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Crest Honda

(592 reviews)
Visit Crest Honda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (866) 498-8643 (866) 498-8643
Used (855) 560-5259 (855) 560-5259
Service (866) 829-0034 (866) 829-0034

Reviews

(592 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crest Honda from DealerRater.

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Bryan Perkinz at crest Honda doing it rite

Go see Bryan Perkinz @ Crest Honda. He hook you up and not kill yo wallet

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We do it right here at Crest Honda. Thanks, Kevin Leyk / GSM

Service Department

Do not use this dealerships service department. They do shoddy work. Three times they have repaired something on my vehichle and I have had to bring it back to fix again. This time they replaced the gauge meter and somehow mess up my speedometer. I will have to bring it back to them again to fix their shoddy work. Do not use them.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Peter, We were happy to be able to meet with you/accommodate you and address your concerns by repairing the vehicle. If anything else arises in the future feel free to get in touch with us!

Purchased a 2013 Honda Accord Sport

I purchased a new 2013 Honda Accord Sport in July of 2013. My sales agent was Jairmy Siador. Jairmy did a great job bringing me up to speed on the features of the car and helped me sync my Droid Phone to the bluetooth phone system seamlessly. My car has been trouble free for the four months I have owned it so far. My mileage has steadily improved to about 30MPG average

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Were happy you had a great experience here with us at Crest Honda. Thanks, Kevin Leyk / GSM

Great Experience

I went with my mother to buy a car from Crest Honda and Jim McCarthy helped us. My mother had never bought a car before and was very nervous about the process. Jim, as well as all of the other staff we encountered on our visit, were extremely helpful and made the process smooth and painless. For us the True Pricing was very clear and straightforward as we did not want to do the haggling process at all! The financing, the car delivery and walk through were all fantastic and Jim really helped facilitate a great experience for my mom. Thanks so much and we will certainly be back when looking at Hondas again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thats wonderful, glad you a pleasant experience. Thanks, Kevin Leyk/GSM

Buyer Beware !!

Bought a car from this place 8 weeks ago and they have not sent my registration and title. Only excuses. Will be contacting the bonding company and my attorney to get this resolved. Better luck to you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Greg, Thank you for bringing this to our attention. We're sorry you've been kept waiting in regards to your registration and title. We would like to speak with you directly to try to clear this incident up. Please contact our GM, Steven Brink at Steven.Brink@cresthonda.net or (615) 256-5656 when you get a chance. We look forward to speaking with you.

Michi Shelton is an asset to your company

I purchased a car from Michi Shelton she was wonderful answered all of my questions I am a single mother of 2 boys and was nervous about buying a car from a dealership from all of the horror stories that I have heard. She is a great asset to your company and Crest Honda is very fortunate to have her there working for them. Thank you Michi I look forward to working with you agin in the near future. Thank You Amanda D.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your right Michi is an asset to our company. Were glad you had a great experience with us at Crest Honda. Thanks, Kevin Leyk/GSM

Tired of the numbers game and the lies

OK where to start. First of all the manager JC at Crest Honda is by far a very cool and nice guy so this review is not to throw egg on anyone's face but to talk about the number games that are played. I was very disappointed as I visited this dealership as I had just left the Franklin Darrel Waltrip location and also dealt with the Murfreesboro location and everyone is throwing blame and comments on other dealerships. I really felt like I was in the middle of a West Side story fight scene or something. First off I was met by JC who I spoke with on the phone and he was a very nice man as he tried to hold a conversation why I waited for a sales person to come available. The sales guy I was placed with was very nice until he started badgering the Franklin store by talking about how all of Crest's guys had worked there and left because that store was so ridiculous. Fast forward to the actual dealing they are not about no haggle true pricing. The reason I went to this location was to get a car that was priced more than $3,000 under what the Franklin store had listed. They proceeded to tell me that they would give me 6K less for my trade than the other dealer offered which was the opposite of what they said they would do on the phone. They also started to explain that the other dealer was lying and couldn't make the numbers work that I showed them as they must be lying about he sales and tax. At the end of the day I went back to the Franklin store and am now waiting for a salesperson to make this deal happen before I say screw it and just go get a Kia or a Hyundai.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Terrence, this is JC Ward eSales Director here at Crest Honda. I'm sorry you did not have a great experence here at Crest Honda, if there was any way for me to be able to take back your disappointment I would. There is no reason why anyone should talk badly about any of our compitation, that is not the way we do business, and for that please accept my apology. Our goal is to have 100% have customers satifaction, but you know as well as I, that's impossible in any business, but never the less, that's what we should strive for everytime we welcome a customer onto our lot and into our showroom. If there is anything I can do to ease your experence here, please let me know. Please call me directly at 615-256-5656 ex-323. thank you JC Ward

