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Century West BMW

(597 reviews)
Visit Century West BMW
Service hours:
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Service
Monday 7:30am–7:00pm
Tuesday 7:30am–7:00pm
Wednesday 7:30am–7:00pm
Thursday 7:30am–7:00pm
Friday 7:30am–7:00pm
Saturday 8:00am–5:00pm
Sunday Closed
New (818) 287-0880 (818) 287-0880
Used (818) 452-4084 (818) 452-4084
Service (818) 287-7296 (818) 287-7296

Reviews

(597 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Century West BMW from DealerRater.

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Never had to complain servicing my vehicles at Century

Never had to complain servicing my vehicles at Century West! Been purchasing and leasing vehicles from this store since 2001. Somehow, I always go back and this goes back to the great service and sales team. Doug and the team at Century West BMW are our only BMW doctors, go see them if you ever need your BMWs serviced or repaired.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Doug McClure is the best service manager, and I am very

Doug McClure is the best service manager, and I am very satisfied w the service I receive at Century West BMW

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Doug in service is wonderful.

Doug in service is wonderful. He has been my service advisor for many years. I trust him to always be honest with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service personnel really do not seem to care about

Service personnel really do not seem to care about customers. Follow through is limited to texting when the car is ready and going to the cashier for pick up. Avoid them if possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Eddie was great!

Eddie was great! Oil Service was quicker than most other dealers. Only downside is that I have to take the 405 to get there!!! :-)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Eddie is awesome I would definitely recommend going to

Eddie is awesome I would definitely recommend going to service or repair the vehicle there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service, I wouldn’t go anywhere else!

Excellent customer service, I wouldn’t go anywhere else!! Chris Gibson rocks!! Can’t wait for my next car service experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great place.

Great place. This is our fourth purchase. The salesman was very professional. Tim Grayson Excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

CW BMW had an excellent inventory and was in great

CW BMW had an excellent inventory and was in great overall condition and was clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I went agian and two spanish males Service manager

I went agian and two spanish males Service manager luis and the part department that work there kept saying my vehicle is not plug in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.