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Although car dealers have a reputation of being a bit shady, Insiders Auto gave me one of the worst pre-buying experiences I've had for any product... I can think of. The first major issue I have with these guys is that after they pulled my credit, I asked what my credit was (because I wasn't 100 percent sure), I was told "around 685", which surprised me, because I was expecting higher. Once off the phone I checked my score with my credit monitoring service and all three bureaus showed my score over 730. I called back and asked for clarification of the lower score and was told that they pull from different types of credit for auto, which is something that I never heard before. So I got the feeling that I was being lied to. The second issue that bothered me is when I texted them and called them requesting firm clarification on whether or not they thought that a deal could be worked out around a particular monthly amount that was in my budget, they never got back to me, although I had the appointment set with them for the next day (with potentially over an hour of driving each way). When they didn't get back to me, luckily I was smart enough to figure that they were blowing me off and I decided not to make the appointment the next day. However, I called the next day around the time of the appointment, and one of the guys said "oh.,. I was just about to call you sir, we just sold the car, the person just drove it off the lot...". Now imagine how pissed I would have been if I made the over 1 hour trip both ways there to hear that in person. Very inconsiderate and disrespectful to a potential customer, prior to purchase. Makes me think that they would potentially provide poor assistance after the purchase if there were any issues. I would not risk wasting my time or the potential frustration with these guys.
This place is awesome I will be buying again. The service is to die for. The staff took the time to work with me finding. A vehicle that suits me
Everything was as pictured and promised. I was in and out in an hour which was great since I've traveled from out state to make the purchase. Thanks guys!!
I just bought my second car from this dealer in four years! My credit is nowhere near perfect but they were able to work with me to get financing I could... afford! I have been very pleased with the quality of the cars I purchased, they were exactly as represented. I will continue to only buy here1
I am going to buy again from them next year, when I am ready for my next car purchase. Staff was personable, professional and not pressure! Great SUV... and great service! Thank you so much for my 2014 Honda CRV!
It was a comfortable process and friendly instead of a constant advertisement and pounding the car options down our throats. Patience is key and they provided... that.
Thanks Jimmy! Great buying experience with no hassle I strongly recommend this dealership
I had a great experience here. They were honest and friendly. My car purchase was quick and smooth. I would definitely recommend them to friends!
Very easy to work with great buying experience exlent customer service I will be sending my sister to buy a car from them .Fazel has been wonderful
Great, quick response to all my questions. Very professional!