Reviews
Great experience.
Great experience. As seamless as could be. Worked with Elham prior to coming into dealership to minimize time spent there. She was great and had everything ready to go. Highly recommend dealership and Elham!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your five star review with us at Bob Smith BMW! We love to hear that that Elham was such a pleasure to work with. Thanks for choosing Bob Smith, we look forward to seeing you again soon!
I had the pleasure of purchasing a hard to find BMW model
I had the pleasure of purchasing a hard to find BMW model from Mr. Drew Megna @ Bob Smith BMW 3 weeks ago. He was able to find the vehicle which I was looking for & deliver it much sooner than promised. Over the last 40+ years I have been involved in purchasing several vehicles. Working with Drew has been the easiest, most efficient & most pleasant one. He is a true professional who made the vehicle buying experience smooth & seamless. Mr. Elias Habib assisted with the financing process which was another smooth & pleasant process. I also want to thank Ms. Christina Magana for taking care of a minor concern with utmost professionalism and ease. Thank you all for providing such an outstanding service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your recent five star review with us at Bob Smith BMW! It is great to hear that Drew and the rest of our staff hear provided you with a top-notch customer experience. Thank you for choosing Bob Smith, we welcome you back anytime!
Campbell made my lease turn in and trade experience so
Campbell made my lease turn in and trade experience so easy and enjoyable! I didn't feel any pressure or experience the need to haggle the price. The team that Campbell worked with, Tristan has his product specialist and Kiersten as the financial advisor, were both amazing as well. Thank you for making what is typically a dreadful activity something that was smooth and easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terrible purchase experience.
Terrible purchase experience. Bought a car online with this dealer and the purchase experience was horrible. Disjointed customer service - had to deal with 5 different people (1 was not their fault, rest was). And worst they did not disclose multiple problems with the car despite it being a CPO vehicle. Dishonest and unapologetic. Even when I reported the issues with the car I bought they couldn't care less and just said "its a used car" (Wayne Lewis - used car manager). That is what he says when you buy a CPO car from them. Stay away from these folks. The density of dealers in Southern California is high. Why would one choose Bob Smith? No reason.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we're disappointed to read your recent review with us at Bob Smith BMW. We're so sorry to hear about the experience you had purchasing a vehicle from our dealership. Could you please contact our customer service about this? They hope to hear from you soon so we can work quickly to resolve these issues! customerservice@bobsmithbmw.com
Great sales, greg huber and paul nema.
Great sales, greg huber and paul nema. Made process easy and simple. Would recommend to anyone lookng for a bmw. Call these guys first. You wont be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your recent five star review with us at Bob Smith BMW! We're so glad to hear our team made the process so enjoyable for you during your new purchase. Thank you for choosing Bob Smith, enjoy every new mile ahead!
Greg Huber is a pleasure to work with.
Greg Huber is a pleasure to work with. He is knowledgeable, gets back to you timely, and will always give you an honest answer. Over the last several years, I’ve purchased a half dozen cars from him and the Smith Family. There is no better dealer to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your recent five star review with us at Bob Smith BMW! It is great to hear Greg has always treated you so well during every purchase. Thank you for continuing to choose Bob Smith, we look forward to seeing you again soon!
I had a great experience buying a new BMW at Bob Smith in
I had a great experience buying a new BMW at Bob Smith in Calabasas. Chase helped me find the car I wanted and was extremely helpful. He was super knowledgeable and a pleasure to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your recent five star review with us at Bob Smith BMW! It is wonderful to hear Chase was so helpful in finding you the car you wanted! Thanks so much for stopping by, enjoy every new mile ahead in your BMW!
I had the most amazing experience!
I had the most amazing experience!!!!! All my life I was dealing with Mercedes….now I’m done. On 04/22/22 I got new X7 ….Ryan was the one who helped me, everything we discussed over the phone was exactly what I got. It was absolutely no pressure and what surprised me that it was very kind and honest relationship between dealership and costumer. I think this is my first review I’ve ever submitted….so next time if I need service or new car I will drive from Santa Monica to BMW of Calabasas. Probably all representatives from this dealership are great, but I had amazing experience with Ryan, so I’ll be taking to him. Again thank You so much!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Sergey, thank you for sharing your recent five-star experience with us here Bob Smith BMW. We are so glad to read that Ryan was able to get you into exactly the vehicle that you were looking for! Thanks so much for stopping by and welcome to the Bob Smith family, where we are here for you anytime in the future.
Thank you very much!!!!!
Antonio and Tristan was super helpful in helping me
Antonio and Tristan was super helpful in helping me purchase my new BMW 530e. There was no hassle no haggling And no pushy sales tactics.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your recent five-star experience with us here at Bob Smith BMW. We are so glad to read that Antonio and Tristan were both helpful in getting you into your 530E with no hassle or pushy sales tactics! Thank you so much for stopping by Bob Smith BMW and we're here for you anytime in the future, welcome to the family!
Stefano Balbusso (Sales agent) exceeded our high
Stefano Balbusso (Sales agent) exceeded our high expectations. His professionalism, based on his honest and expert knowledge of all things BMW (and cars in general) and his patience to listen attentively to our requests, stands above the rest. We never felt pressured to rush our decision. His calm and positive demeanor created the ideal setting for us to select the car that was in fact perfect for our lifestyle. Stefano asked the right questions, recommended that we test drive every car that we liked and always made sure that we were truly comfortable with our decision. His capacity to instill this level of authenticity and trust into his interaction with us was exceptional. Thank you Stefano for your hard work and dedication in making this a wonderful experience for our family. We are extremely satisfied with our new BMW sedan.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your recent 5 star experience with us here at Bob Smith BMW. We're so glad to read that Stefano exceeded your expectations, providing you with a high-level customer service experience from beginning to end! Thank you so much for choosing Bob Smith and we're here for you whenever you need us next.