Classic Mazda

Beyond excellent. For one month I have been trying to find a car for my granddaughter and it was a nightmare from dealerships and private people. We wanted a car with no CVT transmission, no accidents, one owner and most of all very affordable. This dealership was the only one that offered a 300 mile guarantee and not only sent a quote but also a video. Albert in the video pointed out every little scratch and the slightly worn drivers seat, which for a 2016 was in excellent condition . No wild goose chase. Purchased the car ,which was even lower than the price quoted which they texted to us prior to us driving all the way there. They detailed the car before we left the lot, although it was already nice and clean. My salesman Albert was fantastic. Followed my granddaughter back to her house and then drove two hours to where I live. That night the engine light came on and my granddaughter called and was crying. I called the dealership left messages and at 9:00 pm JUAN Raymundo called me back and apologized for the delay. What dealership would do that? Told him what happened and he volunteered to drive all the way to my granddaughter with a code reader to see what the issue could be. Told him we would wait till the morning. This morning, a Sunday, we called him as the check engine light was on. He sent a tow truck to pick up the car and bring it into service. They were able to fix the problem and did even more. Holler Classic motto is Buy Smart-Be Happy and we certainly are. I am so happy that we found a great Mazda Mazda 6 that had all the great safety features and of course all the perks a 19 year old wants. I'm old and have purchased many many cars and I am so impressed with this dealership and the kindness and attention that Juan gave us with this situation. Juan has alot of integrity and appreciated him going many more miles than he had to. I wish I could post a pic of my granddaughter with her beautiful happy smile. She works a full time job and goes to college at night full time so has a heavy load. Juan had the same experience and really related to this situation.

I bought a new CX-5 from Shawn Craig, drove it for a few weeks but felt it was too tight for me. Called Shawn & explained I wanted to check out the next size & he had a new CX-70 waiting when I came by. 45 minutes later I drove my perfect car home! Excellent service.

I wanted to start fresh with a new and improved review that accurately conveys my experience with Classic Mazda without putting them on a pedestal or vilifying them. Additionally this review serves as a cautionary tale for the naive customer like I was. Shawn and Vince with sales were great, and Julio in Finance was as well I still believe these individuals deserve a shout out for their phenomenal customer service. I did not experience haggling or anything of the sort like you expect at a dealership, and left happy on day 1 January 21st. I even got a coupon for a complimentary first oil change because of concerns I had about the car. However, I ran into trouble in paradise on January 27th, less than a week after purchasing the vehicle. I had an engine light on for a cylinder 4 misfire. I had not even driven the car for 300 miles at this point. Understandably I was frustrated with Classic Mazda because I felt like a thorough inspection of the vehicle should have indicated that some additional maintenance needed to be done. However the inspection only really stated that the previous oil change was failed and that the front breaks would need to be replaced soon. Long story short, another issue appeared and eventually a trusted independent mechanic was able to determine that my alternator was bad. I do not want to use accusatory language here, but I do find it weird that the dealership was in no way aware that the alternator was no good during point of sale. Maybe they weren't and I am unlucky BUT I am definitely mentioning it in this review for those that may be more educated on these matters. The big point I want to make is that when you buy a car as-is and the 5 day/300 mile warranty is up, you as the customer are responsible for any repairs that the vehicle needs. I tried to get Classic Mazda to do a good-will repair since the issue happened so soon after purchase but the most the GM could offer was a discounted diagnostic. I was naive, and now I know better and am looking to educate people who are new to buying used cars as-is. IF you buy newer cars at this dealership I imagine it's a wonderful experience for most. But if you're like me and buying from the 'Vehicles Under 15k' section please be cautious. I wasn't and I have had to already spend too much to repair the car when I have had it less than a month now. As long as you go in educated and prepared you should be fine and as a whole this dealership isn't awful like some I have heard about.

I wanted to post a review that accurately conveys my experience with Classic Mazda without putting them on a pedestal or vilifying them. Additionally this review serves as a cautionary tale for the naive customer like I was. Shawn and Vince with sales were great, and Julio in Finance was as well I still believe these individuals deserve a shout out for their phenomenal customer service. I did not experience haggling or anything of the sort like you expect at a dealership, and left happy on day 1 January 21st. I even got a coupon for a complimentary first oil change because of concerns I had about the car. However, I ran into trouble in paradise on January 27th, less than a week after purchasing the vehicle. I had an engine light on for a cylinder 4 misfire. I had not even driven the car for 300 miles at this point. Understandably I was frustrated with Classic Mazda because I felt like a thorough inspection of the vehicle should have indicated that some additional maintenance needed to be done. However the inspection only really stated that the previous oil change was failed and that the front breaks would need to be replaced soon. Long story short, another issue appeared and eventually a trusted independent mechanic was able to determine that my alternator was bad. I do not want to use accusatory language here, but I do find it weird that the dealership was in no way aware that the alternator was no good during point of sale. Maybe they weren't and I am unlucky BUT I am definitely mentioning it in this review for those that may be more educated on these matters. The big point I want to make is that when you buy a car as-is and the 5 day/300 mile warranty is up, you as the customer are responsible for any repairs that the vehicle needs. I tried to get Classic Mazda to do a good-will repair since the issue happened so soon after purchase but the most the GM could offer was a discounted diagnostic. I was naive, and now I know better and am looking to educate people who are new to buying used cars as-is. IF you buy newer cars at this dealership I imagine it's a wonderful experience for most. But if you're like me and buying from the 'Vehicles Under 15k' section please be cautious. I wasn't and I have had to already spend too much to repair the car when I have had it less than a month now. As long as you go in educated and prepared you should be fine and as a whole this dealership isn't awful like some I have heard about.

Michael was amazing to work with when I bought my Mazda! He was attentive, honest, and went above and beyond to make sure I found the right car. I left feeling confident in my purchase and very happy with the service. Highly recommend asking for Michael if you’re shopping here!

Quick response from the folks at the dealership. Set up a day to come by. No pressure from anyone there. Explained their process, pricing and service. Super clean, super polite people there. The car we were looking at got sold the next day while we checked on another vehicle. Dealership let us know immediately. I will go back when looking for another car! Very professional.

Great and efficient service. The communication leading up and throughout the inspection was great. Video made any findings and /or recommendations very transparent.

My complete experience with Classic Mazda in Orlando was first class. From making the deal to picking up the car was great. Friendly, professional people and a beautiful dealership made buying my 64th car the best one yet.

Classic Mazda in Orlando, FL overall typically does EXCELLENT maintenance & repair. This dealership is among the best organized & cleanest dealerships that I have EVER experienced with LOTS OF CREATURE COMFORTS (including snacks) for those (like me) who wish to wait on their vehicles. The employees appear to function very well together like a "well-oiled team". My ONLY "gripe" is that on my last visit a few days ago, their COFFEE/HOT CHOCLATE MACHINE was out of order because that machine makes the BEST HOT CHOCLATE IN ORLANDO, FL! I actually "crave" having a cup of that hot chocolate as I am driving to the dealership for service, & it has always been available in the past. Hopefully, on my next visit it will be functional again. This is a pretty "nit picky" complaint but it's the ONLY one I have!

I had a very pleasant experience at Classic Mazda . Their costumer service is outstanding.The staff is great I highly recommend this place to anyone!