Reviews
Excellent service and excellent customer service and
Excellent service and excellent customer service and knowledgeable staff. Technician is very nice and accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had an excellent experience with our knowledgeable team at Koons Annapolis Toyota. Thank you for highlighting the accommodating service from our technician! We look forward to assisting you again in the future.
Great experience all around.
Great experience all around. Work was fast and efficient and will return for future services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your review. We look forward to your next visit to Koons Annapolis Toyota!
Been working with Koons Toyota for decades.
Been working with Koons Toyota for decades. Bought my last 2 cars there. With their courteous & astute maintenance, my cars last forever. Very people-centric. David Jacobs is great. So is everyone else there. <3
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lou, thank you for your loyalty and kind words about David Jacobs and the team at Koons Annapolis Toyota! We're delighted to know our service keeps you coming back. Here's to many more years of great experiences with us!
I have had nothing but a good experience from buying my
I have had nothing but a good experience from buying my truck to the service department. We have bought many vehicles from this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill, we're delighted to hear about your positive experiences with both our sales and service teams at Koons Annapolis Toyota. Thanks for being a loyal customer!
Koons Toyota is a very pleasant company.
Koons Toyota is a very pleasant company. Employees are kind and informative. You get updated and the waiting room is clean and comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us at Koons Annapolis Toyota! We're delighted to hear that our team was kind and informative, and that you found the waiting room comfortable. We appreciate your feedback!
I have been a Koons Toyota customer since 1985.
I have been a Koons Toyota customer since 1985. The service department has done all maintenance over the years. I had service done last week and Kevin Adams was professional and explained all that needed to be done. I won’t go anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty to Koons Annapolis Toyota since 1985! We're delighted to hear that Kevin Adams provided professional service and clear explanations during your recent visit. We look forward to continuing our relationship with you in the future!
I had a wonderful service at Coons Toyota and Annapolis.
I had a wonderful service at Coons Toyota and Annapolis. I pulled in some greeting me right away and I went into the waiting room was able to read a few chapters of my book they sent text messages updating me on the process of my service upgrade and before I knew it, my car was ready. I pulled out and everything was good as new. I’m very happy with the service that they provide provided
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear about your positive experience at Koons Annapolis Toyota! It's great that our team kept you updated and made the service process smooth. Thank you for choosing us, and we look forward to serving you again in the future!
David Jacobs made .
David Jacobs made .y service visit fast and efficient. He showed professionalism and was courtesy.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Edward, we really appreciate your kind words about David! Thank you for choosing Koons Annapolis Toyota.
Overfilled oil.
Overfilled oil. Obviously did not test drive. Returned to dealer and waited 2 Extra hours for cute of their mistake. No refund.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about the inconvenience you experienced with your oil service. We strive for accuracy and efficiency, so it's disappointing to learn we fell short this time. We do apologize for your experience and inconvenience. Please reach out as I am unable to find you in our computer system under skh. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102 or barbara.perez@koons.comv
I’ve been going to the Annapolis dealership for many
I’ve been going to the Annapolis dealership for many years. My trust in their mechanics repair work is strong, but not so much in their customer service providers. They appear to push unnecessary work, provide incomplete descriptions of the work/ & cost, and don’t honor everything within a purchase or contract. They have a new Service Manager to address the complaints. I hope service gets better while I investigate other options.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Glenora, thank you for sharing your feedback. It's great to hear that you trust our mechanics, but I'm sorry to learn about the concerns with customer service. We are committed to improving and hope you'll notice positive changes. If there's anything specific you'd like us to address or discuss further, please feel free to reach out. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102