Lexus of Louisville

Graham was exceptional. Friendly, professional, and great active listening skills. Great experience. Never had a bad experience at Lexus of Louisville their leadership team must be top notch.

I drove two hours from Indianapolis to purchase a car at this dealership. My experience with the salesman was nice but after he turned the process over to the sales &finance manager it went downhill from there. The sales manger (I don’t remember his name) came off condescending when I asked him a question and was very short with me. After meeting with him, I was turned over to the finance manager where my experience continued to go downhill. Chelsea started off somewhat friendly until I called my auto broker, who I worked with to negotiate the deal, and put him on speaker phone. He asked me to put him on speaker phone so he could hear what Chelsea was saying as she went over the paperwork I needed to sign. He was extremely nice to her but she immediately got an attitude and told him she wasn’t going to discuss any numbers with me while he was on speaker phone. My broker then stated if I gave her permission for him to listen, then it shouldn’t be a problem to which she replied she wasn’t going to do it. At that point instead of going back and forth with her my broker told me to end the call. I stepped out of the office to call my broker and when I returned she continued to have an attitude so much so that I called her out on it. I also mentioned to her when I purchased the Lexus I was trading in from another Lexus dealership, they had no issue with my broker being on speaker phone to hear the conversation. She had so much of an attitude that she didn’t cover key points with me like when my first car payment would be due and she failed to offer me the extended warranty on my car. My broker had discussed with me the possibility of adding the extended warranty but she never mentioned it. She was too focused on me turning down gap insurance, even going so far as to say she was surprised my broker didn’t encourage me to add to my loan since I had negative equity. I left the dealership feeling like I wasn’t valued and didn’t receive the best customer service once I was handed off. I most definitely wouldn’t drive two hours again to purchase another vehicle from this dealership.

Always picks up car on schedule and perform service quickly and return my car well ahead of schedule!

Very courteous and professional delivered exactly what promised vehicle was serviced and detailed perfectly would recommend this dealership to anyone great job and thanks

My experience with the Service Department was excellent! Everyone we worked with had great attitudes and were focused on pleasing the customer in every way.

Excellent service every time—knowledgable and honest associates providing high quality customer support. I highly recommend Lexus of Louisville.

Excellent service and very pleasant staff .Will continue to use Lexus as my service They are very efficient and pleasant to work with . Will continue using them in the future.

Great experience overall. Easy to navigate parking lot and inside dealership. Everyone welcomed and asked if needed anything immediately. All sales and other staff knew everything they needed to know when I asked.

Need to purchase a Lexus!! Call Eric Baskette. Eric is an Excellent Sales & Leasing Consultant. I scheduled an appointment with him to assist my friends, the Parks. Eric is a subject matter expert on his products. He explained the features on their new car, allowed an ample test drive, answered all of their questions, treated them like they were guests in his home. Very professional and hospitable. He delivered an Excellent Customer Experience. He gave my friends a tour of the dealership, introduced them to their new service advisor, John Dean, and made the Parks Lexus experience fun and memorable. Call Eric Baskette. Excellent Customer Service and Expertise! He went over and above. Eric cares! Thank you, Eric. Carol Wesley

Call Eric Baskette, Sales & Leasing Consultant when considering buying a New or Certified Pre-Owned Lexus. I made an appointment for my friends to work with Eric. I accompanied them to Lexus of Louisville dealership. My friends and I were thrilled with Eric's professionalism and product knowledge. He truly gave us the Lexus Experience. He led us on a tour of the dealership and even introduced my friends to their new service advisor, John Dean. Eric C.A.R.E.S. Thank you Eric. I will refer all of my friends and colleagues to you. You created an excellent customer experience for my friends. Thank You! Carol Wesley