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Vorderman Volkswagen

(361 reviews)
Visit Vorderman Volkswagen
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (260) 338-4466 (260) 338-4466
Used (260) 693-8062 (260) 693-8062
Service (260) 338-4463 (260) 338-4463

Reviews

(361 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vorderman Volkswagen from DealerRater.

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THANKS!!

Kevin Mast was outstanding. I saw the vehicle online. Kevin answered my call to the dealership and then proceeded to make the rest of the transaction smooth and easy. Cannot say "THANKS" enough. Highly recommend Kevin and this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Big thanks to you as well! I'm glad to hear that we could make the process of buying your vehicle a breeze. Enjoy!

Amazing

Matt helped us and was amazing he made sure we were happy and got us the best deal on our trade in and Ryan made sure to seal the deal amazing guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Thank you for the feedback. Much appreciated. Enjoy your new ride!

Outstanding Experience and Service

Derry was a great person to work with as he made sure he completely understood our budget and what we were looking for to meet our needs. The paperwork process was super easy and fast which is usually not the case. We got the car we wanted at the price point we needed and the deal was done in two hours from test drive to driving home. They have also stood behind the car by taking car of things after the sale that have arisen. Top notch dealership and outstanding service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.
Dealer response

Than you for the valuable feedback! We enjoyed reading your story. We're glad to have found the right car for you within your budget while make everything right for you after the sale too. Cheers!

One happy customer!

Great dealership to work with, they were very friendly and answered all the questions I had. They knew what they were doing and were not pushy. It was all set up and organized well from the moment I called and set up a day to look at the car to the time I drove it off the lot. Kevin was great to talk to and made sure you were comfortable being at the dealership. I would definitely recommend this dealership and the people who work there. Noami was great with the finances and easy to talk to, any questions I had she was able to explain and help me get a better understanding. I loved my expierience with this dealership and if they have another vehicle I’m interested in in the future I will not hesitate to go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words, Matthew. It means so much! It's a pleasure to hear that you felt right at home in our dealership. It was a pleasure to work with you and we look forward to helping you with your next vehicle purchase in the future!

The place to go if you are looking for a VW.

If you plan to finance you vehicle, expect to wait a long time to finalize your paperwork, and boy oh boy do they push that extra insurance. My head was spinning after I declined the insurance for the umpteenth time. Our salesman was kind, but I wish he would have been a little more knowledgeable about the vehicles we were discussing. He was relatively new to the Vorderman family, though, and its understandable he wasn't able to answer all our questions. Google helped us out there. He did deliver amazing customer service, so overall we were pleased with him. This is definitely the place to go if you are in the market for a VW. We finally decided on the model we wanted to purchase, and a search revealed Vorderman had 5 of the 6 available in 100 miles. Prices were spot on with market value, but they don't budge much on pricing. I was somewhat surprised that our vehicle wasn't detailed before we picked it up. I expected all interior surfaces to be cleaned up, but there were still drink spills on the console, dash, and doors. I generally buy private party when I can, and find the process to be much smoother than working with a dealership, but as far as dealerships go, I would say they are a bit above average.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for the feedback. It means a lot! I'm sorry to hear about the vehicle not being detailed in time for the test drive, but appreciate your understanding that it wasn't 100% complete with the reconditioning process yet. We appreciate the thorough review and will keep all of the items you mentioned in mind for the future. Enjoy your new ride!

Great experience

Just wanted to say thank you to Kevin Mast. He made our car buying experience easy and fun. He worked with us on finding the right car for our needs. Naomi did our financing and she was more than helpful. I would defeintely reccommend Kevin to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for telling us about your experience, Gibbs family. We greatly value your opinion! Isn't it better to buy things when you're having fun? We happy to hear that Kevin made the car buying process a great for you and that Naomi gave you all the financing help you needed. Congrats on the new ride!

Ryan Campbell

If they can help me they can help people that are in a big struggle I would recommend this dealer ship to anyone who needs help and are in the hole

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing a review, Kaleb. It is very valuable to us! We're glad be could get your financing squared away and send you home with a new car. Enjoy!

2009 Smart Car

Derry treated us very well, was very attentive to our needs. The sales experience was a pleasure. As an added plus...the 2009 Smart For Two Passion is an awesome care, in great shape, a good value for the money and we love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking the time to drop us a review, Jim. It means a lot! It's great to hear how great your experience was overall. It's a pleasure knowing that Derry did his best and that you found a car that your thoroughly enjoy already. Thank you for your business!

Courteous, eager and respectful

We dealt with Derry, who recently changed to VW. He was courteous, respectful and eager to find a the best solution for myself and family. He did not try to sell on car or another, just fit our budget and vehicle expectations. While he was eager to get us in a car he was more interested in giving us the piece of mind in our ownership of the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for the review, sir. It means so much to us! We appreciate the positive feedback on Derry as he is new to our dealership. Thanks again for the feedback. Cheers!

Dynamic Duo

Derry was fantastic with helping my dad and I both find cars. Derry was very patient and overall gave us a great experience today! I would recommend him to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thanks for the kind words, Josh. Much appreciated! It's a pleasure to hear that Derry was patient with you and gave you a 5 star experience. Enjoy the new cars!