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Gloucester Toyota

(517 reviews)
Visit Gloucester Toyota
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 3:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–3:00pm
Tuesday 9:00am–7:00pm 7:30am–3:00pm
Wednesday 9:00am–7:00pm 7:30am–3:00pm
Thursday 9:00am–7:00pm 7:30am–3:00pm
Friday 9:00am–7:00pm 7:30am–3:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (855) 870-1625 (855) 870-1625
Used (855) 871-5816 (855) 871-5816
Service (804) 210-3095 (804) 210-3095

Reviews

(517 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gloucester Toyota from DealerRater.

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Friendly and knowledgeable staff.

Friendly and knowledgeable staff. Listen to what you want and don’t push you into something you don’t want.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Gloucester Toyota is where I bring both our Avalon and

Gloucester Toyota is where I bring both our Avalon and Highlander for maintenance. I am confident in their workmanship. Their staff is professional, congenial and efficient. We live in Heathsville and it's a bit of a trek to take our vehicles there. I would not do the trek unless I had a pleasant experience every time. I would recommend this facility to anyone looking to have a good relationship with a shop. I would easily consider purchasing a vehicle from them when it's time for another reliable vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I just purchased my second Toyota from this dealership.

I just purchased my second Toyota from this dealership. The first was June 2022 and was a 2022 Toyota Tacoma. My sales man was Taylor Powell and Cameron the manager. My second purchase on September 16, 2024 was a 2024 Toyota Tundra and to my luck I was able to work with Taylor again and Cameron which are both great guys and in my opinion assets to Gloucester Toyota. Both times I’ve purchased vehicles from them it has been a very easy and hassle free process. I highly recommend them if anyone is looking for a new Toyota or used vehicle. Thanks again Taylor and Cameron.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dave was helpful and knowledge with our purchase.

Dave was helpful and knowledge with our purchase. He and his team worked quickly to get us on our way in our new vehicle. We will definitely refer our friends, it's worth the drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

So pleased with the purchase of my RX350!

So pleased with the purchase of my RX350! Having had a friend purchase a Highlander a few weeks earlier from Gloucester Toyota, based on her excellent experience I checked their website and found a RX 350 that appealed to me. I first spoke with Anne, who was so helpful; accommodating my schedule to have the SUV available early for my visit. The SUV I viewed online was exactly as the one on the lot. All pictures on their site showed the true vehicle with no hidden camera angles distorting the SUV's condition. Taylor, rightly so deserved the accolades he rec'd from my friend: friendly, knowledgeable about Lexus, and with NO hint of "high pressure sales" my interaction with him sealed the deal. "No haggle" purchase. EXCELLENT, competitive price on the RX compared to others for sale in Hampton Roads and the RX is in super condition! SO pleased! While I DO plan on keeping my RX for many many years - when the time comes for a vehicle - I'll stick with Gloucester Toyota for my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service … excellent service desk folks ,,, ALWAYS

Great service … excellent service desk folks ,,, ALWAYS my go-to dealership ,,, I take my car there whenever I have a question or a problem , Or an inspection

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

After dealing with Casey Toyota in Williamsburg,

After dealing with Casey Toyota in Williamsburg, Gloucester Toyota was a refreshing experience! Will be back soon.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Friendly and focused on my vehicle.

Friendly and focused on my vehicle. Good having experts checking all key components of my vehicle

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff there were very friendly and took good care of

The staff there were very friendly and took good care of the car. I really do like the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone is pleasant to deal with.

Everyone is pleasant to deal with. They answer all your questions. They help you keep your automobile up-to-date with all of its needs. If you’re not sure of some thing, they will find the answer for you. I have no complaints at this time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.