Reviews
On one of my service visits I was told I needed new tires. I let them know that I was going to buy them at Discount Tire because they provide free rotations. The right Honda advisor told me that right Honda does the same thing and provides free rotations if you buy the tires from them. With that I proceeded. On my next visit, I was charged for a rotation and told the advisor that the prior advisor told me I would get free rotations from the dealership if I bought tires from them. They spoke to a manager and told me it’s not true. Apparently, I’m the one not being truthful. Seems that the service advisors are getting quite a bit of pressure to push untreated sales in the service dept and feel that it’s appropriate to mislead customers in order to make the sale. Very upset that I bought tires from the dealership directly under the false pretense that I would be getting free rotations.
On one of my service visits I was told I needed new tires. I let them know that I was going to buy them at Discount Tire because they provide free rotations. The right Honda advisor told me that right Honda does the same thing and provides free rotations if you buy the tires from them. With that I proceeded. On my next visit, I was charged for a rotation and told the advisor that the prior advisor told me I would get free rotations from the dealership if I bought tires from them. They spoke to a manager and told me it’s not true. Apparently, I’m the one not being truthful. Seems that the service advisors are getting quite a bit of pressure to push untreated sales in the service dept and feel that it’s appropriate to mislead customers in order to make the sale. Very upset that I bought tires from the dealership directly under the false pretense that I would be getting free rotations.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry for the frustration and confusion surrounding your tire purchase and rotation charge. We understand why you chose to purchase the tires from us based on the information you were given, and we would never want you to feel that your concerns were dismissed or that your honesty was questioned. We also take the suggestion that an employee intentionally misrepresented our services very seriously. We would appreciate the opportunity to review the original tire purchase and subsequent service visit so we can better understand what was communicated and determine an appropriate resolution. Please contact our management team directly so we can look into this further. 480-778-2508, Tara Ijai, Customer Relationship Manager.
Felt like we were on in good hands. Appreciated the service we received from start to finish. Couldn’t imagine things going smoother!
Felt like we were on in good hands. Appreciated the service we received from start to finish. Couldn’t imagine things going smoother!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We’re thrilled to hear that you felt well taken care of and that everything went smoothly from start to finish. We truly appreciate your business and look forward to assisting you again in the future.
Service center is a predatory abomination and will do more harm than good to your car.
Service center is a predatory abomination and will do more harm than good to your car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to read this and take concerns about the quality and integrity of our service very seriously. We would never want a customer to feel that our recommendations were unnecessary or that their vehicle was negatively affected while in our care. Please contact our service management team directly with your name and visit details so we can review the work performed and address your concerns appropriately. 480-778-2508 Tara Ijai, Customer Relationship Manager
Chris was an understanding salesman who offered a comfortable approach to car buying not a let’s a do the deal now approach as other dealerships were.
Chris was an understanding salesman who offered a comfortable approach to car buying not a let’s a do the deal now approach as other dealerships were.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We’re glad Chris made the car-buying process comfortable and pressure-free. We truly appreciate your business and will be sure to recognize him for providing such a positive experience.
Ken was fantastic he was on it as soon as I came to the service drive
Ken was fantastic he was on it as soon as I came to the service drive
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad Ken was attentive and ready to assist as soon as you arrived at the service drive. We appreciate your business and look forward to serving you again.
Always good service; thank you.very much. Alan is a great service writer. Thank you, Right Honda
Always good service; thank you.very much. Alan is a great service writer. Thank you, Right Honda
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review Carnutaz! Alan is a legend around here. He is currently serving 3 generations of Honda families.
Gary is an amazing person to work with. He is the reason I choose Right Honda
Gary is an amazing person to work with. He is the reason I choose Right Honda
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind review! We also think Gary is amazing and we are glad he works here with us!
Very informative and it was easy dealing with them. We were fortunate to have the salesman we had.
Very informative and it was easy dealing with them. We were fortunate to have the salesman we had.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind shoutout regarding Tyler! We are happy that you had a great experience with him! Enjoy your car.
My maintenance due light came on my dashboard but I was too scheduled to make an appointment. After 3 weeks I had a clear afternoon and called and they got me in that afternoon. Kirk handled the car exchange. He consulted me about another service that was overdue and I approved it. He kept me apprised how all was going and when my 10 year old Pilot would be ready. It all went smoothly and it was clean and ready in 2 hours. I’ve always had Right Honda do my servicing and never had a service or personnel problem. It’s a very dependable car and it’s serviced by a wonderful team at Right Honda.
My maintenance due light came on my dashboard but I was too scheduled to make an appointment. After 3 weeks I had a clear afternoon and called and they got me in that afternoon. Kirk handled the car exchange. He consulted me about another service that was overdue and I approved it. He kept me apprised how all was going and when my 10 year old Pilot would be ready. It all went smoothly and it was clean and ready in 2 hours. I’ve always had Right Honda do my servicing and never had a service or personnel problem. It’s a very dependable car and it’s serviced by a wonderful team at Right Honda.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this wonderful review. We’re so glad we were able to get you in that afternoon and make the process smooth from start to finish. Kirk will truly appreciate your kind words, and we’re happy to hear he kept you updated and helped take care of the additional service your Pilot needed. It means a lot that you’ve trusted Right Honda with your service over the years. A dependable vehicle deserves a dependable team behind it, and we’re grateful to be that team for you. Thank you again for your loyalty and for choosing Right Honda.
Everything was quick and easy. Stephen was amazing and sent updates on my vehicle throughout the process.
Everything was quick and easy. Stephen was amazing and sent updates on my vehicle throughout the process.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind feedback regarding Stephen. We love that he communicated well with you! We love to keep our customers up to date. See you soon!