Reviews
Wonderful service department, I am never disappointed.
Wonderful service department, I am never disappointed. Thank you for great customer service. Alex you're the best.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
I had the opportunity to work with Julian Connor.
I had the opportunity to work with Julian Connor. Julian has years of knowledge of vehicles, specifically MB and VWs. I happen to purchase a Volkswagen Atlas and Julian knew everything there was to know about it, as well as the process of the whole purchasing. Him and the team were really nice and helpful throughout my time there and every question I had either had an answer or he went to someone else to find that answer. I highly recommend Julian and the Mercedes-Benz of Annapolis if you are looking for a used car that they have, and/or a Mercedes-Benz. You won't be disappointed with the experience and it is always nice at the end of a purchase when the dealership gets your new car squeaky clean and gives it to you with a full tank of gas!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Zach, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Hello Zach, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!
Satisfaction
The experience I had was amazing! The service received showed an outstanding level of professionalism and personalization to the customer. The facility showed cleanliness and a professional look.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Peter Herman is great!
Peter Herman is great!!! You guys always take care of me and are polite. Even when the service is busy I don't feel inconvenienced. They take the time to make sure questions are answered and you feel good about the work.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.
Derek sold me two Mercedes and service was outstanding.
Derek sold me two Mercedes and service was outstanding. I am considering a 3rd, just because of the individual detail he provided.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Arella Berger and the management team of Mercedes-Benz
Arella Berger and the management team of Mercedes-Benz Annapolis did a fantastic and professional job. I am very pleased with the result and my purchase of my 2023 GLC 300 Coupe. Many thanks!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
ALWAYS EXTREMELY HELPFUL and CUSTOMER ATTENTIVE and
ALWAYS EXTREMELY HELPFUL and CUSTOMER ATTENTIVE and always has a solution to our car/SUV issues
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Alex has been my service advisor for years.
Alex has been my service advisor for years. He always makes drop off and pick up so easy. He’s a very nice person to deal with.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.
Professional.
Professional. Excellent. Experienced sales and leasing consultants who understand the brand and products. Great service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Pete Herman, my advisor is a true professional and a
Pete Herman, my advisor is a true professional and a credit to Mercedes. He explained my service and when looking at my profile even wish d me a happy belated birthday which was a nice touch. Pete explained the service, gad my loaner ready and I was on my way. That afternoon he called and informed me my car all at with no problems. Pete is a great communicator and as helpful as anyone could be.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brian, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!