Reviews
I found an ad with an incrédible car at this dealership. I asked more information online, no answer. Next day I called them and inquired about such car. They said it was a misprint and the real price was about $50,000.00 more.
I found an ad with an incrédible car at this dealership. I asked more information online, no answer. Next day I called them and inquired about such car. They said it was a misprint and the real price was about $50,000.00 more.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for letting us know about your concerns. We understand how important it is for customers to receive timely responses and accurate information when searching for a vehicle. Your feedback regarding the advertised price and communication with our team helps the staff at Freeman Buick GMC identify areas where we can improve. Please reach out to us directly so we can review the details you shared. We remain committed to providing transparent vehicle information, timely communication, and a more consistent experience for customers throughout the shopping process. Sincerely, Freeman Buick GMC Team
I have a 2024 AT4 2500 Duramax. dealer won't fix the issues w intermittent starting. I've emailed the service manager. No reply. I would never by another GMC product again. All they do is say can't find the problem clear the errors. And send me on my way. I have video recoding's and dates that I have been stuck somewhere just waiting for the truck to start.
I have a 2024 AT4 2500 Duramax. dealer won't fix the issues w intermittent starting. I've emailed the service manager. No reply. I would never by another GMC product again. All they do is say can't find the problem clear the errors. And send me on my way. I have video recoding's and dates that I have been stuck somewhere just waiting for the truck to start.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Terrible Service my truck has been there for 10 days. I paid for towing and my rental car. Still waiting for Tech to see.
Terrible Service my truck has been there for 10 days. I paid for towing and my rental car. Still waiting for Tech to see.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Professionalism at its Finest My Daughters very first car buying experience was exceptional. As a Director of Case Management in healthcare, my career is built on the motto "Taking Care of People" with dignity and respect. After 15+ years in management, I know how rare it is to find truly genuine, dedicated staff. Shone Alestock and Nora Blackmon at Freeman Buick GMC are the gold standard. My daughter and I both navigate severe anxiety, but Shone’s 14 years of expertise and "no-haggle" approach made us feel like family rather than strangers. In finance, Nora (a 20-year veteran) truly listened to our needs, working the numbers to hit our goal of $297/month. If you want a stress-free experience with professionals who actually care about your outcome, go see Shone and Nora. They deserve every bit of recognition for being amazing humans!
Professionalism at its Finest My Daughters very first car buying experience was exceptional. As a Director of Case Management in healthcare, my career is built on the motto "Taking Care of People" with dignity and respect. After 15+ years in management, I know how rare it is to find truly genuine, dedicated staff. Shone Alestock and Nora Blackmon at Freeman Buick GMC are the gold standard. My daughter and I both navigate severe anxiety, but Shone’s 14 years of expertise and "no-haggle" approach made us feel like family rather than strangers. In finance, Nora (a 20-year veteran) truly listened to our needs, working the numbers to hit our goal of $297/month. If you want a stress-free experience with professionals who actually care about your outcome, go see Shone and Nora. They deserve every bit of recognition for being amazing humans!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Jamie! We are happy to hear that your daughter's first car buying experience at Freeman Buick GMC was exceptional. Shone and Nora truly embody our commitment to providing genuine and dedicated service, and it's great to know they made you both feel like family. We appreciate your recognition of their professionalism and expertise and look forward to welcoming you back for any future needs. Sincerely, Freeman Buick GMC Team
Recognizing Excellence in "Taking Care of People" In my role as Director of Case Management at HMG Healthcare, our motto is "Taking Care of People"—treating everyone with respect and dignity. After 15+ years in management, I know how rare it is to find a team that truly embodies these values. Today, I want to recognize Shone Alestock (14-year veteran) and Nora Blackmon (20-year veteran) at Freeman Buick GMC. As someone who navigates severe anxiety, the car-buying process can be overwhelming. Shone provided a "no-haggle," welcoming environment that turned a high-stress situation into a seamless success. Nora went above and beyond in finance, perfectly hitting our $297/month goal. It’s a privilege to see professionals who prioritize human connection and customer satisfaction. If you are in the DFW area and need a stress-free experience, I cannot recommend them enough! #CustomerExperience #Leadership #TakingCareOfPeople #GrapevineTX
Recognizing Excellence in "Taking Care of People" In my role as Director of Case Management at HMG Healthcare, our motto is "Taking Care of People"—treating everyone with respect and dignity. After 15+ years in management, I know how rare it is to find a team that truly embodies these values. Today, I want to recognize Shone Alestock (14-year veteran) and Nora Blackmon (20-year veteran) at Freeman Buick GMC. As someone who navigates severe anxiety, the car-buying process can be overwhelming. Shone provided a "no-haggle," welcoming environment that turned a high-stress situation into a seamless success. Nora went above and beyond in finance, perfectly hitting our $297/month goal. It’s a privilege to see professionals who prioritize human connection and customer satisfaction. If you are in the DFW area and need a stress-free experience, I cannot recommend them enough! #CustomerExperience #Leadership #TakingCareOfPeople #GrapevineTX
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Try to buy a vehicle from these guys. John Duggan just ignored my many request to send pictures to me of a truck.
