Right Honda

I went into Right Honda to trade in my vehicle and purchase a new one. After spending nearly four hours at the dealership, they finalized a deal with me and allowed me to drive off in the new car. I was under the impression everything was approved and completed. About a week later, I received a call from finance stating that my loan was not funded due to my credit profile. I then had to return the vehicle because they failed to properly secure final loan approval before letting me leave the lot. As a customer, this feels extremely unprofessional and disorganized. Loan approval should be finalized before a vehicle is released. It caused unnecessary stress and inconvenience having to unwind the entire deal after believing everything was complete. Unfortunately, I cannot recommend this branch based on my experience. Buyers should be cautious and make sure financing is fully approved before driving off the lot.

I brought my Honda fit in for service as I had been told it needed many things done. The car was used only slightly in the past 10 years. There was a leak in the brakes and a battery was going to go. I had replaced the battery prior to coming in as my car went dead. I brought my car back to Brian and he had it for 5 days in which I had a loaner. I was very happy to come back to right Honda where I’m always treated well and with a smile. Thank you for servicing my car!

Brought my car in for something unusual. Having a sunvisor installed properly because the old one was drooping so I was able to get half of it done but not get it back into place. They were able to accomplish the task. Didn’t take that long and they were very friendly. I brought in an Acura actually, not a Honda.

Very pleasant NO xx transaction-Gene was great from phone call/walking the showroom-- to the drive-off the lot.with a new Trailsport.. Go see Gene for your new Honda

No nothing to say but they are terrible people who don’t care at all about their customers and they’ll go to great lengths to make sure they get what they want! They stole my car from me! Never go here they are not trustworthy at all

My 3-yr Civic lease is coming to an end, and I decided I wanted to buy a car instead. I’ve leased two Civics. Both from Right Honda. Today I visited to see what I could potentially buy with little to nothing down. I knew I had some equity with the two leases, so figured I could get a good deal. Salesman Diego was wonderful. Friendly and professional, he worked hard to get me the right deal. Plus he was able to retrieve my long lost wedding band from inside the dash of the Civic I’ve driven for 3 years. I’m happy to say I’m now the proud owner of a gold Accord, with only 44,000 miles on it. Inside and out it looked brand new, but it’s a 2015! Thank you Diego, and finance guy Carlos. I had a great experience and am very pleased with my purchase, interest rate, and monthly payment. ☺️

Honda service department is an absolute joke! How is diagnosing an issue not covered under a warranty on a car that’s leased? They literally wanna charge me $190 just to look at it. I’m about to say screw Honda and take my business to another dealership in January when my lease is up. This is now the 3rd bad experience that I’ve had with the Service Department at Honda.

🚨 Hidden Tracking Device & NDA Demand – Buyer Beware 🚨 I got a 2023 BMW X1 from Right Honda in July. The vehicle contained a hidden tracking device that malfunctioned and drained the battery only one month later. While traveling, I was forced to pay $1,165.52 to BMW of Beverly Hills to diagnose and repair the issue. When I asked Right Honda to reimburse this cost, they agreed only if I signed a nondisclosure agreement that would also release them from liability for any future problems. I declined, as this would mean giving up my consumer rights. I was never reimbursed. Instead, I was included in communications with Right Honda’s attorneys. My own lawyer then contacted them to request reimbursement of the $1,165.52, but I have yet to receive any response. As a young woman in my 20s, I would never have knowingly gotten a car with a hidden tracking device given the obvious safety and privacy concerns. Customers deserve full disclosure before purchase. I have filed formal consumer protection complaints so there is a public record of this incident. I am leaving this review because I believe that others, including young women like me, who are looking for a car deserve transparency about potential risks to their safety. I have documentation to support these facts, including invoices and attorney correspondence.

I purchased a vehicle from Right Honda in Scottsdale, AZ 3 months ago. The salesman Josh was amazing. The finance manager wrapping up my sale however lied to me about the prepaid maintenance program that was included with purchase of the vehicle. The maintenance program ONLY allows your vehicle to be serviced at the Right Honda location, when I asked about it I was told it would be transferrable to other locations as I'm an out of state buyer. Obviously the finance manager knew I was an out of state buyer, he was processing all my information after all. He lied to my face with ease. Rereading the paperwork included with my purchase, the prepaid maintenance program document clearly states "The dealer will not provide the Covered Services in any location other than in the dealer’s service department.". My mistake for trusting the goodwill of the finance team without reading the paperwork myself. My overall experience with the finance team made me feel skeptical as if information was being skimped past to push out this sale. Now knowing this information it confirms my feelings and doesn't sit right with me. This summarizes my main gripe. Otherwise the car has been sound thus far. Note I did buy a low mileage Dodge vehicle not a Honda. I did have a driving noise issue one week after I purchased which makes me question if it was preexisting or not. My advice based on my experience with Right Honda is: - Get connected with Josh as your salesman. - Read all your paperwork to ensure what you're being told is in writing. - Approach the financial side of the purchase with caution. They have no issue with lying.

I've talked to a few different dealers from this place and some were helpful, others not really. Worse experience was just asking for an out the door price for several cars I really wanted to gage pricing for before I showed up in person. The guy messaging me for "help" seemed super lazy to get it. Told me to just work the numbers out myself. Not transparent on his part. Even if I did work out the numbers using sales tax and doc fees, its still may be off a few hundred dollars from what the dealership would charge hence why I asked for the OTD price. Another sales woman was awesome. She sent me inventory listings, OTD prices, everything. Unfortunately the car I really wanted sold that morning. So an up and down experience.