Reviews
I believe the sales person should turn over the car to
I believe the sales person should turn over the car to the buyer and go over the car over with the Buyer and explain the car the features.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Guillermo, thank you for your feedback. We strive to provide a thorough walkthrough of the car's features, and we're sorry to hear that we let you down this time. We will be sure to discuss this with our team to improve this aspect of our service. If there's anything specific you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993
The service department is excellent!
The service department is excellent! The staff is professional, honest, and always keeps me updated. My car is ready on time and serviced right every visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your trust and loyalty! We are glad you left Lexus of Pembroke Pines feeling satisfied with our service department. Swing by again whenever you need!
El servicio fue excelente y nuestro consultor Jeremy
El servicio fue excelente y nuestro consultor Jeremy tiene un 5 estrellas por servicio y mantenerme informado del progreso del servicio a mi auto. Gracias.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nos alegra saber que está satisfecho con Jeremy y el servicio en general. Gracias por elegir Lexus of Pembroke Pines!
This is the worst dealership I have ever I encountered.
This is the worst dealership I have ever I encountered. The young man who sole me the car was excellent. The rest straight xx
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's disappointing to hear about your experience with us. While we're glad the initial interaction was positive, it's clear we fell short in other areas. We value your feedback and would like to address any concerns you have directly. Please feel free to reach out at your convenience so we can make things right for you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993
The dealership looks beautiful it looks brand new and
The dealership looks beautiful it looks brand new and everyone just seems so polite it is a pleasure to go there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you enjoyed your visit and found our Lexus of Pembroke Pines dealership welcoming. Thank you for the kind words!
By far the worst dealership experience I’ve encountered.
By far the worst dealership experience I’ve encountered. I brought in my 2025 Lexus NX 250 premium in for its first service (5K complimentary maintenance) and in less than 24 hours needed my car towed from Coconut Creek back to the dealership for their errors. They forgot to put the oil cap back on the engine. Which spewed engine oil all over engine bay compartments area, I’m surprised the engine did not seize. The service manager, Osiris Barcelo, tried to gaslight me as if I had no idea what I was talking about when explaining the issue. It took them 5 hours for a tow person to finally call me that they were on their way, but I took the initiative to call Lexus roadside myself to get the car towed because Osiris B. never called, even after 2 hours after our initial phone call. I was charged for the tow, never reimbursed, none of my calls returned nor offered a loaner. I had to go to the dealership myself to request for a loaner and updates on my own car. Their communication is poor and held my car for 2 days to fix the issue. Which no one apologized to me, all I got was a “This happens”. This should not be happening to a brand new 2025 car I purchased less than 6 months ago. Now I’m afraid more issues might arise in the near future with my car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Absolutely terrible service.
Absolutely terrible service. The worst communication imaginable. They lost all the decent service advisors and now you’re just speaking to processors that don’t know and don’t care.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good good good good good goooood good good good good good
Good good good good good goooood good good good good good good good good good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are honored to receive your support, Thomasina. Thank you! - Lexus of Pembroke Pines Team
I was surprise that the service was not covered by the
I was surprise that the service was not covered by the maintenance that I'm paying every month.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Unprofessional, lacks practices for appropriate client
Unprofessional, lacks practices for appropriate client follow-up, not client-centric, lack of ownership with leadership/management.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Cortisha, I'm sorry to hear about your experience. We strive for professionalism and excellent customer service at all times, so it's concerning that we didn't meet those expectations. Your feedback is important to us as we continually work on improving our services. Please reach out directly if you're open to discussing this further or have any other concerns. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993