Try to buy a vehicle from these guys. John Duggan just ignored my many request to send pictures to me of a truck.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
CALLED SALES TEAM WE AGREE ON SALES PRICE AND EVERYTHING LAST MINUTE TOLD ME THEY MADE AMISTAKE PRICE WENT UP.
CALLED SALES TEAM WE AGREE ON SALES PRICE AND EVERYTHING LAST MINUTE TOLD ME THEY MADE AMISTAKE PRICE WENT UP.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us. We understand that encountering a price change after an agreement can be frustrating. We appreciate your feedback and would like to invite you to contact Freeman Buick GMC directly so we can address your concerns more thoroughly. Your satisfaction is important to us, and we're here to help. Sincerely, Freeman Buick GMC Team
Daisy is the best! Wow, what a great experience! It was so much fun, and would never describe that when buying a car! She also listened and sent me a fun surprise- will talk about this experience for many years! Highly recommend! Pat was also great - quick, easy, fun!
Daisy is the best! Wow, what a great experience! It was so much fun, and would never describe that when buying a car! She also listened and sent me a fun surprise- will talk about this experience for many years! Highly recommend! Pat was also great - quick, easy, fun!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I was asked when I needed my truck back, I alex for 2pm. I never got a call, and when I went to the dealership at 3pm because u didn't get a call back, I was told my recall was not done and it would be 45 minutes longer. Very disappointing the lack of communication. There service department was slow and I never got av return call. I was not able to wait so had to take my truck. I would continue to go to Ewing but they will not take the service plan I bought from freeman when I purchased my truck. Keep in mind we've purchased five trucks from freeman in the last two years.
I was asked when I needed my truck back, I alex for 2pm. I never got a call, and when I went to the dealership at 3pm because u didn't get a call back, I was told my recall was not done and it would be 45 minutes longer. Very disappointing the lack of communication. There service department was slow and I never got av return call. I was not able to wait so had to take my truck. I would continue to go to Ewing but they will not take the service plan I bought from freeman when I purchased my truck. Keep in mind we've purchased five trucks from freeman in the last two years.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Tracy. We understand how important timely communication is, especially regarding service appointments for your truck. We're grateful for your loyalty in purchasing multiple vehicles from Freeman Buick GMC. Please feel free to reach out directly so we can address your concerns and work towards a better experience in the future. Your feedback is valued, and we are here to help. Sincerely, Freeman Buick GMC Team
Great buying experience, much better than other dealerships for buying a vehicle. They didn't force us to add an extended warranty or other typical dealership nonsense.
Great buying experience, much better than other dealerships for buying a vehicle. They didn't force us to add an extended warranty or other typical dealership nonsense.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, David! We're thrilled to hear that you had a great buying experience at Freeman Buick GMC. We pride ourselves on providing a hassle-free environment without pressure for unnecessary add-ons. We look forward to assisting you again in the future! Sincerely, Freeman Buick GMC Team