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Newbold Toyota

(1,656 reviews)
2020 consumer dealer award
View 4 awards
2020 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 215-3672 (855) 215-3672
Used (855) 216-3373 (855) 216-3373
Service (855) 219-0897 (855) 219-0897

Reviews

(1,656 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Newbold Toyota from DealerRater.

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I have no complaint about the oil change but the radio and seat settings were changed after oil service was completed.

I have no complaint about the oil change but the radio and seat settings were changed after oil service was completed.

Rating breakdown (out of 5):
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Buying process
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback about the oil change. We understand how important your radio and seat settings are. Please contact Newbold Toyota directly so we can assist with this concern.

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Newbold Toyota has been great to both myself and my husband, as we both drive Toyotas purchased from Newbold over many years.

Newbold Toyota has been great to both myself and my husband, as we both drive Toyotas purchased from Newbold over many years.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust in Newbold Toyota. We appreciate your loyalty and are glad to have served you and your husband over the years.

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Very helpful and personable. Took care of all of our needs. Appreciated the facility as well.

Very helpful and personable. Took care of all of our needs. Appreciated the facility as well.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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From the test drive, trade-in value and throughout the remainder of the process-sales and financing I would recommend buying a reliable, quality vehicle from Newbold Toyota! Deb

From the test drive, trade-in value and throughout the remainder of the process-sales and financing I would recommend buying a reliable, quality vehicle from Newbold Toyota! Deb

Rating breakdown (out of 5):
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Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Newbold is upfront with pricing and willing to negotiate without playing games and wasting your time.

Newbold is upfront with pricing and willing to negotiate without playing games and wasting your time.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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I have purchased more than thirty cars from Newbold over the years, and credit them with great service, fair pricing and thoughtful follow-up. Their staff is very well trained and know their products well. The family ownership is now in their third generation. I’ve bought Volvos from the original Bill Newbold, BMW’s from son, Kent, and three Toyota. Siennas from the grand kids. It’s a fine family running a first class operation..

I have purchased more than thirty cars from Newbold over the years, and credit them with great service, fair pricing and thoughtful follow-up. Their staff is very well trained and know their products well. The family ownership is now in their third generation. I’ve bought Volvos from the original Bill Newbold, BMW’s from son, Kent, and three Toyota. Siennas from the grand kids. It’s a fine family running a first class operation..

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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We had a wonderful experience. It took 5 minutes to get the price we wanted. It took an hour less than other dealers to complete paperwork and drive off in our new car. Recommend Newbold.

We had a wonderful experience. It took 5 minutes to get the price we wanted. It took an hour less than other dealers to complete paperwork and drive off in our new car. Recommend Newbold.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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We have consistently received quick and excellent service for our vehicles. We’ve used their service for over 12 years. Never had a problem. I highly recommend Newbold Toyota.

We have consistently received quick and excellent service for our vehicles. We’ve used their service for over 12 years. Never had a problem. I highly recommend Newbold Toyota.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Phil and Damon made this car purchase the easiest we have ever had! In and out and didn’t have to spend all day! I will be returning to this dealership!

Phil and Damon made this car purchase the easiest we have ever had! In and out and didn’t have to spend all day! I will be returning to this dealership!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Beware women buyers. My wife purchased a vehicle from this business yesterday. She didn’t have a great experience. Ultimately, she did obtain a good car at a fair price, but she did have to endure a negative buying experience. The salesman, his manager and (especially) the finance guy were all very disrespectful. My wife is tough and I’m not going to try to “protect” her because she’s more than capable of taking care of herself, but I will just provide one anecdote from the finance process. The finance guy tried to sell her VERY HARD on gap insurance. She didn’t want it. He became upset and refused to make eye contact with her for the remainder of the transaction. “What happens if you wreck on the way home?!”. They finish up. He doesn’t shake her hand. In fact, no one shook her hand at any point. However, this is the part that kills me. On her way out the door, the finance guy says, very ominously, “Have a safe drive home.” My wife said his tone was sarcastic. Newbold do better.

Beware women buyers. My wife purchased a vehicle from this business yesterday. She didn’t have a great experience. Ultimately, she did obtain a good car at a fair price, but she did have to endure a negative buying experience. The salesman, his manager and (especially) the finance guy were all very disrespectful. My wife is tough and I’m not going to try to “protect” her because she’s more than capable of taking care of herself, but I will just provide one anecdote from the finance process. The finance guy tried to sell her VERY HARD on gap insurance. She didn’t want it. He became upset and refused to make eye contact with her for the remainder of the transaction. “What happens if you wreck on the way home?!”. They finish up. He doesn’t shake her hand. In fact, no one shook her hand at any point. However, this is the part that kills me. On her way out the door, the finance guy says, very ominously, “Have a safe drive home.” My wife said his tone was sarcastic. Newbold do better.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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