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Most amazing experience
This was the most easy and quick experience with buying a car. Johana was an amazing sales person. I would recommend anyone to go and experience what I did ......
Great experience and no stress. All the staff helped me every step of the way and made the process easy. They even called me after I purchased my car to see how things are going. I recommended everyone I know to buy there next car from Insiders auto sales.
Awesome experience!! Love my Corolla!!
Thank you so much George and Alex for a wonderful car buying experience! They were both honest, polite and very helpful in the process. Purchased a 2017 Toyota Corolla with very low mileage, excellent selection. Thanks again!!
I was told the 2nd key would be mailed to me with the title. When the title arrived without the key and I learned it would cost $275 to buy from a discount provider, I asked the manager to pay 1/2 the cost. Not only did he refuse, he called me a liar by saying I was told the 2nd key might not come. When I said I will share this story, he chuckled and said he will call me a liar in a response to my review. Be aware of unreasonable decisions and 180-degree personality changes.
Happy with my 2015 Honda CR-V EX Purchase
I just purchased a 2015 Honda CR-V from the guys at Insiders Auto Sales and the experience was very pleasant. These guys are cordial, professional, honest, and they work with you. I definitely will recommend them to my friends based on my own personal experience
Sales Support from Insider's Auto
This was my first experience buying a used luxury car. From the very start both AJ and George provided nothing excellent help in selecting a vehicle. They were especially helpful with a test drive of the vehicle we bought for my wife. Probably the best car buying experience we have ever had, I would go back in a minute!
A satisfied customer
Alex, George and Wendy provided me with professionalism in the service that I needed to buy a used car. I was pleased and would highly recommend Insiders Auto of Manassas.
They Seem dishonest, inconsiderate, and shady.
Although car dealers have a reputation of being a bit shady, Insiders Auto gave me one of the worst pre-buying experiences I've had for any product I can think of. The first major issue I have with these guys is that after they pulled my credit, I asked what my credit was (because I wasn't 100 percent sure), I was told "around 685", which surprised me, because I was expecting higher. Once off the phone I checked my score with my credit monitoring service and all three bureaus showed my score over 730. I called back and asked for clarification of the lower score and was told that they pull from different types of credit for auto, which is something that I never heard before. So I got the feeling that I was being lied to. The second issue that bothered me is when I texted them and called them requesting firm clarification on whether or not they thought that a deal could be worked out around a particular monthly amount that was in my budget, they never got back to me, although I had the appointment set with them for the next day (with potentially over an hour of driving each way). When they didn't get back to me, luckily I was smart enough to figure that they were blowing me off and I decided not to make the appointment the next day. However, I called the next day around the time of the appointment, and one of the guys said "oh.,. I was just about to call you sir, we just sold the car, the person just drove it off the lot...". Now imagine how pissed I would have been if I made the over 1 hour trip both ways there to hear that in person. Very inconsiderate and disrespectful to a potential customer, prior to purchase. Makes me think that they would potentially provide poor assistance after the purchase if there were any issues. I would not risk wasting my time or the potential frustration with these guys.
Dear Customer, We will be happy to provide you with a copy of the credit report we pulled so you can see your score was not 730. Once again, We run Equifax 5.0 for auto financing and usually the score is different from credit-karma or the score your credit card company gives you. There is nothing shady about that and we are sorry you feel that way. You can call Equifax and verify the information if you like. We price our vehicles aggressively and they sell very quickly, so we always recommend to confirm your appointment if you are traveling a far distance. We apologize for any inconvenience it may have caused. Thank you for inquiring about our inventory. AJ Insiders Auto Of Manassas 703-497-7777
This place is awesome I will be buying again. The service is to die for. The staff took the time to work with me finding. A vehicle that suits me
SECOND CAR PURCHASE!
I just bought my second car from this dealer in four years! My credit is nowhere near perfect but they were able to work with me to get financing I could afford! I have been very pleased with the quality of the cars I purchased, they were exactly as represented. I will continue to only buy here1