Reviews
Great experience
Sammy was very helpful and friendly. Made the overall experience hassle free and easy for my girlfriend while she was buying her car. I would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pricing is absurdly high, dont believe the ads
I sold them a car for 7000 and 2 days later they had it listed for sale on their site adding a 3500.00 mark up. All this 500 over auction price is absurd. One may think an auction price is close to wholesale, so the car I sold them should have been around 7500 to 8000. They are simply a retail dealership, and have high mark ups just like Car Max and Fred Anderson.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Customer, Please keep in mind, all vehicles acquired (auction purchase, trade-ins, and customer sell only) go through a rigorous reconditioning process. This internal cost associated with mechanical and cosmetic reconditioning increases significantly with vehicle's age and mileage. In short, our best in market retail price includes cost for; acquisition and reconditioning with a 30 day limited warranty for peace of mind. We take great pride in providing our customers with the most aggressive price in market for selling a vehicle to us or buying a vehicle for their own. Case in point, with all the alternative options available for selling your personal vehicle, you made a conscious decision to sell to us. Thank you for choosing Auction Direct USA.
Tim Cooper made things very easy
The experience I had with was excellent even though he was jumping from customer to customer he took his time with me and helped me find my new 2017 chevrolet cruze
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Service
Loved my overall experience with Auction Direct USA! They had exactly what I was looking for a very reasonable price! If you get a chance to stop by ask for Tim he’s the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Auction Direct Excellent Service
This was by far the best experience we’ve ever had at a car dealership. Our salesman Tim Cooper was AWESOME! He went out of his way to make sure that we got into something that not only worked well for us in our daily lives and financially, but he made sure it was something we loved as well. His Professionalism, Customer Care and Outstanding sense of humor made us feel right at home. Also Victor Tetteh, Tim’s Finance Manager, showed a lot of the same qualities and characteristics as well. We Highly recommend Auction Direct Car Dealership to anyone who’s looking for Great Service, High Quality In Pre-Owned Cars and Excellent Customer Service that makes you feel like part a the Auction Direct Family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome
Antoinette is the best at Auction Direct, I could not have asked for a better sales experience. It took a long time for us to get our finances situated and she was more than accommodating and patient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ford Flex Great Buying Experience
Joe was an excellent sales person and resource. Not pushy, very friendly and very knowledgeable about the car and the overall process. He spent a great deal of time with us and did not make us feel rushed at all. This is our second Flex and we love the new car. I would recommend the dealership and definitely recommend working with Joe to any friend or family member looking for a used auto! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience
Antonio was awesome, upfront and hassle free. He went above and beyond what any other dealer rep would do to ensure my experience felt pressure free. Negotiations were straight forward and clear with minimal confusion. He’s a great employee and person.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
worst ever
Lots of waiting around, disorder and no nothing just lying low paid staff. - incorrect info about cars even factual things like trim levels, long wait sometimes to just sit in a car even when calling ahead
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Kal, Sorry to hear about your poor experience. Please call Kevin Condon at (919)789-6900 ext 3101 for me to learn more about your comments. Thank you
Great experience
Kahalil helped me find the car that would fit my lifestyle and within a couple hours I was driving off the lot with the car that I was wanting with all the options.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
