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Jeremy Franklin Mitsubishi

(1,442 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,442 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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Absolutely amazing experience.

Absolutely amazing experience. The process was so seamless, exciting and everyone is extremely friendly. I plan to be a repeat customer in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Kuthe, we're happy to hear you had such a positive experience with our team! We’re thrilled to hear that you had such an amazing experience with us. Our goal is to make the process as seamless and enjoyable as possible, and it’s fantastic to know that we succeeded in making it exciting and stress-free for you. We’re grateful for your trust and can’t wait to welcome you back as a repeat customer in the future. If there’s ever anything you need, don’t hesitate to reach out. Enjoy your new vehicle, and thank you for choosing Jeremy Franklin Automotive!

The staff was very friendly.

The staff was very friendly. They were able to perform my oil change in under and hour.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Cttrex, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day!

Prompt service.

Prompt service. I didn't need much this time, so there's not a whole lot to say. They did what I needed them to without issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Anonymous, thank you so much for your positive comments about Jeremy Franklin Mitsubishi! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Awesome service, very respectful and courteous.

Awesome service, very respectful and courteous. Also kept me informed of what was going on with my vehicle. And took me in right away when I came in because my airbag light came on . Thank the staff for their understanding to get me in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Joancooper418@gmail.com, thank you so much for the positive reviewand for your kind words! We’re delighted to hear that our team was able to get you in right away and keep you informed throughout your visit. Ensuring our customers feel respected and well-informed is a top priority, especially when unexpected issues arise. We’ll be sure to pass along your appreciation to our staff for their prompt and understanding service. Thank you for choosing us, and we’re always here whenever you need assistance!

Me and my son had great experience they made us a great

Me and my son had great experience they made us a great deal very polite and helpful got my son in a brand new car that same day

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Clee2764, we are so pleased you enjoyed your visit to Jeremy Franklin Mitsubishi! Thank you for taking the time to leave such a wonderful review! We're delighted that you and your son had a great experience with us and that our team could help get him into a brand new car the same day. Providing a smooth and helpful experience is what we aim for, and we're so glad to know we could deliver that for you. Congratulations to your son on his new car, and thank you both for choosing Jeremy Franklin Automotive!

My recent service visit was handled quickly and I was

My recent service visit was handled quickly and I was treated respectfully! The service manager, Cal, was honest and responsive to my questions and concerns about my vehicle!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Deanna.keller, thank you for sharing your positive experience! We’re thrilled to hear that your service visit was quick and that you felt respected throughout the process. Cal and the rest of our team work hard to ensure that our customers receive honest, responsive, and thorough care, so it’s great to hear that this was reflected in your visit. We appreciate your trust in us and look forward to serving you again in the future!

Took my truck in to get a oil change they couldn’t even

Took my truck in to get a oil change they couldn’t even rotate my tires poor service. I don’t know what type of Mickey Mouse operation you guys are running, but it’s terrible. Something needs to be done.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Bradfordreeder01, it's upsetting to hear that your experience was anything but stellar.Thank you for your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations. At Jeremy Franklin Automotive, we aim to provide efficient, high-quality service to every customer. If there was a specific reason we couldn’t rotate your tires during the oil change, such as tire condition or other safety concerns, our team should have explained this clearly. We apologize if this information was not communicated effectively and for any inconvenience caused. We’d be happy to discuss this further and ensure your concerns are addressed, so please reach out to us directly. Thank you for giving us the chance to improve our service.

They are very respectful they treat you with respect and

They are very respectful they treat you with respect and they all are kind love them

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Star, thank you so much for your wonderful review! We're thrilled to hear that you felt respected and valued by our team. Our goal is to create a positive experience for every customer, and it means a lot to us that you enjoyed your visit. We truly appreciate your kind words and look forward to welcoming you back anytime you need us. Thank you for being part of the Jeremy Franklin Automotive family!

They did great job on my oil change, service was very

They did great job on my oil change, service was very friendly and very fast.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Derrick Sutherland! We're so happy we were able to help you out! Thank you for the fantastic feedback! We're thrilled to hear you enjoyed our fast and friendly service during your oil change. Your satisfaction is our top priority, and we’re glad we could make your visit great. We look forward to helping you with any future maintenance needs—drive safely, and see you next time!

Quick service and nice staff, who are Willing to answer

Quick service and nice staff, who are Willing to answer questions, and inquire for any other issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Iczhou, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our quick service and friendly staff. Our team is always here to help and ensure you have everything you need. We appreciate your feedback and look forward to serving you again soon!