Reviews
Horrible service , they keep my truck 3 weeks to diagnose a bad fuel pump, they don”t care costumer paying rent cars, they not answer the phone no response by email, very very bad costumer service end very expensive,
Horrible service , they keep my truck 3 weeks to diagnose a bad fuel pump, they don”t care costumer paying rent cars, they not answer the phone no response by email, very very bad costumer service end very expensive,
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience, Adrian. We understand that having your truck in service for three weeks is frustrating, and our team appreciates your feedback regarding our communication. At Freeman Buick GMC, we strive to provide timely service and support for all of our customers. We encourage you to contact us directly to address your concerns and ensure a better experience for you in the future. Thank you again for bringing this to our attention. Sincerely, Freeman Buick GMC Team
I will not ever go back or ask any of my friends or family to do business of any kind with this dealership!
I will not ever go back or ask any of my friends or family to do business of any kind with this dealership!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Chip, we understand your concerns and would appreciate the opportunity to address them. At Freeman Buick GMC, it is our goal to provide a positive experience for all our customers. If you would like to discuss your experience further, please feel free to reach out to us directly. Your input is valuable to us, and our team hopes to improve moving forward. Sincerely, Freeman Buick GMC Team
Great experience. Will definitely be a repeat customer overall great dealership. Five stars is not enough. Michael and Shone gave me a great experience in my search for a Great Truck.
Great experience. Will definitely be a repeat customer overall great dealership. Five stars is not enough. Michael and Shone gave me a great experience in my search for a Great Truck.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback, John! We’re thrilled to hear that you had such a great experience with us at Freeman Buick GMC. It’s fantastic to know that Michael and Shone were able to assist you in your search for a great truck. We look forward to welcoming you back as a repeat customer. Enjoy your new truck, and thank you for choosing us! Sincerely, Freeman Buick GMC Team
Used car salesman was very unprofessional and had an attitude and clearly was not ready to sale any used vehicle by his demeanor
Used car salesman was very unprofessional and had an attitude and clearly was not ready to sale any used vehicle by his demeanor
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback, Joey. We understand your concerns regarding your experience with our sales team at Freeman Buick GMC. Your input is valuable to us, and we strive to maintain high standards of professionalism. We encourage you to reach out to us directly, as we would like to discuss your experience further. Thank you for your time. Sincerely, Freeman Buick GMC Team
DON'T USE FREEMAN REPAIR SERVICES!!! My 91 yo mother had her Buick Envision repaired by Freeman and paid through Car Shield a couple years ago. She started having the same issue and returned to Freeman for an estimate. Car Shield wanted videos and pictures of the damage. Freeman and Car Shield were in meetings for over 1 day. The part is inside of the console area, part of the A/C ducting. Buick has had several issues with this part. Freeman and Car Shield just agreed it was my 91 yo mother's fault that she damaged a part she couldn't even find or see, and denied the repair...Car Shield is next on my list. STAY AWAY FROM BUICK, FREEMAN AND CAR SHIELD!!!
DON'T USE FREEMAN REPAIR SERVICES!!! My 91 yo mother had her Buick Envision repaired by Freeman and paid through Car Shield a couple years ago. She started having the same issue and returned to Freeman for an estimate. Car Shield wanted videos and pictures of the damage. Freeman and Car Shield were in meetings for over 1 day. The part is inside of the console area, part of the A/C ducting. Buick has had several issues with this part. Freeman and Car Shield just agreed it was my 91 yo mother's fault that she damaged a part she couldn't even find or see, and denied the repair...Car Shield is next on my list. STAY AWAY FROM BUICK, FREEMAN AND CAR SHIELD!!!
