Bill Jacobs VW

This review is coming from someone who works in the industry and is a finance manager too. I would strongly caution anyone considering purchasing a warranty or any additional products from this company. After calling four separate times to cancel my warranty — which they are legally required to process — I received no response and no follow-up. There has been zero communication after the sale, and it’s incredibly frustrating to feel ignored when trying to resolve a legitimate issue. If customer service and accountability matter to you, I would recommend looking elsewhere.

I had an excellent experience working with Gerardo Martinez while purchasing my 2025 VW Jetta. From the very beginning, Gerardo was professional, knowledgeable, and genuinely committed to helping me find the right vehicle. He took the time to answer all of my questions, explained the features clearly, and made sure I felt comfortable and confident with my decision. Gerardo was patient throughout the entire process and never made me feel pressured. He made the paperwork smooth and straightforward, and his communication was clear and timely. His honesty and dedication to customer satisfaction really stood out. I truly appreciate his help and would highly recommend Gerardo Martinez to anyone looking to purchase a vehicle. He made the experience easy, stress-free, and enjoyable.

The team at Bill Jacobs Volkswagen are the best I have worked with. From the initial selection of vehicles online, to the test drive and purchase all communications were timely and professional. Brenda Arteaga was patient and accommodating in setting up my dealership visit and Cesar Mendoza was a pleasure to work with: his product knowledge is exceptional.

We had a very positive car buying experience. Staff are vrey helpful and patient and made sure we were offered all the help we needed to make a final decision to buy what we were.looking for. We are very happy with our purchase. Highly recommended.

Ricardo echeverria is a stand up guy! I bought a number of cars with him and love to do business with him. He is a A�� in my book.

I had an outstanding experience at Bill Jacobs Volkswagen! I reached out ahead of time with my offer, and I was thrilled that they honored it exactly as discussed, no gimmicks, hidden fees, or unwanted extras. Marc Bernard assisted me through the entire journey and was incredibly professional and warm. The process was surprisingly smooth; I just sat back, enjoyed a coffee, and let them handle the rest as I finalized the deal on my 2021 Audi Sportback S line. This is truly the gold standard for how a dealership should operate, with absolute class. If you want a stress-free car-buying experience, see Marc

Cesar was great! He was extremely helpful and answered all my questions with absolutely zero pressure. I’d definitely work with him again

I highly recommend asking for Nikolina Vogler at Bill Jacobs Volkswagen DLR to help you find a new vehicle. I went into Bill Jacobs Volkswagen’s Dealer (DLR) on Aurora Ave in Naperville looking for a new car on one of the coldest days in January. Nikolina Vogler helped me immediately. She was kind, patient, and really listened to what I needed. That day, I test drove a Golf and a Jetta (and she pulled the car into the service bay to keep me warmer.) She let me know her work hours and offered flexible times. I really appreciate Nikolina helping me even though the car was for my adult daughter. Two days later, my daughter test drove several VW vehicles. Nikolina went above and beyond just a test drive. She showed us color options, explained different models, and offered to find anything we needed in a vehicle. That day, Nikolina gave us printouts with price quotes and explained different financing options. On new vehicles, the Bill Jacobs DLR offers an additional "Total Mile Protection 7-year/100,000-mile limited powertrain warranty” (not offered at all other Volkswagen DLRs.) My daughter test drove different brands at other DLRs. A couple days later, she went in and test drove the vehicles again. She decided to buy the fully-loaded Volkswagen Jetta SEL. With DLR discounts it was only $1,000 more than other brands’ top sedans (which still don’t have as many luxury features as the Jetta SEL.) At 8:00 pm she decided to buy, Nikolina and the DLR stayed open late to let her complete the purchase (it included license plate and registration–no need to go to the DMV). We appreciate all the help and service Nikolina Vogler and Bill Jacobs Volkswagen gave us. Thanks to you all.

We had an outstanding shopping experience at Bill Jacobs. Aiden Gutierrez provided excellent service in selecting our new vehicle, answered all our questions (and more), and made the whole process seamless and delightful. Highly recommend!

Cesar took great care of us. He patiently walked us through our options and helped us into a great car!