" Caveat Emptor" = buyer beware

Internet Shopping for a 2013 Honda accord crosstour. Crest Honda had a featured model of my liking in stock. Tried to contact ?Car dog? or ?snoop dog? on Crests? internet site, but Crests? server crashed, and after a dark 04:30 wake up for a test at the VA in Nashville, I decided to stop and look at their web offers. I was greeted by a very nice woman and showed her a web copy, and without a word she left, and I sat down. A little tired after the 6AM appointment, I asked after a rather lengthy wait, actually I said ?I have been standing here or sitting with my thumb up my butt? could someone tell me what is going on. The car was absolutely filthy,(apparently sat in the lot for 4 months) but was taken for a quick run through the car wash. Four hours later, after a lengthy haggle session, removal of the usual slipped in fees and extras that were contrary to the "no haggle price advertisement"; I was ready to drive home. ?Car Dog? was showing me the basic bells and whistles when I noticed the right hood hinge rubber cover boot was detached. Upon investigation the hood hinge boot had been dislodged probably by the car hauler driving through a low hanging tree row, and the firewall cabin air screed was full of sticks, leaves, and seeds. I cleaned out the debris and reset the hood hinge cover boot. This car was allegedly delivery inspected on 12/12/2012 by Inspector 750. Two day later, while driving to the health club in town, I used the windshield wipers to clear a rain shower from the windshield, and to my surprise a tree limb came out of the firewall cabin air screed and jammed the wiper blade arms, bent the hood rear edge and the force of the wiper arm drove the limb into the hood insulation and wedged in one of the engines numerous computer gang connection plugs. Car was given a ("detail cleaning") Yikes! My 5562.4 hours of behind the throttles experience paid off, no panic, just roll down the window and find a good place to pull over. (You Couldn?t do that in the ?scooter?, a M-D Skyhawk A-4E, that I drove back in 1969 -1971.) Lesson learned: neither I, nor ?Car Dog? opened the hood, (my wife has a V-6 Honda Accord, so if you see one; you have seen them all... so to speak. I inspected the car after clearing the debris and jammed wiper blade arms; due to the suspicion that the initial inspection was done over a cup of coffee and a cigarette. I own a Machine shop, a retired certified multi engine flight instructor, with 26 years in Power systems operation as Area Electrical Inspector and Division Maintenance supervisor, have purchased 14 cars and 10 motorcycles in my visit on this earth. There is no sense taking this car to this corporate owned dealership, except for Engine jumping out of frame or car breaking into two pieces, etc. because if they cannot do it right the first time? ?Why let them try again?. All in All; same scenario... Profit, Greed, disclaimers, promises, smiling faces, (cheaper than, pricing). 'Caveat Emptor'= buyer beware Gdominco

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

To Gregory D. My name is JC Ward eSales dieector here at Crest Honda.I'm extremly sorry and concerned that you did not have an outstanding experience here with the detail of your new vehicle. Our main goal is for everyone of our customers to have a great experiance here at Crest Honda. So please accept my apology and let me offer you a complete detail and oil change on us, the next time you bring you vehicle in for service, just ask for me JC Ward (615)256-5656. Thanks again for your business.

Larry "The Car Dog" Channey

Was very nervous about buying a new car but was put at ease by the staff , Everyone was very nice & I love my new Civic. Im very glad that I went with Crest Honda , I would recommend it to anyone that is looking for a new car, Thanks Car Dog for all your help with my new car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Were glad you got to work with Larry. Were excited for you and your new car. Kevin Leyk/GSM

Larry "The Car Dog" Channey

The car buying experience could not have been better. One phone call and the car was ready and waiting for us to pickup. We were in and out in an hour. I have never been treated so wonderful at a car dealer. I will surely be back. Thank You Larry!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Were glad you had such a wonderful experience with us and Larry at Crest Honda. Kevin Leyk/GSM