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Auction Direct (Raleigh)

(1,949 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 8:00am–5:00am
Tuesday 9:00am–9:00pm 8:00am–5:00pm
Wednesday 9:00am–9:00pm 8:00am–5:00pm
Thursday 9:00am–9:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–8:00pm 9:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 11 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,949 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auction Direct (Raleigh) from DealerRater.

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Great experience

Sammy was very helpful and friendly. Made the overall experience hassle free and easy for my girlfriend while she was buying her car. I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Pricing is absurdly high, dont believe the ads

I sold them a car for 7000 and 2 days later they had it listed for sale on their site adding a 3500.00 mark up. All this 500 over auction price is absurd. One may think an auction price is close to wholesale, so the car I sold them should have been around 7500 to 8000. They are simply a retail dealership, and have high mark ups just like Car Max and Fred Anderson.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Customer, Please keep in mind, all vehicles acquired (auction purchase, trade-ins, and customer sell only) go through a rigorous reconditioning process. This internal cost associated with mechanical and cosmetic reconditioning increases significantly with vehicle's age and mileage. In short, our best in market retail price includes cost for; acquisition and reconditioning with a 30 day limited warranty for peace of mind. We take great pride in providing our customers with the most aggressive price in market for selling a vehicle to us or buying a vehicle for their own. Case in point, with all the alternative options available for selling your personal vehicle, you made a conscious decision to sell to us. Thank you for choosing Auction Direct USA.

Tim Cooper made things very easy

The experience I had with was excellent even though he was jumping from customer to customer he took his time with me and helped me find my new 2017 chevrolet cruze

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Service

Loved my overall experience with Auction Direct USA! They had exactly what I was looking for a very reasonable price! If you get a chance to stop by ask for Tim he’s the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Auction Direct Excellent Service

This was by far the best experience we’ve ever had at a car dealership. Our salesman Tim Cooper was AWESOME! He went out of his way to make sure that we got into something that not only worked well for us in our daily lives and financially, but he made sure it was something we loved as well. His Professionalism, Customer Care and Outstanding sense of humor made us feel right at home. Also Victor Tetteh, Tim’s Finance Manager, showed a lot of the same qualities and characteristics as well. We Highly recommend Auction Direct Car Dealership to anyone who’s looking for Great Service, High Quality In Pre-Owned Cars and Excellent Customer Service that makes you feel like part a the Auction Direct Family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome

Antoinette is the best at Auction Direct, I could not have asked for a better sales experience. It took a long time for us to get our finances situated and she was more than accommodating and patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ford Flex Great Buying Experience

Joe was an excellent sales person and resource. Not pushy, very friendly and very knowledgeable about the car and the overall process. He spent a great deal of time with us and did not make us feel rushed at all. This is our second Flex and we love the new car. I would recommend the dealership and definitely recommend working with Joe to any friend or family member looking for a used auto! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

Antonio was awesome, upfront and hassle free. He went above and beyond what any other dealer rep would do to ensure my experience felt pressure free. Negotiations were straight forward and clear with minimal confusion. He’s a great employee and person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

worst ever

Lots of waiting around, disorder and no nothing just lying low paid staff. - incorrect info about cars even factual things like trim levels, long wait sometimes to just sit in a car even when calling ahead

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Kal, Sorry to hear about your poor experience. Please call Kevin Condon at (919)789-6900 ext 3101 for me to learn more about your comments. Thank you

Great experience

Kahalil helped me find the car that would fit my lifestyle and within a couple hours I was driving off the lot with the car that I was wanting with all the options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.