Reviews
All work was completed within 2 hours for Timely faction
All work was completed within 2 hours for Timely faction they have worked on all my vehicles that I have purchased from voice and I really appreciate his kindness and effort towards timely work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, we're delighted to hear that our team at Koons Baltimore Ford has consistently provided timely and efficient service for your vehicles. Thank you for your continued trust in us!
I was very happy with the outcome of my car.
I was very happy with the outcome of my car. Everything was fine. I’d like to. Personally, thanks one of the workers Mr. J was very prompt to his decisions The driver that took me around to get the to get the rental car, Mr. Sterling was very very impressive. Good driver.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Annie, we're delighted to hear that our team made your experience at Koons Baltimore Ford a positive one! Thank you for sharing your feedback with us, and we hope you're enjoying the new car!
I've been a Koon Ford customer since 2000, likewise here
I've been a Koon Ford customer since 2000, likewise here 2024 I am receiving Excellent Service. Mr. J Stewart..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and continued trust in Koons Baltimore Ford! We're delighted to hear that our team has been providing excellent service over the years. We look forward to serving you again in the future!
Experience was awesome I will keep you guys for my
Experience was awesome I will keep you guys for my service thank you have a great day
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for choosing Koons Baltimore Ford. We are glad to hear that our team provided excellent service, and we look forward to assisting you again down the road.
Always responsive to my needs.
Always responsive to my needs. Staff are the best and very professional. Koons is my go to dealer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're honored to be your go-to dealership! Thank you for your loyalty to Koons Baltimore Ford!
Totally satisfied with service and wait time my
Totally satisfied with service and wait time my appointment was at two and I was out by four
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to see your positive review, Gregory! The Koons Baltimore Ford team looks forward to your next visit with us. Take care!
I love the service I got and the service was good I also
I love the service I got and the service was good I also love the pick up and delivery service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad our pick-up and delivery service is a bonus for you, Bernice! Thanks for choosing Koons Baltimore Ford - see you down the road!
Unless it a quick lube job don't take your car to be
Unless it a quick lube job don't take your car to be serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't moved in 4 days when I get a phone call from the sales department asking if I wanted to sell it. I explored the option and they gave me low quote based it needing repair. I told them I'd think about it but really just wanted to know what was wrong and get it fixed. The sales department calls back and says it has a bad transmission, so I call service and guess what, they said the trans was good but need MORE time to figure it out. Id had enough of whatever games they have going on here. Not sure what the deal was with them but someone was being deceitful in there practices.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Barry Harvey with the service Have one heck of experience
Barry Harvey with the service Have one heck of experience and was very happy with the service. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know Barry and our team at Koons Baltimore Ford provided you with a great service experience. Thanks for the positive feedback!
Easily making the appointment, checking in, Iservice
Easily making the appointment, checking in, Iservice completed in a timely manner,out the door, no issues or problems, your customer service has always been great! That’s why I am a repeat customer. Thanks again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that you had a smooth experience with us at Koons Baltimore Ford. Our team always aims for efficient and hassle-free service! Thank you for your continued support, we appreciate it greatly!