Freeman Buick GMC

3.7 out of 5 3.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Freeman Buick GMC Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2002

Family-owned and operated, Freeman Buick GMC has been your D/FW Buick GMC dealer since 1952! We are located in Grapevine

...

and serve as your Buick GMC dealer near Dallas and Fort Worth. We offer all of our customers a simple transaction where you get great prices, low interest rates, optional extended service agreements and top dollar for your trade-in. So stop by today for a test drive and we'll show you why Freeman is the premier Buick GMC dealer of Texas.

"Your Grapevine Buick GMC dealership serving Dallas, Fort Worth, and Plano, Texas"

Service

Multi-Point Inspection

Complimentary

Brake Inspection

Complimentary

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
135 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    August 13, 2019

    I was a perspective buyer for one of your used cars, but the situation was terrbly unfair to me. It should not matter whether a person has given you money... or not if they decide they don't want to purchase and you not only put the vehicle back on the market you actually contact me to start the process for me to purchase said vehicle. A day later you go back on your promise to me and reaccess with the original person changing their mind again. Terrible business practice.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're sorry to hear that your experience was not as you had hoped it would be. Your feedback will help us ensure that this experience doesn't happen a...gain and we would like to make things right. Please contact our team so we can learn more details and discuss options.

  • 5.0 out of 5
    July 17, 2019

    The entire process was outstanding start to finish.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 22, 2018

    Work was completed as described and on time..................

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    January 26, 2019

    The sales representative responded quickly but did not provide specific information about the Sienna requested via CARS.COM. The sales representative... sent same general information for the vehicle already available on CARS.COM web page with the usual request to come in for a test drive and make a deal. Unfortunately it was not feasible to go to in for a test drive since I do not live in the local area which was clear to the sale representative based on my zip code. Some car dealerships embrace internet sales but some do not. This dealership apparently does not.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 23, 2018

    I went into the dealership just to see if I wanted to get a new truck. About an hour later I was driving away in my new GMC Sierra. That was the best buying... experience I have ever had at a dealership. Ozzie the GM was awesome and you could tell he appreciated me for coming in. Seth was my salesman and he was just as awesome. I have bought many (too many) vehicles in my day and Freeman was by far the best. Bill in finance was great also. No pressure to buy this, add on that, or anything. Just great folks selling great trucks. I HIGHLY recommend Freeman GMC in Grapevine!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 6, 2018

    We loved working with everyone in this facility, but most of all our salesman Paul Lopez. He deserves all 5 stars. He's a rock star. If you are in the... market for a used vehicle he will take care of you through the whole process. We will definitely use his service again.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 26, 2018

    Horrible buying experience! I set up an appointment and settled on a price via e-mail on a used Toyota. We don’t live in the area or have another vehicle,... so we rented a Van and drove 3 hours to pick up our new vehicle. Once arrived they told us that the windshield was cracked. I figured it was small and no big deal, but it was from one side all the way to the other directly in the middle. OK... these things happen I suppose and they assured me that they would have the windshield replaced in the town I live in. One month later we haven’t heard from the dealership about any details of the windshield replacement. I wrote to the sales person 4 times in a 2 week span and got zero response. Then I went to the dealership webpage and wrote to the "contact us" section and within one hour I received a call. The direction they had was just have the windshield replaced and we will reimburse you. I laughed at them for telling me that and told them that their integrity was completely flushed and there was no way I was going to fork out over $300 for a windshield that I believe I won't get back. The sales rep assured/promised me that as soon as I get it replaced, text him the receipt and he will personally see that it goes right to finance section and they will send me a check immediately. So, we had no choice but to take his word for it. Had the windshield replaced, sent him the receipt same day with hopes we would see something in a week or so. ONE MONTH later, still nothing. So I wrote to him again, again and again to his phone and got nothing! Therefore, I went back to the website and wrote again to the "contact us" section and yet again I get a phone call within minutes of my submission. And yes, he confirms that he got all my texts. He has no idea why I haven’t received a check by now and that waiting month is unacceptable. He said he would dig into it and get back to me. Three days go by and again heard nothing back. I then call the office and ask for a manager, he says he doesn’t know why I didn’t get the check (pretending that it maybe got lost in the mail) and apologizes for the terrible experience. I'm not sure if I ever will get my money back? I urge you to consider buying a vehicle with this dealership. As soon as you drive away you are a forgotten asset. I was given a decent price from Mr. Freeman for being active duty military just returning from overseas and a guarantee to receive top notch customer service as he is prior military. I'm pretty sure that was just a crock of sh@$

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 5, 2018

    My experience with Freeman Buick GMC was a breeze. I was helped the moment I walked in. I was in and out in less than 2 hours which is the shortest amount... of time that I’ve ever spent at a dealership. From the sales department to the finance department the employees were friendly and extremely helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2018

    From beginning to end I had a favorable experience buying a used car. I was met at the door by Les who found the car and took me for a test drive - really... enjoyed his casual manner telling about the family-owned dealership. We agree on a price and I met Manny who took me through the financial paperwork. My 13 year old granddaughter had come for the test drive and was a captive audience. Manny interacted with her as much as he did with me. She enjoyed the entire process as did I. Les and Manny were positive, helpful and were straight up with me. I am grateful for the car and the memories of how I acquired it!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    December 14, 2017

    Have purchased two GMC vehicles in past 6 years. Nice facility. PURCHASE: Proffessional people and competitive pricing. Purchased one truck out of their... stock, special ordered Yukon XL. Overall buying experience was good SERVICE: not good experiences. Approximately 2/3 of trips require follow up service due to not correcting the problem. Just today, I went to pick up vehicle after several service items, including new exterior door handle on rear door. When I entered vehicle I observe the door panel laying in the floor with wires and cables sticking out of door. That result is typical of their service performance.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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