of making sure im comfortable with the financing. Couldnt ask for a better experience.