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Stevens Creek Subaru

(2,258 reviews)
Visit Stevens Creek Subaru
Sales hours: 10:00am to 8:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 10:00am–8:00pm 9:00am–3:00pm
New (408) 660-3551 (408) 660-3551
Used (408) 606-9178 (408) 606-9178
Service (408) 606-9194 (408) 606-9194

Reviews

(2,258 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stevens Creek Subaru from DealerRater.

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Sales experience

Friendly and attentive sales staff. Business process was simple and straight forward. Enough time was spent explaining car features. Car was clean and prepared well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Timely Response to Engine Noise-Problem Resolved

Service Department Manager Ron was quick to assess my case and had me drive the car to dealership. Service Manager, Jonathon Starret was superb in customer service and effectiveness in resolving the issue that brought me to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Efficient and nice

as expected, great service. Troy, the adviser, is helpful. shuttle service can be improved or at least communicated to customers on progress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Personable & Professional

The guys there were very nice and personable. My car was ready in the time they said it would be. I had my dog with me and I really appreciated how kind they were to her. Glad Subaru is dog friendly :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceptional customer service

Shane had been very good with following up with the order status as well as being prompt on answering my query.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service Dept.

My service advisor was personable and kept me informed of the progress of the recall repair. Loved the fact that I could get an afternoon appointmen. Great Work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Friendliness of the dealership was great. Shane was great with helping me choosing and ordering my Forester XT. Tried other Subaru dealer when I was shopping but none made me feel as welcome as much as Stevens Creek Subaru ...by far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I got regular updates on the progress from the Service Manager. I knew what work was being done on the car. The manager was very friendly. The shuttle service was very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick fix

Troy was incredibly friendly and made sure I was taken care of to fix my issue as quickly as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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good service

it was quick and easy and good service and not much waiting time vs other dealerships where I have to sit there for ever

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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