Reviews
New SUV
Neal did a great job educating me on the Toyota SUV's. I was given information and drove multiple SUV's. This dealership was very helpful. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, Cindy! We are happy to hear you had a great experience with us!
Quick and to the Point
I went to a competitor Toyota in Virginia and was going to get robbed on a car lease quote. I looked up Koons Toyota in Annapolis and found the same car for a better price to BUY. I walked in and told them immediately what car I wanted, what price range I expected for my trade in, how long I wanted to be in the shop, and what payment I expected from the online calculator. Brent was my go to guy. I was in and out in an afternoon with a new vehicle, and a higher trade-in for my car compared to the competitor. I now have a great car and a place to recommend vehicles to friends. I won't look anywhere else. THIS is how car dealerships are supposed to do business. The ONLY thing I recommend is to add a section to the online calculator for extended warranties and taxes/title fees/etc. that add to the bill each month. This is not an issue with the salesman or the man who helped finance with me at the end(Isaac: great guy to do business with as well). It's just something to add to the website. Otherwise it was a perfect experience. I look forward to enjoying my new car for a LONG time. I also appreciate that they helped title and register my car and provide the emissions check so I can avoid almost all of the Virginia DMV. That is a lifesaver.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BRENT, WILL and VIKTOR are AMAZING TEAM !!!!!!
I first spoke with Will on Friday Dec. 18 about buying a sienna van as my van is a sienna 2001. When I went to the dealership on the following day for a test drive Will was working with another client. He took the time to greet us and introduced us to Brent so we didn't have to sit around waiting . Brent was great to work with very personable. Will stopped by several times to make sure everything was going smoothly. Next came Viktor who took care of the finance part I loved working with Viktor this guy was great.! Felt like we were old friends . This is the fourth vehicle that I have bought from this dealership I can honestly said this was the best experience. I would totally recommend this team BRENT CLARK, WILL GAMBLE and VIKTOR BESHIDZE !!!! They truly are amazing and friendly !!!! Thanks Guys for making this a stress free experience !! Patti Wolfe .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BRENT WAS GREAT!
Brent was great and very personable. We love our new car and the process was pretty seamless. I would highly recommend Brent for future car purchases!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! We will pass your compliments on to Brent. Congrats on the new car!
Simply Amazing
I have been a long term customer of Toyota, and while I have always been fond of the service, my recent experience of purchasing a vehicle was made very simple and the overall customer service was absolutely amazing. Viktor went above and beyond to get me a fantastic deal. The sales rep, Brent, also treated me with the utmost dignity and respect. I would highly recommend Koons Toyota of Annapolis to anyone in search of a new car! You guys are excellent!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us a review and for being such a loyal Koons Customer!
Love my van!
I haven't bought a new car in 13 years and I was nervous. Brent made the entire process so easy. It was a quick process and I am extremely happy with my new van. Jared was also efficient and quick. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car