Reviews
Sales experience
Friendly and attentive sales staff. Business process was simple and straight forward. Enough time was spent explaining car features. Car was clean and prepared well
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Timely Response to Engine Noise-Problem Resolved
Service Department Manager Ron was quick to assess my case and had me drive the car to dealership. Service Manager, Jonathon Starret was superb in customer service and effectiveness in resolving the issue that brought me to the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Efficient and nice
as expected, great service. Troy, the adviser, is helpful. shuttle service can be improved or at least communicated to customers on progress.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Personable & Professional
The guys there were very nice and personable. My car was ready in the time they said it would be. I had my dog with me and I really appreciated how kind they were to her. Glad Subaru is dog friendly :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exceptional customer service
Shane had been very good with following up with the order status as well as being prompt on answering my query.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service Dept.
My service advisor was personable and kept me informed of the progress of the recall repair. Loved the fact that I could get an afternoon appointmen. Great Work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Friendliness of the dealership was great. Shane was great with helping me choosing and ordering my Forester XT. Tried other Subaru dealer when I was shopping but none made me feel as welcome as much as Stevens Creek Subaru ...by far.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
I got regular updates on the progress from the Service Manager. I knew what work was being done on the car. The manager was very friendly. The shuttle service was very good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick fix
Troy was incredibly friendly and made sure I was taken care of to fix my issue as quickly as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
good service
it was quick and easy and good service and not much waiting time vs other dealerships where I have to sit there for ever
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase