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Patrick BMW

(352 reviews)

Reviews

(352 reviews)

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I had an amazing experience purchasing my Range Rover

I had an amazing experience purchasing my Range Rover Velar at Patrick BMW, and I have to give a huge shoutout to Eden Markham for making it all happen. Eden was not only professional and knowledgeable, but also incredibly patient, kind, and attentive throughout the entire process. She made sure every detail was handled smoothly and made me feel confident and taken care of from start to finish. The overall dealership experience was top notch, but Eden truly stood out and made it exceptional. If you're considering Patrick BMW, ask for Eden - you’ll be in great hands!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Yolanda, for sharing your experience at Patrick BMW! We’re thrilled to hear that Eden and our team went above and beyond to earn your trust and showed off their professionalism. Your positive feedback means a lot to us, and we truly appreciate you taking the time to share it. We hope you enjoy your Range Rover Velar, and we look forward to assisting you again in the future. Congratulations! Best, The Patrick Dealer Group Customer Relations Team

This was my second BMW purchase and it was a fantastic

This was my second BMW purchase and it was a fantastic experience. Natalie Gibson and General Sales Manager Keith Svec streamlined the process once again to give me the best overall possible deal of my vehicle. They ensured the vehicle specifications were exactly as I ordered and made the process efficient. In working with this team over the last few years I see that they are really truly dedicated to the customer satisfaction experience. They are also very well-informed on the product and answer all questions thoroughly. I believe that they really want to make sure that the customer is truly valued not just in the deal on the vehicle but also the overall experience. Client retention is important these days and they are aware of that. I surpassed 6 BMW dealerships that are closer distance to me, in order to do business with this particular dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Raj, for your feedback and for recognizing Natalie’s professionalism and talent! We’re grateful for your 5-star review and thrilled to hear your experience was excellent and that Keith and our team earned your trust and business. We’re glad you had the opportunity to experience "The Patrick Difference", and we truly appreciate your loyalty and support. If there’s anything we can do to make your next visit a 5-star experience, please don’t hesitate to reach out! Congratulations! Best, The Patrick Dealer Group Customer Relations Team

My name is Clad, I was a little skeptical in making the

My name is Clad, I was a little skeptical in making the first call to inquire about the car I wanted since I was out of state. Then i thought of it that just give it a trial after all if don’t like what I hear I can end the call. I am so happy that it was Don Lyons that got back to me. He was very honest and professional from the start and was guiding me all through the process. The fact that he even went above and beyond to have someone pick me up from the airport was amazing and thoughtful. My buying experience was very easy as if I was buying from instate. He made the whole process easy, gave me a good deal on the car and also made the financing a breeze. I am very happy to do business with you guys and will recommend everyone I know looking for a car to you guys. Keep up the good work guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Clad for your wonderful feedback! At Patrick BMW, our Sales and Service Teams are dedicated to providing a seamless and enjoyable experience, and we’re delighted to hear that Don went above and beyond to earn your trust. We hope you enjoy your new car, and we look forward to assisting you again in the future! Best, The Patrick Dealer Group Customer Relations Team

Alan Murad, Elmir, and finance manager did an excellent

Alan Murad, Elmir, and finance manager did an excellent job making sure my wife and I were well taken care of and b/c of the +experience will take delivery on M2 from Patrick very soon. Compared to all the other dealers I have experienced (too many to list) Patrick has by far is on pole!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Dr. Syed Saif Zahir, Thank you for taking the time to share your experience and we apologize for the delay in responding! Customer feedback is invaluable to us, as it helps us continue to improve and provide the best possible service. We’re thrilled to hear that Alan, Elmir and our team went above and beyond to earn your trust. Congratulations on your BMW M2, and we truly appreciate your support! If there’s anything else we can do for you, please don’t hesitate to reach out. Best, The Patrick Dealer Group Customer Relations Team

Salvo Lazzara and Patrick BMW have top shelf customer

Salvo Lazzara and Patrick BMW have top shelf customer service and they are passionate about keeping your business and giving you the best deal. They have many great options, even during this ever changing/disruptive time in history. Sal and his team made our experience easy, thorough, fair and efficient. I would recommend BOTH Sal and Patrick for any BMW leases or purchase. Go to Patrick and ask for Sal - you will be very happy to do so!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Cathy Thank you for taking the time to share your experience! Customer feedback is invaluable to us, as it helps us continue to improve and provide the best possible service. We’re thrilled to hear that Salvo and the Patrick BMW team went above and beyond to earn your trust. Congratulations, and we truly appreciate your support! If there’s anything else we can do for you, please don’t hesitate to reach out. Best, The Patrick Dealer Group Customer Relations Team

