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Lou Fusz Kia

(4,613 reviews)
Visit Lou Fusz Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (314) 219-5732 (314) 219-5732
Used (314) 227-0762 (314) 227-0762
Service (314) 219-5339 (314) 219-5339

Reviews

(4,613 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Fusz Kia from DealerRater.

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They always are very friendly and I appreciate that they

They always are very friendly and I appreciate that they don't try to sell me extra items when I'm there. Great waiting room with free coffee and drinks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

It was very clean!

It was very clean! The staff are attentive and communicated clearly. The only thing was I didn't get any reminders before the appt and wasn't sure it had been confirmed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

I'm a new customer, great service!

I'm a new customer, great service! From purchasing, to financing to servicing the car everything has been very smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

Great Service department and staff!

Great Service department and staff! They do it right and in timely manner!! Top notch

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

The staff is friendly and very knowledgeable.

The staff is friendly and very knowledgeable. Service department is friendly and fast with my oil change and the waiting area is awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

My Google review can be referred to.

My Google review can be referred to. Service manager thought I was lying about my wait after my car was ready to be picked up, but no one told me after I paid that it was ready, and I was left waiting around 30 minutes or so in the waiting room. He said I should go elsewhere in the future. No, you all need to do better, I didn’t do anything wrong. Own up to your mistake and learn from it. “Be realistic here.”

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

Took too long to get the part which probably wasn’t your

Took too long to get the part which probably wasn’t your fault. Bye bye

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to bring this to our attention. We will be passing your message along and we hope to see you again.

As always, another job well done service dept.

As always, another job well done service dept. is the best always going out of their way to do a great job for the customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

Friendly staff.

Friendly staff. Knowledgeable employees. Love the waiting area ♥️ Accurate on time quoted to perform service👍🏻

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

The people I dealt with were very professional and

The people I dealt with were very professional and friendly. I brought my car in for a recall and they took care of it quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!