Reviews
From beginning to end I have loved my experience.
From beginning to end I have loved my experience. Henry was fabulous in handling my salde. He has a great de.eanor and was very patient. Vincent was superb in how swiftly he had the deal done and was very informative with the options offered. Brandon was super nice in answering my calls in requesting courtesy shuttle and made a point to meet me personally upon my arrival. Everyone else (I did not get their names) were super helpful. What stuck me was how professional the sales staff was and extremely nice, willing to make sure I had my needs met. I have not bought a car in 13 years and have always loathed the process. This experience has changed my mind! Great work Koons Annapolis!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your wonderful experience with the team at Koons Annapolis Toyota, LaWanda! We're thrilled to hear that Henry, Vincent, and Brandon exceeded your expectations after 13 years since your last car purchase, and we hope you enjoy the new ride for miles to come. Congratulations!
Excellent
Great experience. Chelsea is very knowledgeable and honest sales rep. Entire crew at Koons of Annapolis were all pleasant to work with. Thank you Koons.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review!
No pressure
Chelsea was awesome, and Viktor was great too. He got me the best deal possible. I feel like I was given a more than fair price. Scott was nice too.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the review!
Smooth Sailing
I was overly stressed by the thought of purchasing a new vehicle but Neil and Chelsea made it less stressful. They were able to find the vehicle I wanted and walked me through the process with a minimum of stress.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review!
Great Place to Buy a Car
We have been looking for a car for a while and we found this dealership. They were the best! Upon arriving at this dealership we met Chelsea and she was so amazing! She listened to what we were looking for and found us the perfect SUV. She stayed late to help us close the deal and was the nicest salesperson I have ever dealt with. After finding the perfect car we had to get it financed. We had some negative equity issues but Viktor and Suheil were amazing and made the deal work for us. We would recommend this dealership to anyone who is looking to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on the new Toyota!
Great Service, Friendly People
Chelsea Wright was fantastic to work with. She was informative, upfront, and very helpful throughout the entire process. Everyone was very friendly; no one pressured me to agree to anything I was uncomfortable with. Thanks to everyone at Koons!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car