This review is for sales. I live in Northern California but found a car that was optioned the way that I wanted at Sterling. I started an online chat and... reached Joseph, the internet sales manager. He was an exceptional sales person throughout the entire experience. We quickly got to a very good price with no pressure or haggling and he walked me through all of my lease options. I really appreciated that as it was my first lease. Joseph was very responsive to all of my questions and requests and never hesitated to provide excellent service. He arranged for transport of my car and even came in early to personally ensure everything went smoothly. I cannot recommend him highly enough. Awesome experience
I can't say enough good things about Tina Swistak at Sterling BMW. I just picked up my BMW in Munich through European Delivery and Tina's service from... start to finish was flawless. Tina made the shopping, negotiating, and order/delivery process incredibly pleasant and easy while being extremely competitive with pricing. This is my third BMW from Tina and I have referred several friends and family to her. In fact, I had a close friend of mine join me when I went to sign my paperwork who ended up purchasing a car that day from Tina as well! If you value your time and money, contact Tina and see what she can do for you. I think you'll be pleasantly surprised! A big kudos and THANK YOU to Tina!
This dealership was honest and up front with me. I was interested in a truck. I sent a email about it, they responded very quickly and seemed interested... in assisting. Before I got to the dealer the truck was sold. No problem with that. Someone got their first. What I liked is the dealer let me know before making a 80 mile drive the truck was gone. I recommend this place.
A.J. Is the best! Great service and communication along the entire process. Was able to help fit me in quickly. With a loaner car and got my car back to... me before the holiday weekend! Excellent service all around.
Hi Marc, Thank you for visiting Sterling BMW and leaving this review for us. We appreciate you taking the time to do so. I am glad to read that A.J.... really helped you out and provided excellent service. We hope to see you again in the future. Sincerely, Mike DiBenetto General Sales Manager
I was in and out the door in about 90 minutes with my new vehicles. My salesperson Joseph was A+ from start to finish. From my initial inquiry via phone... about a vehicle in their inventory through the customer service follow-ups after my purchase. Great job by all at this dealership!
Hi Shawn, Thank you for taking the time and leaving this review for us. I appreciate the feedback regarding Joseph and the dealership as a whole. I ...hope you enjoy driving your new car and we hope to see you again. Thanks for shopping at Sterling BMW. Sincerely, Mike DiBenetto General Sales Manager Sterling BMW
I and my husband bought a certified pre-owned BMW from Sterling today. Honestly, great experience with Mike Walters. We dont have enough words to express... our gratitude to him for making our choice the best . We would like to mention Ben too, who was the person whom we contacted first and he sincerely helped us to get the best deal. Excellent customer service.Thanks to both once again :)
Hi AnuNitin, I appreciate the feedback left here for Mike and Ben. Delivering excellent customer service is a goal of ours and I am glad we met that ...goal with you. I hope you and your husband enjoy your new BMW and we hope to see you again in the future. Sincerely, Mike DiBenetto General Sales Manager Sterling BMW
4 1/2 years ago I purchase a new car from a local Orange County BMW dealership. The car had problems. I ended up having to contact BMW USA to get the problems... addressed, as the dealership kept making excuses as to why the problems existed and wouldn't address them. Fast forward to March 2015. I just purchased a car from Sterling BMW in Newport Beach. The sale experience was good, but after having the car for a few days, I realized it had a couple of cosmetic problems. Now, this was a CPO, so it is a used car. But I wanted a perfect car. I assumed my experience would be similar to my last. But I was totally wrong. When I pointed out the problems to my salesman, Ben Keller, and the pre-owned manager, Mike Reed, they immediately setup appointments to have my concerns addressed. The result is a like-new car at a pre-owned price. I couldn't be happier. Thank you Sterling BMW, and particularly Ben Keller and Mike Reed.
Hi Blake, Thank you for your recent review and I am glad to hear that Ben and Mike were able to help you out. Customer service is very important to u...s and I am pleased that you received what was expected. Enjoy your new car and we look forward to seeing you again in the future. Sincerely, Mike DiBenetto General Sales Manager Sterling BMW
Thanks to Mike Walters who made it possible for me to buy pre-owned certified BMW of my choice. I lost a similar BMW in a massive car accident that also... had a unique color combination and features and wanted to replace that car by this one. I explained that to both Mike Walters and Mike Reade and told them to wait until I hear back from my insurance so that I can move forward with a purchase. They stayed in a constant communication during this process. We agreed on the pricing on the phone and when I travelled from San Diego to make this purchase, they made sure that this car is not gone. Everything went smooth from the purchase point of view. Thanks to Mike Walters and Mike Reade (whom I couldn't meet) for keeping their words for getting me this car. Overall, I am very happy with Mike Walters professionalism and way this transaction was done!
Hi Anup, Thanks for your recent review for our dealership and Mike. I am glad that he was able to get you into your desired car. We look forward to t...he chance to serve you again. Drive safely! Sincerely, Mike DiBenetto General Sales Manager Sterling BMW
By far one of the greatest customer service salespersons I have ever dealt with was with Olin Johnston. I came by the Newport Dealership because I was... visiting in the area and was very interested in purchasing a BMW ///M3 sedan. I currently own another M3 and was deciding on upgrading to a newer model. Olin's expertise and knowledge has earned my future business and purchase. I know I will be purchasing my next vehicle at this dealership when I am ready. I am absolutely certain and confident that Olin's knowledge on the other vehicles that are not the ///M brand is superior as well.
Hi Theodore, Thank you for the feedback and the review of Olin. I am glad that he was able to provide excellent customer service. We look forward to ...seeing you when you come back to visit us. Drive safely! Sincerely, Mike DiBenetto General Sales Manager Sterling BMW
Drove from Van Nuys to help a client buy a pre-owned which happened to be a Mercedes Benz CLK350 which was immaculate. From the first contact thru the... internet department to our treatment in the finance office everything was fantastic. What they said, they did! It was a very pleasant transaction and I highly recommend them for a vehicle purchase.
Hi Blaine, Thank you for taking the time to review our dealership. We strive to provide a pleasant experience and I am glad that you received that. W...e hope to see you again soon. Sincerely, Mike DiBenetto General Sales Manager Sterling BMW