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback, Steven. We understand your concerns regarding your mother’s Buick Envision, the recurring issue with the air conditioning ducting component, and the discussions between Freeman Buick GMC and the warranty provider regarding coverage. Your comments highlight your concerns about how the repair request was evaluated and the outcome reached. Please feel free to contact us directly if you would like to discuss the inspection and repair details further. We remain focused on providing customers with clear information regarding repair findings and available options. Sincerely, Freeman Buick GMC Team
Wonderful experience 4 hr drive to purchase a truck. Everything as promised no hidden fees. No games just very straightforward dealership Scott Dreyer was very honest with me. Went out of his way to answer questions. Get me photos before I made the drive. Could not ask for a better experience out of all my years buying vehicles out of town. This was far most. The easiest would definitely recommend Scott and Freedman to anybody looking to be treated like family
Wonderful experience 4 hr drive to purchase a truck. Everything as promised no hidden fees. No games just very straightforward dealership Scott Dreyer was very honest with me. Went out of his way to answer questions. Get me photos before I made the drive. Could not ask for a better experience out of all my years buying vehicles out of town. This was far most. The easiest would definitely recommend Scott and Freedman to anybody looking to be treated like family
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your fantastic review! It's fantastic to hear that your experience at Freeman Buick GMC was so positive, especially with Scott's assistance. We take pride in being straightforward and honest, and it's wonderful to know that this made your truck purchase enjoyable. Our team appreciates your recommendation and looks forward to welcoming you back for your future vehicle needs! Sincerely, Freeman Buick GMC Team
Bought a used truck from freeman and a few days after I got home I noticed the radio was not working. Discovered that the antenna was missing. Call my salesman John and he sent me a new antenna ($113) out of his pocket. Good experience
Bought a used truck from freeman and a few days after I got home I noticed the radio was not working. Discovered that the antenna was missing. Call my salesman John and he sent me a new antenna ($113) out of his pocket. Good experience
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- 4.0
- Does recommend this dealer
- Shopped for a used car
This buying experience could not have been any better! Jonathan treated us with the utmost respect. I told him what I was looking for and what I want my payment to be...he found the right vehicle for us and had everything ready to go when we got to the dealership. Also many thanks to Jerry Peterson for honoring my trade in value over the phone and working out the financing so I could get the payment I was needing. Finally, Dane Minor extending service for an extra year over what Toyota service does...there is not another Toyota dealership in North Texas I would go to other than Freeman...they are a dealership that truly treats you like family.
This buying experience could not have been any better! Jonathan treated us with the utmost respect. I told him what I was looking for and what I want my payment to be...he found the right vehicle for us and had everything ready to go when we got to the dealership. Also many thanks to Jerry Peterson for honoring my trade in value over the phone and working out the financing so I could get the payment I was needing. Finally, Dane Minor extending service for an extra year over what Toyota service does...there is not another Toyota dealership in North Texas I would go to other than Freeman...they are a dealership that truly treats you like family.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, Raleigh! We're thrilled to hear about your positive experience with Jonathan, Jerry and Dana at Freeman Buick GMC. Our team strives to treat all our customers like family, and your feedback reinforces our commitment to that. We look forward to serving you again in the future! Sincerely, Freeman Buick GMC Team
I found an ad with an incrédible car at this dealership. I asked more information online, no answer. Next day I called them and inquired about such car. They said it was a misprint and the real price was about $50,000.00 more.
I found an ad with an incrédible car at this dealership. I asked more information online, no answer. Next day I called them and inquired about such car. They said it was a misprint and the real price was about $50,000.00 more.
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- 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for letting us know about your concerns. We understand how important it is for customers to receive timely responses and accurate information when searching for a vehicle. Your feedback regarding the advertised price and communication with our team helps the staff at Freeman Buick GMC identify areas where we can improve. Please reach out to us directly so we can review the details you shared. We remain committed to providing transparent vehicle information, timely communication, and a more consistent experience for customers throughout the shopping process. Sincerely, Freeman Buick GMC Team
I have a 2024 AT4 2500 Duramax. dealer won't fix the issues w intermittent starting. I've emailed the service manager. No reply. I would never by another GMC product again. All they do is say can't find the problem clear the errors. And send me on my way. I have video recoding's and dates that I have been stuck somewhere just waiting for the truck to start.
I have a 2024 AT4 2500 Duramax. dealer won't fix the issues w intermittent starting. I've emailed the service manager. No reply. I would never by another GMC product again. All they do is say can't find the problem clear the errors. And send me on my way. I have video recoding's and dates that I have been stuck somewhere just waiting for the truck to start.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair