Freeman Buick GMC

Terrible Service my truck has been there for 10 days. I paid for towing and my rental car. Still waiting for Tech to see.

Professionalism at its Finest My Daughters very first car buying experience was exceptional. As a Director of Case Management in healthcare, my career is built on the motto "Taking Care of People" with dignity and respect. After 15+ years in management, I know how rare it is to find truly genuine, dedicated staff. Shone Alestock and Nora Blackmon at Freeman Buick GMC are the gold standard. My daughter and I both navigate severe anxiety, but Shone’s 14 years of expertise and "no-haggle" approach made us feel like family rather than strangers. In finance, Nora (a 20-year veteran) truly listened to our needs, working the numbers to hit our goal of $297/month. If you want a stress-free experience with professionals who actually care about your outcome, go see Shone and Nora. They deserve every bit of recognition for being amazing humans!

Recognizing Excellence in "Taking Care of People" In my role as Director of Case Management at HMG Healthcare, our motto is "Taking Care of People"—treating everyone with respect and dignity. After 15+ years in management, I know how rare it is to find a team that truly embodies these values. Today, I want to recognize Shone Alestock (14-year veteran) and Nora Blackmon (20-year veteran) at Freeman Buick GMC. As someone who navigates severe anxiety, the car-buying process can be overwhelming. Shone provided a "no-haggle," welcoming environment that turned a high-stress situation into a seamless success. Nora went above and beyond in finance, perfectly hitting our $297/month goal. It’s a privilege to see professionals who prioritize human connection and customer satisfaction. If you are in the DFW area and need a stress-free experience, I cannot recommend them enough! #CustomerExperience #Leadership #TakingCareOfPeople #GrapevineTX

Try to buy a vehicle from these guys. John Duggan just ignored my many request to send pictures to me of a truck.

CALLED SALES TEAM WE AGREE ON SALES PRICE AND EVERYTHING LAST MINUTE TOLD ME THEY MADE AMISTAKE PRICE WENT UP.

Daisy is the best! Wow, what a great experience! It was so much fun, and would never describe that when buying a car! She also listened and sent me a fun surprise- will talk about this experience for many years! Highly recommend! Pat was also great - quick, easy, fun!

I was asked when I needed my truck back, I alex for 2pm. I never got a call, and when I went to the dealership at 3pm because u didn't get a call back, I was told my recall was not done and it would be 45 minutes longer. Very disappointing the lack of communication. There service department was slow and I never got av return call. I was not able to wait so had to take my truck. I would continue to go to Ewing but they will not take the service plan I bought from freeman when I purchased my truck. Keep in mind we've purchased five trucks from freeman in the last two years.

Great buying experience, much better than other dealerships for buying a vehicle. They didn't force us to add an extended warranty or other typical dealership nonsense.

Freeman used to be such a great dealership. Sales and service, loaner cars if you were in for warranty work, but now in the last year or so they have gone way downhill. Took my truck in day before yesterday for a check engine light and a dead battery, this is a 2023 canon AT4X. I was called and notified it was ready after I had to go get a rent car which was not easy disrupting the lies of five other people to get that done, they called me yesterday and said it was ready. The gentleman told me it was out front which it was not it was blocked in by another truck, but, when I started it, the check engine light was still on just like it was before. I’m not sure who does quantity control But they need a new person. I’m not sure who manages Freeman GMC now, but they do not need to be a dealership manager, nor their service manager. BB

To start with, I live 130 from that dealership. Ms Daisy did not disclose that the F-150 I was inquiring about had severe hail damage, a broken windshield and was otherwise in rough shape. My son stopped at their dealership to view the pickup before I traveled that distance. I will not even think of visiting/purchasing a vehicle from Freeman in the future because of their disclosure practices!