This was my first BMW purchase and it was a fantastic

This was my first BMW purchase and it was a fantastic experience. Natalie Gibson and General Sales Manager Keith Svec streamlined the process and did everything they could to give me the best possible deal on my car. There was a minor scratch on the car that I noticed when I got it home. I let Keith know and he had me bring it back and agreed to have it taken care of. I look forward to doing business with them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your first BMW! 🎉🚘 We're so glad to hear that Natalie Gibson and Keith Svec made your experience smooth and helped you get the best deal possible. It's great to know that they went the extra mile to ensure your complete satisfaction. We appreciate your trust and look forward to working with you again in the future. Enjoy your new BMW!

I want to express my heartfelt gratitude to Patrick BMW

I want to express my heartfelt gratitude to Patrick BMW and my exceptional salesman, Salvo Lazzara. After searching nationwide and dealing with less-than-ideal experiences at several BMW dealerships, I finally found the perfect experience here. Despite having two BMW dealerships closer to me in Kansas City, I chose to fly to Chicago to purchase my new BMW from Patrick BMW—and it was absolutely worth it! Salvo went above and beyond to make the process smooth and enjoyable. He answered all my questions thoroughly, sent detailed photos, and provided a transparent out-the-door price without the frustrating runaround or unnecessary markups I encountered at other dealerships. The buying process was seamless, and they even offered a session with a BMW technical technician who walked me through the setup and operation of all the vehicle’s advanced technology features. This personalized attention made a significant difference and ensured I felt confident driving my new car home. I wholeheartedly recommend Salvo Lazzara and Patrick BMW in Schaumburg, Illinois. Their commitment to honesty, professionalism, and exceptional customer service sets them apart from other dealerships. If you're looking for a seamless and enjoyable car-buying experience, Patrick BMW is the place to go. Thank you, Salvo, and the entire team, for making this such a memorable purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your glowing review! We're thrilled to hear about your exceptional experience with Salvo Lazzara and the Patrick BMW team. Your story truly highlights the dedication and professionalism we strive to provide every customer, and it means the world to us that you chose to travel all the way from Kansas City to work with us. Salvo's commitment to transparency, attention to detail, and ensuring a seamless process is what we aim for with every car-buying experience. We're glad you found value in the personalized session with our BMW technician to help you feel confident with your new vehicle's features. Enjoy every mile in your new BMW, and thank you for recommending us so highly. If there's anything else we can assist you with, don’t hesitate to reach out. Safe travels, and welcome to the Patrick BMW family!

Patrick dealerships are fraudulently and knowingly

Patrick dealerships are fraudulently and knowingly selling cars as “Certified” that they bought at auction with several structural damage! Enzo Costa and Joe Quaranta are nothing but con men! Buy from an honest company with integrity… NOT PATRICK!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for bringing your concerns to our attention. We take accusations like this very seriously, as our goal is always to provide an honest and transparent experience for our customers. Please know that our Certified Pre-Owned (CPO) vehicles undergo rigorous inspections to meet manufacturer standards, and we strive to uphold the highest level of integrity in every transaction. If you believe there has been a misunderstanding or issue with your experience, we encourage you to reach out to us directly at customerservice@patrickcars.com so we can address your concerns promptly and appropriately.

Adam Philippou was so easy to work with.

Adam Philippou was so easy to work with. He convinced me to order my dream car instead of settling for one on the lot. And keep me posted all the way thru the journey. Highly recommend you call him for your next BMW.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful feedback! We’re thrilled to hear that Adam made your car-buying experience so seamless and exciting. It’s great to know you’re happy with your decision to order your dream car. We truly appreciate the recommendation and look forward to assisting you again in the future!

This has been my 4th car that I have bought since 2016

This has been my 4th car that I have bought since 2016 and Patrick BMW is always my go to place. All my dealings have been with Angelo and each time its a smooth, honest and satisfying transaction. I highly recommend Patrick dealership and especially Angelo Tramuta!! Angelo how do you do it?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your continued trust and loyalty! We're thrilled to hear Angelo consistently provides you with smooth and satisfying experiences. We'll be sure to share your kind words with him—he truly is exceptional! Enjoy your new car, and we look forward to serving you again in the future!