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Newbold Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (15 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 4 awards
2020 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (15 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Newbold Toyota from DealerRater.

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George Page

I was interested in the 2009 jeep compass so I contacted the dealership and received an email and voicemail from George Page. When I looked online right after receiving the mail and setting up my test drive with him the posting said it was unavailable and has sold. I thought it was an error since I had just received an email from him saying he had it. When I looked again the morning of my scheduled test drive it was still listed as unavailable. He contacted me again to confirm the test drive and I responded with concern that the car had been sold. He responded and said he did his "research" and it had been sold and then tried to give me information on another jeep out of my price range. I told him I was not interested. The following day I received another email asking if I had any questions about the 2009 jeep compass I inquired about online days before. I responded and told him no because he told me it sold. I looked online at the listing again because I was curious to see if it was back on their website and sure enough it was. I don't know what kind of business this gentleman is running but I can tell you I will have no part in it and I will make sure my friends don't either. He can not be trusted.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing your recent experience with us. We apologize that you are not satisfied with your visit, and for any misunderstanding that may have happened during your inquiries about the Jeep Compass. We believe a computer software issue has contributed to the negative experience you had, we just opened a technical support ticket on this so that our customers in the future will have a better experience. Please contact Jason Grote at 618-628-7000, he would be happy to discuss this further, and we would love the opportunity to work with you again in the future. Thank you.

Commo snafu

I received a prompt reply from Newbold, referring me to George Page, one of their sales associates. George e-mailed me promptly. I replied (but not to George) asking for further information on the car I was interested in. I didn't receive a reply for the information because it probably didn't get to George. I have not replied yet to George's second e-mail.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are sorry that you have not received a response from the Newbold team about the car you were interested in. We want every experience with us to be excellent for all of our customers, and we never want anyone to feel like they have not been properly taken care of. We would like you invite you to call Jason Grote at 618-628-7000 to hopefully resolve this situation and help you find the right car for you. Thank you.

Review of Newbold Cars.com

I requested info and never received a reply, therefore I felt they did not want my business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I am sorry for your experience. I know that I am eager to help whoever I possibly can. Please give me a call at 314-565-0710 and I would like to discuss what I can do to help. Thanks, Jason Grote Internet Sales Director

Great Experience

I wanted a new car without the new car price and after searching I found a gently used vehicle at Newbold. I discussed the vehicle with Paula, prior to coming to the dealership, and then met with Paula to discuss purchasing the Toyota Sienna. After some negotiating we agreed upon a price and processed the paperwork. Originally, we agreed I would take the vehicle to have an after market DVD placed into it but Paula was able to get it installed prior to taking delivery (a very nice surpise)! The process was simple and would recommend Paula and this dealer to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Canadian buyer bought a used truck

Just had the pleasure of dealing with Newbold Toyota. After agreeing on the price, the salesman I dealt with, Matt Mohan, was very helpful in assisting me with the documents necessary to export a truck to Canada. He even picked me up at the St. Louis airport and had everything ready fo the final transaction to happen. I would highly recommend Newbold to anyone interested in a vehicle in the St. Louis area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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