Hagerstown Honda Kia

I was received kindly and Paul was patient and we went through many options! Everything went smooth and I would deal with them again, gladly.

This is the third Honda Pilot I have purchased from Hagerstown Honda. Our salesman was Paul who was very helpful and knowledgeable about the Honda Pilot and took time to be sure we understood how everything worked. Financing was painless while working with Chad. I highly recommend Hagerstown Honda, Paul and Chad.

I really enjoyed having John help me find my dream car ! Took a couple of hours but we got it done! I will for sure be returning to Honda for my future cars!

Such a fun and painless experience buying a car all on my own, as a single mom! They kept my sons busy and offered snacks and drinks the entire time. Thank you!

Was a pleasure to work with. Worked with both me and my son to get us what we wanted. Would definitely come back. Thank you

John was incredibly helpful through the process. Really appreciate the communication and efforts in accommodating my requests. Had a minor issue come up after the purchase and John was quick to correct it and make sure I was satisfied. Certainly will refer anyone looking for a Honda to contact John and I’m sure when I’m ready for my next Honda- John is the first person I will call.

Mr. Paul, gave his maximum and provide multiple options which help me to finalize the vehicle and he explained each features of vehicle very well.

Worked great for me and my budget! Had some hiccups here and there, but it turned out great! Couldn’t ask for a better deal. Thank you again!

Our salesman, Ben wasn't very knowledgeable of the car we were inquiring about which we were ok with. He focused more on the stereo's sound quality while turning it up super loud and the Apple Play capabilities (even trying to connect my Daughter's phone to it, which I stopped). After the test drive, we came inside to talk numbers. Rather than talk about the car we had test drove he kept pushing the sale of used cars we were not interested in. I was in mid-sentence asking about the car's warranty information when he started motioning to a customer three tables behind me and trying to get them to take his business card. I decided that was enough for us to leave. I tried to hand the customer his business card on the way out which they declined so I handed it to another salesperson sitting by the door. Ben followed us out begging us to come back in. Customer service is important in this industry and working with another customer while you are waiting on one is unacceptable. Four days later we decided to purchase a 2021 Kia at Darcars Kia in Frederick. Our experience in Frederick was impeccable and the customer service was superb. I will be writing a review on their page as well.

You must go to Hagerstown Kia if buying a new or used car and ask specifically for Ciro. He worked with my grandson to find the right fit for him. He was very patient, knowledgeable, explaing everything to Brody and just helping him through all the processes. He deserves a huge raise and am very grateful that he had the patience in working with my grandson through everything. . Five stars is not enough and the company is very blessed to have him on their team. Polite and professional. Go team Ciro!!!