Reviews
Purchased a 2016 Toyota Highlander
Everyone was great they really helped me get the car I wanted. They were very patient while I was trying to make my decision. This was an excellent experience. I would definitely recommend my salesman Henry Reynolds and the whole team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review!
No pressure
Chelsea was awesome, and Viktor was great too. He got me the best deal possible. I feel like I was given a more than fair price. Scott was nice too.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the review!
Drove a little and saved hundreds
We used PenFed Trucar and got 3 quotes from local dealers. We checked with Koons Annapolis Toyota and got an even better deal. It was worth the extra travel to save hundreds. Thank you Neal Barrett! You're the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review!
"Seamless Car-Buying Experience"
I want to take this opportunity to thank Emanuel Persaud, Certified Sales Consultant, and his team for a seamless car-buying experience at Koons Annapolis Toyota. Emanuel delivered superb customer service during and after negotiations. I felt very comfortable in communicating my needs. He worked independently and with his team to maximize performance, creativity, resourcefulness, flexibility, and accuracy at the negotiating table. I was very impressed and delighted to purchase my 2016 Toyota Camry SE 4-Door Sedan from Koons Toyota of Annapolis. Emanuel uses his talents and abilities to promote Koons Toyota of Annapolis. His ability to build productive relationships, resolve issues, and win customer loyalty is amazing. He’s a keeper! Emanuel exceeded my expectations and took the initiative to explain the details of my car, setting up my cell phone to link-up with the Entune™ Audio System, and gave me a quick lesson on how to operate it. I did not leave the car lot without this knowledge. Thanks again Emanuel and the Koons’ team. Deb S.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review!
Excellent Service
I highly recommend Koons Annapolis.Neal Barrett was very professional.I felt comfortable as soon as i walked in the door.This was best experience buying a car.A+
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review Vinnie!
Great Experience!
I could not have left this dealer any happier and that all started when I was introduced to Brent Clark. He helped me understand the type of car I wanted, by starting off with considering what I needed from a cost and options standpoint in the car. He made me feel like I was top priority while I was at the dealer. I am so happy that I went with Koons and I am so fortunate that I got to work with Brent! An absolute outstanding member of your team! My wife and I have a Jeep from Koons and we have never had a poor experience, whether it was dealing with the service area, or on the floor with any of the salesman. I highly recommend this dealer to anyone who is looking to talk about options for buying a car. They will help you understand the options and help you find your next car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review!
Outstanding customer service
If you're looking to buy and new car, I highly recommend visiting Koons Annapolis. It's a team of passionate and customer service oriented people, who go the extra mile to meet your expectations. We first walked in the dealership without any intent of buying a new car, which quickly changed after the first test drive. Our sales man Alec was very knowledgeable and not pushy at all, which made it a very pleasant experience. Before we knew it we had the keys to a new Scion iM in our hands. Thanks to the whole team, especially Alec, Scott, Viktor and Suheil, who made the car purchase possible and affordable!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review Marie!
Went to three dealerships; Annapolis Toyota won my business
Visited three Toyota dealers in a 6-month period to buy my 2016 Camry XLE. Found what I was looking for here in terms of car, but what puts this dealer over the top was that I also found knowledgeable, friendly, courteous sales people. Every time I go in, I am treated like royalty. No charge for this feeling! I would recommend anyone looking for a Toyota to come to Annapolis Toyota FIRST. For me, the saying, "You've tried the rest, now try the best" is applicable here. They are simply the BEST and definitely a winner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! Congratulations on your new Camry!