Reviews
Dennis was an wonderful sales rep, he was able to
Dennis was an wonderful sales rep, he was able to understand and fulfill what I was looking for in my new car. He was caring, patient, honest, helpful and knowledgeable. He did a wonderful job explaining and showing me the features on the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I would like to give a shout out to Dennis for being an
I would like to give a shout out to Dennis for being an amazing salesman. He was patient and professional from the moment I reached out to inquire about the vehicle to the time I stopped by the dealership to test drove the car. Dennis even reached out days after I bought the vehicle to ensure I have everything I need and even offer to schedule a time to go over the features this car have to offer. He really went above and beyond. I highly recommend working with Dennis and he's definitely my go to guy for future purchases.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dennis is the top sales guy.
Dennis is the top sales guy. I would recommend working with him. He was professional from the beginning to the end. I greatly appreciated the service he provided and I had a wonderful experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Valencia. We strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about the services you received, and thank you again for choosing Mercedes-Benz of Annapolis!
I can honestly said Mia Castle is the best sales person
I can honestly said Mia Castle is the best sales person that I have ever worked with in purchasing or leasing a car. She listens and figures out a way to make things happen. She makes you feel like you are her only client! I have been purchasing and leasing Mercedes Benz for over 30 years and she is the best!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Regina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Hi Regina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I left the dealership feeling confused and weary .
I left the dealership feeling confused and weary . Larry was not honest or clear about the extra #Warranty I was financing! Very disappointed in my first car financing experience with him! The rest of the staff was absolutely wonderful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
christine m, Thank you for speaking with Gabe Walman, our General Sales Manager. We appreciate you coming back in and giving us the opportunity to resolve your concerns, and we’ll use this feedback as an opportunity to improve our overall team. If you have additional concerns, please reach out to Gabe at 443-875-0471 or gwalman@mileone.com. Thank you.
I will say after reaching out , Larry Cash stuck to his word and rewrote my contract and stood good to his word. I went back Saturday and sat down with him and feel much better about the entire experience and appreciate the time and consideration.. I appreciate everyone that helped me achieve my goals, but I will say this if you are planning on paying cash for a vehicle stick to your plan! Do not let anyone talk you into financing if you don't have to!
Wayne was a great listener.
Wayne was a great listener. I purchased the model that fits my needs; with his help. Allen Belcher, made me relax while dealing with the options and financials. They are both extremely professional and I enjoyed working with them. I beleive going forward they both have my back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Chris, Thanks for working with us on this sale.
Chris, Thanks for working with us on this sale. Donna is very happy with the 2024 Land Cruiser as I knew she would be. I am too. Very nice from all the 4Runners in our past. It was a seamless transaction and we appreciate that. I also wanted to thank everyone else. Kevin, Larry, Jeff and Kim. It's nice to walk into a dealership and have everyone make you feel at home. If you are in the market for a new or used Mercedes-Benz or a nice gently used other manufactures vehicle, Give Chris a call! Thank you again. Dean and Donna Padgett
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Dean, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
The dealership personnel were friendly, professional and
The dealership personnel were friendly, professional and worked with me to get the best rate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Taunji, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Arinta was an absolute joy to work with!
Arinta was an absolute joy to work with! She was professional, knowledgeable, and incredibly pleasant. She was well versed on the car I had my eyes on—and ultimately helped me with my final decision. I highly recommend working with her and the team at Annapolis Mercedes. Truly could keep raving about her if space allowed!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our staff will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Alex is the consummate professional.
Alex is the consummate professional. I highly recommend MB Annapolis Service & Sales Centers. Wayne Discus (sales) and Allen Belcher (F&I) surpassed all expectations as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nyman, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!