I should have written this review a long time ago; but now I have so many additional reasons to write it. Back in March, my wife and I were looking to... buy me a car, and she spent a lot of time looking around and doing her research before deciding to go to Select EuroCars. We had watched the inventory videos on their website, and were impressed by the selection and fair pricing of Joel's stock. His website is truly incredible! So much information on the vehicles, plenty of photographs, detailed walkarounds on video, and so easy to navigate and filter. I've never seen a used car dealer with a website so well put together! Additionally, after reading about Joel's story and technical experience, my wife knew she had found the right place to do business. We drove the hour from our home to Waterloo, just to do business with Mr. Osserman and his team, specifically. We were not at all disappointed! We had called in advance about the VW Tiguan we were interested in test driving; when we arrived, Joel took us out for a spin. When we knew this was the one for us, Joel worked tirelessly with my wife and I to find the right financing fit for us. He went above and beyond to make sure we left satisfied, and never once made us feel anything less than a valued customer. We left that day feeling very good about our purchase, and looking forward to doing business with Select Euro Cars in the future. Fast forward to August: we've been really enjoying our time in our VW! It's been the perfect fit for our lifestyle; but, more importantly, we felt comfortable and safe with our decision. Then, one day, as we were heading into town for lunch, we heard an unusual noise coming from under the hood and panicked! Without thinking clearly, we made a rash decision to take the VW to the nearest open repair shop. What a mistake that was! The shop we took it to (who shall remain nameless -- nationwide chain) had no idea what they were doing with our dear VW. After two weeks of headaches and turmoil, and an expensive diagnostic fee, and a reported thousands of dollars in potentially necessary repairs, we were quite fed up. Then it dawned on us-- JOEL! Why, OH WHY, did we not think of taking it in to Select Euro Cars in the first place?! We had AAA tow our vehicle from the chain repair shop all the way to Waterloo to have the team at Select Euro Cars take a look at it. The very next day, we received a phone call from Dan: "The car is done, ready for you to pick it up." We were in disbelief. Almost too good to be true, we drove down to pick up the car, and were over-the-moon excited to find out that the vehicle had been repaired in less than an hour and for next to nothing! (Very important side note: we had purchased the warranty option when we originally purchased the VW, and it covered the entire cost of the repair for us, including labor, and waived our deductible so we paid absolutely nothing out of pocket-- SO WORTH IT if you buy from these guys.) It turns out, the real problem was completely different from what the first shop said it was; they would have done all of the expensive, unnecessary repairs on our VW, just to find out that the problem was still not fixed. Instead, the guys at Select Euro Cars, who specialize in VWs and Audi, knew exactly what the issue was and fixed it right away. We are beyond impressed by their knowledge and expertise with these cars. The team at Select Euro Cars is FANTASTIC, and I can't thank them enough. I solemnly swear that I will never take my vehicle to anyone else, for as long as I live. We'll be in the market for another vehicle soon, and we can't wait to do business with these wonderful people all over again!
Joel is very helpful and seems like a very trustworthy person. When there was a problem with a used A4 that I bought from him, he went above and beyond... what was required to make sure that I was satisfied with the purchase. I hope to keep getting my car serviced there and buy another car from him in the future.
I recently bought a Volkswagen Jetta from select eurocars and I’m completely satisfied with the car. Joel and Dan are very good people and the whole staff... is great. Every car they have is good and clean and they are truly concerned about their customer’s satisfaction. The services for the cars bought there are added bonus. I would completely recommend them to my frnds.
Have purchased 3 cars from Joel and the gang over the past 7 years. Always a fair experience. You can't beat the service and the free oil change is a... bonus. We have recommended Select Eurocars to several people.
Relaxed and no pressure atomsphere, professional as well as curdious, will continue to do business here in the future.
Fair, easy to deal with, very through. Would visit again.
I've bought two used cars from Joel and company and both the purchasing process and the follow-up have been amazing. I live 90 miles from Waterloo, which... I thought might be an inconvenience but hasn't been at all. When I arrived to pick up the cars, the registration was ready, all paperwork done - all I had to do was sign and pay what I felt to be a very fair price. Joel really cares about the customers' experience post-purchase as well, no matter the price or age of the car you bought (neither of our cars were on the high end) and any service we've needed has been prompt and excellent. He is also very responsive via both e-mail and telephone, and really pleasant and knowledgeable. I can't recommend this dealership highly enough, and I've always kind of dreaded buying cars. Oh, also, I LOVE my VW Rabbit! I won't shop anywhere else from now on.
Joel was accessible online, and easy to work with in person. The selection of vehicles was worth the 2 hr drive.
Quality service from start to finish. I have all but tire service done there, as I purchase tires elsewherere.
Have an AUDI TT. Joel at Select EuroCars provided expert repairs. They really know their product and are superior to a dealer on price and quality.