Insider's Auto Sales

Reviews

4.5 out of 5 4.5
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 19, 2018

    Although car dealers have a reputation of being a bit shady, Insiders Auto gave me one of the worst pre-buying experiences I've had for any product... I can think of. The first major issue I have with these guys is that after they pulled my credit, I asked what my credit was (because I wasn't 100 percent sure), I was told "around 685", which surprised me, because I was expecting higher. Once off the phone I checked my score with my credit monitoring service and all three bureaus showed my score over 730. I called back and asked for clarification of the lower score and was told that they pull from different types of credit for auto, which is something that I never heard before. So I got the feeling that I was being lied to. The second issue that bothered me is when I texted them and called them requesting firm clarification on whether or not they thought that a deal could be worked out around a particular monthly amount that was in my budget, they never got back to me, although I had the appointment set with them for the next day (with potentially over an hour of driving each way). When they didn't get back to me, luckily I was smart enough to figure that they were blowing me off and I decided not to make the appointment the next day. However, I called the next day around the time of the appointment, and one of the guys said "oh.,. I was just about to call you sir, we just sold the car, the person just drove it off the lot...". Now imagine how pissed I would have been if I made the over 1 hour trip both ways there to hear that in person. Very inconsiderate and disrespectful to a potential customer, prior to purchase. Makes me think that they would potentially provide poor assistance after the purchase if there were any issues. I would not risk wasting my time or the potential frustration with these guys.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    August 9, 2018

    This place is awesome I will be buying again. The service is to die for. The staff took the time to work with me finding. A vehicle that suits me

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • November 3, 2014

    Everything was as pictured and promised. I was in and out in an hour which was great since I've traveled from out state to make the purchase. Thanks guys!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 25, 2018

    I just bought my second car from this dealer in four years! My credit is nowhere near perfect but they were able to work with me to get financing I could... afford! I have been very pleased with the quality of the cars I purchased, they were exactly as represented. I will continue to only buy here1

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 4, 2017

    I am going to buy again from them next year, when I am ready for my next car purchase. Staff was personable, professional and not pressure! Great SUV... and great service! Thank you so much for my 2014 Honda CRV!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 25, 2017

    It was a comfortable process and friendly instead of a constant advertisement and pounding the car options down our throats. Patience is key and they provided... that.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 14, 2017

    Thanks Jimmy! Great buying experience with no hassle I strongly recommend this dealership

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 19, 2017

    I had a great experience here. They were honest and friendly. My car purchase was quick and smooth. I would definitely recommend them to friends!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 5, 2017

    Very easy to work with great buying experience exlent customer service I will be sending my sister to buy a car from them .Fazel has been wonderful

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 12, 2016

    Great, quick response to all my questions. Very professional!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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