Koons Ford of Baltimore

I've now bought my third vehicle from Koons Baltimore, because they understand real customer service. I can't say enough about Mark Rodgers, Ahmed Baroud and Carol Walker! Together they made my Wife's day and the same when they sold a vehicle to my Son and new Daughter-in-Law. My neighbor bought a F150 there as well and after visiting numerous dealership, he walked away knowing he got a real deal!

Norman is the best salesman. The Explorer was exactly what we were looking for. The financing was quick and easy! What a great experience! Thanks Norman.

I'm typically leery of companies with five-star reviews. These days, they're likely fake; however, when I considered the sheer number of positive posts for Koons Ford, I couldn't help but wonder if they're all true. I can't speak for anyone else, but in my experience, it was so true, I just had to share. After weeks of research, I finally settled on the car I wanted, a used 2013 Toyota Prius that happened to be at this dealership. With prepared financial records and what I thought was the best interest rate available based on my credit score and a previous offer, I negotiated what I considered to be a reasonable deal. Unfortunately, I was wrong. To my surprise, Koons Ford, as such a large dealership, was able to leverage their volume with the finance company to blow my estimated interest rate out of the water. In fact, in comparison, my number was laughable next to the rate they secured. If that wasn't enough, days after the papers were signed, I felt uncomfortable with having only one FOB key. With a quote of nearly $500 for a replacement from a Toyota dealer, I contacted my salesman, Keith at Koons Ford, to express my concern and explore the possibility of some sort of discount. Instead, he chose to surprise me again by not only covering the cost of the replacement FOB key, but also programming & key cutting labor as well. A totally free key and floor mats after the deal was done. Astonishing! With Koons Ford, I got everything I wanted, for less than I wanted to spend. As a small business owner I know there's good, fast and cheap; you can only have two. If you want it good and cheap, it won't be fast. Well, in my experience, Koons Ford delivered on all three. We closed my deal on a Sunday afternoon in just a couple of hours; I even took a business call in the middle. I'm not suggesting they're going to give a free key to everyone, but it's fair to say that Koons Ford will go above and beyond, not to close a deal, but to satisfy a customer. And for me, that ethos makes a huge difference. For that, they've earned my trust and endorsement. Cucillo Consad

I'm typically leery of companies with five-star reviews. These days, they're likely fake; however, when I considered the sheer number of positive posts for Koons Ford, I couldn't help but wonder if they're all true. I can't speak for anyone else, but in my experience, it was so true, I just had to share. After weeks of research, I finally settled on the car I wanted, a used 2013 Toyota Prius that happened to be at this dealership. With prepared financial records and what I thought was the best interest rate available based on my credit score and a previous offer, I negotiated what I considered to be a reasonable deal. Unfortunately, I was wrong. To my surprise, Koons Ford, as such a large dealership, was able to leverage their volume with the finance company to blow my estimated interest rate out of the water. In fact, in comparison, my number was laughable next to the rate they secured. If that wasn't enough, days after the papers were signed, I felt uncomfortable with having only one FOB key. With a quote of nearly $500 for a replacement from a Toyota dealer, I contacted my salesman, Keith at Koons Ford, to express my concern and explore the possibility of some sort of discount. Instead, he chose to surprise me again by not only covering the cost of the replacement FOB key, but also programming & key cutting labor as well. A totally free key and floor mats after the deal was done. Astonishing! With Koons Ford, I got everything I wanted, for less than I wanted to spend. As a small business owner I know there's good, fast and cheap; you can only have two. If you want it good and cheap, it won't be fast. Well, in my experience, Koons Ford delivered on all three. We closed my deal on a Sunday afternoon in just a couple of hours; I even took a business call in the middle. I'm not suggesting they're going to give a free key to everyone, but it's fair to say that Koons Ford will go above and beyond, not to close a deal, but to satisfy a customer. And for me, that ethos makes a huge difference. For that, they've earned my trust and endorsement. Cucillo Consad

Derek was a great salesmen. He listened to us and got us we we needed. And it was not a long process that I was worried about.

I live in southern Ohio and found Koons Baltimore Ford through Ford's Build and Price website while working with some local dealers who were unwilling to honor Ford's pricing. I expanded my search of dealer inventory and found the exact car at Koons and their listed "Wow" price matched what I was expecting. Initially I was skeptical but Pete Dixon at Koons was extremely responsive and very thorough and professional and he confirmed the deal through phone calls, emails and texts. I took a day off work and drove almost 8 hours to pick up the car and was very happy with how quick and easy the sale went. They were well prepared for my arrival and all details remained the same. There were no surprises and it was almost as easy as picking up a rental car. I plan to buy another vehicle in a few years and have every expectation that I will be driving back to Baltimore to buy it from Koons.

I hated the experience of buying a new car. I did all of my research and haggling online, over the phone, and through email. I found the car I wanted, and then looked for dealers in my area. As this was the first new car I ever bought, I was shocked at how reluctant dealers were to name their price. I received a number of "tell us what our competitors' prices are and we will match it" responses to my query. Koons Ford of Baltimore not only gave me the direct price when I asked, but it was, after a lot of negotiating with others, the best price of 4 area dealers. I had a suspicion that all was going too smoothly when I drove an hour to the dealer. I just knew when I arrived I was going to receive a higher price because, "that was a special for those wearing brown shoes on a Monday, you sir are wearing black shoes and I am afraid it is Tuesday; that will be $2,000 higher than what we discussed." However, this was not to be. I arrived. The internet sales rep told the on site sales rep that the price was taken car of, I saw the car, signed the paperwork, and I was off. I was shocked at how easy it was and refreshing that the process ended so much smoother than it began. I am not sure what my next car will be, or when I will need it, but another dealer would have to work miracles to get me to shop somewhere else.

Reviewed on Cars.com and Google. I don't feel like writing more, but if I am willing to write a review in three places, you know I am a happy customer. Koons Ford of Baltimore promised the best price and a painless process. I was relieved to find both parts true. Truly a great experience buying a car after weeks of a pretty frustrating process. I am glad there are dealers like this out there.

very professional. pleased with everyone involved with the deal

Very good working with Tim Robertson to get a Fusion hybrid. Received from him all the information needed to make the correct choice for us. Would go back to him again if ever in the market again.