Koons Ford of Baltimore

As always we get great service at Koons Ford. Thank you. Great people good customer service very pleased with the work, we never have to wait long for service. .

Casey Groop was patient and really worked hard to find the right car for us. He worked with us via email even before we came to look at the car. Sam was polite and thorough working us through the paperwork on the car. Both men seemed honest, trustworthy, and kind.

THE MOMENT I WALKED IN I WAS GREETING IN A PROFESSIONAL MANNER. THE PEOPLE WERE VERY FRIENLY AND HELPFUL. EVERYTHING WAS EXPLAINED TO ME ON THE PURCHASE OF MY CAR - THE SALES PERSON and SALES MANAGER HELPED ME SET UP THE SYNC SYSTEM AND EXPLAINED IT TO ME...OVERALL IT WAS A EXCELLENT EXPERIENCE.

Out the door Internet pricing was phenomenal and stayed true once we got to the dealership. Easiest process ever. Will not be going anywhere else in the future.

There were a number of things. 1) Agreed on price over email before I ever showed up, I knew what I would pay. This saved me (and Koons) hours. 2) Brian (sales person) was very knowledgeable, personable, and low pressure. He even helped me throw a car seat in the back of a mustang to make sure my boys would fit. 3) Valued my time, my trade was appraised while I was on a test drive.

I was well pleased to get my car worked on. I was afraid i had to take a day off. I came about 5pm and I received the most courteous service from the quick Lane team, those I saw working on my car. I like to suggest that instead of watching HGTV a gardening show, how about a a car show such as I like to watch "Counting Cars"; they buy and work on old auto and remake them completely new. However, I will return

This dealership was great to work with!!! No pressure sales tactics and very good customer service. Highly recommended!!! The finance manager was super nice also!!!

Everyone was very nice and helpful through the whole experience. Been looking at getting a Ford for 3 years and couldn't be more happy with the car or koons. I got exactly what I wanted. Love this car! Going to the store for milk is no longer a chore, gives me an excuse to drive it!

I always have a wonderful experience at Koons Ford of Baltimore. Koons Ford has been my service department for over 13 years now and located just 7 miles from my home.

load used car price was not as verbally discussed high pressure wrong car fax shown sales manager very rude general manager just as rude issue with truck was never taken care of just tried to get me to legally buy the truck instead of let me leave like i wanted never tried to work with me when i brought up all these problems felt like i got robbed when i was able to leave dealership never was given a temp tag on vehicle never was over nighted a temp tag paid extreme money for truck that wasn't certified couldn't get out of sale once all this problems were found never took any responsibility of problems with truck treated court harassed me on my phone and work phone(which was never given) never gave documents of contract or any signed papers till i picked up truck and issues documented with truck went missing