Reviews
Very Unprofessional
Was in process of filling out credit app on a 60k truck that I wanted to buy and they sold it behind my back. Would not go back!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Responsible and great service
We never came to agreement about the car I was looking to buy but they did everything to earn my trust and business. Nice people and great service!!! I recommend to anyone looking a buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Unsure but GLAD. They WOW'd me.
I came to the dealership with my own financing. After talking with Mark. He convinced me to give Koons a chance. WOW!! I came unsure but glad I did let him assist me. He was able to get me a lower interest rate. I really liked the fact, he was not pushy. He genuinely wanted to get me the best. Thanks so much!! My new Escape looks fantastic. My sales person Pete Dixon is the best. He has been working with me for a few months. I loved the fact that he did not haggle me. He has made me a Koons person for life. He was so patient and understanding of what I wanted. He fully knowledgeable about my vehicle. He even gave me a review of operations before leaving the dealership. I called that beyond the call. Last but not least Scott....you will never know how much I appreciated your assistance. THANKS KOONS!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Used Silverado great buying experience
Had the pleasure of dealing with this dealership to buy a used Silverado. Both Scott and Abdul were fantastic. Felt no pressure to buy the vehicle I looked at, and was able to test drive in a timely fashion. If you want a friendly car dealership, without pressure, and at the right price, this is the dealership for you. All salespeople were fantastic. Kudos to Scott for dealing with myself and my family who came up. Five stars, two thumbs up, perfect ten, whatever your rafting system is, Go to a Koons dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the review!
Excellent service
I was searching for an F150 with a certain price range, none of my local ford dealers got back to me with what I wanted. I talked to Scott and he told me he would get back to me once he found the truck, and called me back within the hour. He didn't try to pull any tricks or get me to pay more money. I walked in, took the truck for a test drive and then signed the papers. I asked the finance guy if I could get a better interest rate and he immediately made a call and got me a whole percentage lower. Both Scott and the finance guy were very professional and kind. I would highly recommend this dealership. They got me the truck I wanted at the price I requested.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review!
Very professional and polite
I was looking locally in the Pittsburgh area and with in a 500 mile radius for a new F250. Unfortunately many of the local sales people seemed to not really make an effort to complete a sale. I assured them I was going to purchase a truck with in the week? I found Koons ford on the internet and contacted them about a new 2016 F250. Scott Holt took the time to answer all my questions over a period of a couple days as I was trying to finalize my decision of what truck and where I was going to make my purchase. He was extremely professional and responsive even when he was attending to other potential sales. I was very comfortable driving over 275 miles to make my purchase with Koons ford after working with Scott. Everyone at the dealership was very helpful in completing the sale, also making sure my Enterprise rental car was picked up in a timely manor. I would highly recommend them to anyone looking for a great deal and trustworthy staff to work with
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the review!
Satisfied Customer !!!
We bought our new 2016 Explorer Sport 3 weeks ago and were impressed not only with the vehicle but also with the dealership and staff. We agreed on a terrific price before traveling 2 hours for delivery on the following day. Sales associate Scott Holt had the vehicle all prepped, gassed and ready to go, and it was even his day off. Thank you Scott. In a short time, we were on the return trip home. He also got my military discount quickly approved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review!
Outstanding Experience Buying a New Vehicle
I have purchased three vehicles from koons ford Baltimore. Scott Holt, Casey Groop, and Mark Rodgers always make sure that the client experience is honest, transparent, and pleasant. Best ford dealership in Maryland. Thank you for making my experience and time at the dealership a relaxing one.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the great review! I am sure that Scott, Casey and Mark will be delighted when they see it! They are all great professionals and even better people, and a big reason as to why we have a satisfied and growing customer base. Thank you for the kind words, and as a valued 3 time customer, we look forward to being of service to you the next time! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford
Pleasant purchase experience
Scott Holt was able to get me a good price for a trade-in and offered a reasonable purchase price for a new F-150. He was pleasant and professional to deal with and pointed out all the important features of the truck during and after the test drive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the nice review Monty! Scott is a very valued team member who really takes great care of our customers, during and after the sale! We appreciate your business and look forward to being of service to you the next time! On behalf of all of us here at Koons Baltimore Ford, I wish you many safe miles and happy memories in your brand new F-150! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford
Honest, affordable, easy to work with.
Honest, affordable, easy to work with. Excellent price. Agreed to match price from other dealer. The whole process was very easy from start to finish and did not take long.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the nice review! We pride ourselves in having a very customer friendly transparent purchase process. We appreciate your business, and look forward to being of service to you the next time! On behalf of all of us here at Koons Baltimore Ford, I'd like to wish you many safe happy miles and memories in your new vehicle! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford